[Resolved]  Kamkash Sale Solution — Credit Card fraud

Address:Kolkata, West Bengal

I received a call from somebody on 8/8/14 posing as ICICI bank and they offered me to upgrade my existing credit card to a Titanium card. They also informed me that I will receive some goodies from a partner and the cost will be adjusted against my reward points. Then I got an email confirming a transaction of 7750 at Kamkash Sale Solution. I saw the mail on Monday and have called back on the number +[protected] but nobody picked up the phone. I called the ICICI bank customer care and they denied me of any help.
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Nov 7, 2019
Complaint marked as Resolved 
Aug 18, 2014
Updated by Arunava78
I never divulged any of my personal information like CVV or OTP and the most surprising matter was, I never received any SMS for OTP/Transaction. All came to my email which I noticed a day after.

My question is how that 3D secure authentication was bypassed?? and why the bank is not coming to help of their customers?

I've already lodged a complain with the police.
Nov 07, 2019
Updated by Arunava78
Sorry for the late reply but this was resolved by help from some senior officials from ICICI Bank
Complaint comments 

Comments

From Nachiket Upadhyaya

I have also been cheated in similar way...Best part was that they were able to generate OTP with ICICI Bank official SMS.. It is surprising that ICICI Bank is denying any help...How OTP was generated without "mili-bhagat" of ICICI Bank in such fraud...
Dear Sir [ Arunava78],

ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your details to anyone. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns.

Regards,
ICICI Bank Customer Service Team
Dear Mr. Upadhyaya,

We would like to understand your feedback better. Please write to [protected]@icicibank.com with your contact number. Our official will assist you. Refer '171074_aaaa' in the subject line.

Regards,
ICICI Bank Customer Service Team

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    Kolkata
    West Bengal
    India
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