Kamal Solar — Kamal Solar Tank started leaking post your technician open and clean with toilet cleaner acid which is damaged the tank r13

Address:	560099
Website:	www.kamalsolar.com

Velnet Non-Conventional Energy Systems PVT LTD.
#01, Yoga Center Road!
Kodighehalli, Bangalore- 560092
Mobile - [protected]. Web;www.kamalsolar.com

Hello Nagamani/Kamal Solar,

Confirm when you sending your senior technician to replace the damage solar panel and solar tank.

now again don't make further delay for complete unit go in dead condition ...

Note: for your technician mistake you can't expect customer to pay for getting the issue fix by you, this is totally your "Kamal Solar" responsibility to make solar unit normal working condition, you can't put condition or demand customer if I want reported problem to be fixed by kamal solar I have to pay you for this.

now already stupidity done my your technician which has reduce the life spam of solar unit.

your every delay make my warranty period in loss day by day...

so kindly get this done @ my doorstep without any further delay..

Thanks
Suriya
[protected]

On Fri, Dec 30, 2016 at 3:13 PM, சூரியா ரா wrote:

Hello Nagamai/Kamal Solar team.,

If you just going to do below mention service, then for what I need to pay for transportation charges.

this issue would not happen if your technician followed the proper procedure to cleaning the Solar unit at my home .for your technicien fault how you expecting customer to pay for getting fix the problem of my solar unit . but still as you said unit will be replaced, I have agreed still to pay for transportation charges.

Now I totally disagree on transportation charges if you just going to do below service, Kindly take required action and get this done by company cost or debit from the technician salary who created the issue.

and I don't want any further delay on this...

thanks
Suriya
[protected]

On Fri, Dec 30, 2016 at 12:20 PM, Solar wrote:

Dear Sir,

Thank you for the transportation charges approval.

We are informing you the tank and panel will be dismantled from your premises, at factory

1. The technician will open the tank, remove the inner tank. New inner tank will be replaced and reassembled with the existing outer shell and side dish

2. With respect to the panel, the panels will be opened, checked for leakage, bracing done and reassembled the panel parts.

The system will be dispatched after rectification

Please approve the above work

cid:image003.[protected]@01D1842E.94FFF720

Nagamani.B.R.

Customer Relationship Manager

cid:image004.[protected]@01D1842E.94FFF720

Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image001.[protected]@01CBBBAF.20E599A0 Generate Your Own Power By Solar Roof Top

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Velnet Non-Conventional Energy Systems PVT LTD.

#01, Yoga Center Road!

Kodighehalli, Bangalore- 560092

Mobile - [protected]. Web;www.kamalsolar.com

From: சூரியா ரா [mailto:[protected]@gmail.com]
Sent: 29 December 2016 19:54
To: [protected]@kamalsolar.com
Cc: [protected]@kamalsolar.com; [protected]@kamalsolar.com; [protected]@kamalsolar.com; Pramod k r
Subject: Re: Tank lick age

Hello Nagamani /Kamal Solar,

what do you mean that you will service the unit, the product under warranty so, there should not be service for unit, that has to be replace, more over this damage is caused by your engineer who not followed the proper procedure to for unit cleaning you already know ...

you have taken 8 month of my warranty period without any action.

you already confirmed over phone that faulty unit will be replaced, and you have checked with your management already, you just need my approval for transportation charges Rs.3000/-, which I confirmed you.

what you mean you not accept the condition, as discussed over phone I have mention all in mail which you asked to send...

1) Confirm me pickup o[censored]nit and drop date, as it's winter session, I can't wait more then 7 day's...

2) Faulty tank and panel need to be replace, I don't want any service or alteration on same product as discussed and as you confirmed faulty unit will be replaced ..

3) Payment once I done, after receiving the replacement unit, after few day's, month or year any problem ocure, you will not ask any money as discussed today to fix issue ..

4) I want the QC report on delivery time of replacement unit ..

there is limit for taking your own time to fix the reported issue

Thanks

Suriya

[protected]

On Wed, Dec 28, 2016 at 12:39 PM, Solar wrote:

Dear Mr. Surya

The manage