Kalyan Jewellers Complaints & Reviews

We reached Karol Bagh to redeem as the scheme we had previously enrolled in had matured. Mr. Rahul Mishra the executive who attended and completed our purchase falsely enrolled us into a scheme.

We had specifically mentioned not wanting to enrol in a scheme and that we will think about joining the following year. He charged us 3500INR advising that it was the difference of the amount we had to pay for the gold we got against the scheme which had matured.

He haded us a bond saying that it was complimentary and that it can be used to adjust against our next purchase any time. Upon mentioning that we got a message that we were enrolled in a scheme he said it was nothing and that this bond was complimentary and the message was because it was registered in my name.

He had falsely registered us into this scheme despite us saying NO.
When we called he very curtly told us he didnt do anything wrong. This is malpractice to get numbers in sales and you are playing with companys image.

Now he said that the scheme cannot be cancelled and the only way to get the money back is to get it adjusted with next purchase.

I wont trust Kalyan Jewellers again for any purchases if this is how they operate.

I purchased a gold chain on 20 January 2023 from Kalyan jewellers Dwarka sector 12 showroom based in New Delhi. Since the day of me using the chain I started having itching and rashes round my neck. On the second day i removed the chain and applied some dusting powder and rested for few days. When the itching and rashes subsided i wore the chain again, the same itching came back. I went to doctor and he suggested me to remove the chain and check if any reaction. I was completely fine and the rashes went away. Again on 5 March i wore it while i went out and wore it overnight, to my surprise my whole area of the neck where the chain was touching has all been swollen and it turned dark and more itching.

I need a customer support in this matter as I am surprised as to how such a renowned Jeweller like Kalyan jewellers has such faulty jewellery.

Paid installment of Rs. 2, 000 for the month of March, however the same is not reflecting on my account....

Candere by (kalyan jewellers)
Order no #[protected]
placed on 01-03-23.
Worst experience of my life was that I order from their website, these people are fraud, This is my sincere request to everyone who is reading this please do not buy anything from them. Basically I ordered 3 pieces of gold pendent ( 2 Micky mouse pendent and 1 lord Ganesha pendent) to gift my friend on her birthday. I pay through credit card 💳...

Candere (kalyan jewellers)
Order no #[protected]
placed on 01-03-23.
Worst experience of my life was that I order from their website, these people are fraud, This is my sincere request to everyone who is reading this please do not buy anything from them. Basically I ordered 3 pieces of gold pendent ( 2 Micky mouse pendent and 1 lord Ganesha pendent) to gift my friend on her birthday. I pay through credit card 💳 and...

This is to bring into the notice that I Vivek Anand Mob no.-[protected] my father(Mr. Dinesh Kumar registered mob.no.-[protected])is one of the old customer of KALYAN JEWELER'S had a very great journey of 4 years with the brand but, last night what happened to me in the store was very disappointing, rude and heart breaking one of the employee Mr Vishwanath shetty (store manager)of kalayn employee and Near Sahara Ganj Mall, Building No. 4, Sapru...

As I booked a scheme under DHAN SAMRIDDHI scheme of 10, 000 rs per month and after the completion of that scheme, I visited to nearest Kalyan Jewellers store but when I am not satisfied from the demanded article design then they refused to refund back my money which I paid in 11 instalments. So How can I get my refund back????...

I have done monthly installment for priority scheme. Even the transaction was successful, payment status is showing as failed in kalyan portal

Hi, i paid two installments on kalyan online payments, my money was debitted but only one installment is updated . when i call in kalyan they told me that it will updated within 24 hours but its not happen till date....

Hi,
I have bought customised engagement ring from Kalyan jewellers and not satisfied with my product.I have asked for finger print engraved model, there is black mark near that and I am not even able to view the fingerprint.Also it is not looking good at all.I have attached the model the which they showed model and how I received the ring for your reference. Really fed up with the customer service.

