[Resolved]  Kalyan Jewellers — gift voucher

I decided to purchase a gift voucher form kalyan jewellers website (https://www.kalyanjewellers.net/purchase-gift-voucher.php) on february 27, 2019. After filling up the requisite forms, i was directed towards payments site, and i paid rs. 5000/- (Inr five thousand rupees only) to kalyan jewellers via sbi internet banking. The amount of rs. 5000/ got deducted from my account instantly, and it got credited to kalyan jewellers account. I have my bank statement as proof. However, no option of printing the gift voucher came to me.
I contacted the customer care phone number, and they said they only deal with 'offline purchase', whereas i purchased online. So they provided an email, and told me to send a detailed report on that email. I did so, and also attached the banking transaction record as proof.

I request them to kindly refund the amount of rs. 5000/- to my bank account from where the original transaction was made.
Till date i got no response from the company. It saddens me that a company of such name would resort to this kind of dirty business.

I request advice on how i could get refund from them.

Avik roy