I sent my scheme amount of Rs.2000. On 31/12/2022 towords Account ID [protected]
Customer Name :HARSHAVARDHAN That amount debit to my account, but not update in scheme ledger. So pl solve this problem.
Transaction ID T2212312235453593920441
UTR no.[protected]

Racial Discrimination meted out me and my family by the Staff members of KJ showroom in Jayanagar Bengaluru during the purchase of some items, as we were from North India (Hindi Speaking region). This spoiled our festive mood on that Dhanteras day. Even the regional manager of KJ who was present there did not look into this. Have complained to them and sought compensation for this racial treatment. But they are soft pedaling the issue and no constructive response received from their side till now. The emails sent to their corporate office are getting no reply from them. I want a strict action against KJ and monetary compensation for my family's humiliation and harassment which the concerned store people of Kalyan Jewellers (KJ) Jayanagar branch meted out to us on that festive Dhanteras day because we were from North India shopping in that South India store. Kalyan Jewellers is being represented by Respected Amitabh Bachchan (who is from North India) but still 'differential' treatment has been given to us by this South based Showroom.

Today[protected] I joined Rs 2000 in thanlakshmi priority IX scheme to the kalyan collection centre at sivanathapuram, Saravanampatti, Coimbatore 641035. during the joining time, they told me the entire amount had to invest on the current gold gram basis but later they updated only for receipt of Rs 1900 against my Rs 2000/- balance Rs 100 had charged to the membership fee process. moreover, they have not informed me. later I noticed this...

Hey, so I’ve been a customer of Kalyan Jewellers from a long time now. Bit this time I was utterly disappointed by the behaviour of your staff. I’ve never been treated this way by anyone, I would seriously like to take some actions against some certain employee, Kalyan Jewellers Vegas Mall Dwarka, Delhi.
Employee name- Harish Kunde
Employee code - 3200
To be honest I’m not such a person who’ll say this but I, want strict actions against this person.

I have placed an online order on 23rd of October 2022 and they said it would be delivered on the 30th October 2022 which was delayed to 4th November and again delayed to 13th November, then 30th November. I had to cancel the order as the purpose of my order (wanted to gift it to my husband on a special occasion) was not served.
I've been told that the refund takes 10 to 14 days to be processed. After 14 I still haven't received my refund, when I called them they said the accounts team has not yet approved the refund and asked me to wait for another 2 days. After 2 days I reached out to them to check the status and they keep saying the same thing. I am just tired and sick of it, I have called them almost 20 times and wasted 4 to 5 hours of my time talking to them.
This is unacceptable.

Well, let me start off by saying that I have shopped at kalyan in kadapa location the experience was nice cool went in & got out in 20 mins a quick check out. Cool right. Based on that experience I decided to exchange it in Nellore ramanthapuram for a different one then I quickly realized that I made a bad decision.
Here's what went wrong, they are talk big no results, we went in it was month old product never opened cause it was for a gift, we wanted to exchange it, traumatizing he said he will give us a reasonable off on the new product that we are going to shop, they estimated the price for a wrong product, then changed it, no worries, asked for a manager to see what he can do to make it reasonable, he talked big & said he will mark the price down, the guy who showed us the product let's call him x keeps telling him that I wanted the full price back literally I never said it. I only asked what's THE BEST that we can get, x keeps telling that she (me) wants a full price, 200 less like that, no certain amount came out from my mouth. Then the so called manager came & told us that he can reduce like 5 rupees, so we asked why did you make us wait for 5 rupees(I need to check the bill to see how much it was reduced to who can I blame for hopeless experience)then comes the billing part.
We 3 people went for billing my frnd is sick of non responsiveness so he asked for a complaint box & the so called manager Mr Venkat a different one, at this point we are not sure who is the manager, asked us to write it into a paper so that he can take CARE of it, I was wondering, is kalyan too poor enough that they can't afford a feedback box. How will I know that it will be taken CARE of, literally the manager is raising his voice & arguing. I asked him to get the bill be done, server issue got it, but raising his voice to answer & when I asked him why is he raising his voice just answer is enough right. he told me cause that cause I'm raising my voice but dude I dropped off my frnd & went into shop just now, can't you talk without ringing it in my ears & the only way to ask for a response is by asking you what's taking long & well apparently that is me raising my voice, I don't think kalyan is WINNING at CUSTOMER service bear with me my aunt loves kalyan she is the one who introduced it to me it breaks her heart to tell her not to shop at them anymore.
They made us wait telling us that they will reduce the cost all talk. Tell us if it could be done or just say it that's it. Simple as it is & the so called manager called out by saying that the 5 rupees might be valuable to us. Yes it is but making us wait to only reduce 5 rupees is not cool & saying it out loud Infront of all the people is definitely not cool. Well if you're wondering how come I'm not sure about the price my friend ripped off the bill cause he feels sick. Why would a manager raise a voice when asked for a complaint form lest for a complaint box. Does it hurt to be reasonable.
& regarding CUSTOMER service, I would like to personally thank Mr.Venkat (dude loves to beg for respect & doesn't give it to anyone) from *Ramantapuram branch (Nellore), for the amazing rude experience by purely raising his voice for everything & asking us to plan it before if I want my bill faster when I told that my frnd has kids at home & needed to rush. I felt that a little sensitivity won't hurt right. Why argue when we want to give a experience feedback. Why are you asking to write it down on a random paper for you only to be thrown at dustbin.
The worst part is & they asked the guy who dealt with bill x he only said half of the story & hid the part that the manager will give us a reasonable bill & without listening from our end he with a howling at us accusing us that u're the one decided to wait. Well are we crazy to assume without your confirmation. Call it a communication gap but trust me, if he could listen to what we're going to say then this email would not happen. Throw this email if you're not comfortable hearing a complaint from me but trust me all those friends including me are your CUSTOMERs who are paying for CUSTOMER service as well which turned as a bitter experience. If I had to give you advice learn from kadapa branch people. I also apologized to my friends who came & witnessed, faced this simply because I decided to shop at kalyan based on my experience at kadapa.
I chose to give you feedback rather than publicly bash at you unlike Mr. Venkat cause I want you to know rather than embarrass you by posting it in mediums or make a fuss about it.
Take it as a feedback or a complaint but I would like to tell you that rather than arguing with me hear me what I have to say if you would like to know what is the issue but try to mock my frnd who told you that she need to go home cause of kids she told you what's the rush but if you've decided to be ## & mock & suggest to plan it if you have kids to make some time before, I don't remember him hiring to manage our appointments, I hate to break it to you that I have experienced the toxic masculinity always picking up on words to fight back at us rather than listening the issue, & then tell me what you could've done differently, if you can cater to those CUSTOMERs do so or tell us straight that this is a special service to special people we will ### off.
I have planned to shop randomly, I convinced her to go with me, a busy mom as it is she doesn't have much time on top of that your suggestions that doesn't have solutions. Telling us what to do rather than doing what needs to be done.
The good news is they decided to not shop ever at kalyan. Kudos to you. Can't blame mr.venkat right. Well if you're wondering why I used such language only to tell that respect goes both ways. We haven't received ours. In case if you've decided to apologize as a response please don't bother the automated response rather than act upon it, don't beg for respect if you're not giving it.
Have a great day cause some people ruined mine.
Bye.

I started 2 Dhan Samriddhi scheme in Kalyan Jewellery shop total sum 11000 for 11 months period on December 2021. Now i have completed all my payment and today evening i visited kalyan for purchase of gold. Sales man charge me 22% making charges on gold, when i was ask sales man on December 2021 he told me there is no making charges on this scheme but now they r charging 22% charges what is benifit for scheme holder for advance payment of ₹11000 for 11 months...? U guys r cheting d custmers i lost all my hope n trust on kalyan jewellery shop... 😞 today i came back to home with out shopping the gold i am very disappointed... There is no use of these #### scheme... If it is not solved, , , , , I think its better to go consumer court...

I visited the outlet at Gold Souk Gurgaon and purchased a gold necklace and earrings. I wanted to exchange 40gm of 22 carat gold. The weight and price was tested by the equipment at the store,

We were informed that the impurity in the gold might change upon melting. We understood and agreed to it. After the meltdown the gold was found to have 11% impurity so they adjusted the amount of gold to 35.63gm after the reduction of...

We have booked a scheme- Dhan Samriddhi Scheme in Kalyan jewellers Lokhandwala branch and the scheme is completed by 15th Aug 2022.
After this we visited the branch 4 times and all the times we were disappointed with the type of service. Once we were so frustrated that we were ready to buy gold coins and just wanted to get rid of the Scheme, but then also they denied it inspite of written in terms and conditions of the scheme document.br...

They are not sharing all information about products misbehaving with customers