I was sold a membership which entitled me to have certain free services, and some other services for discounted rates at Kapil's salon Vasai branch.
At my first instance, I did a global hair color and they charged me a hefty service charge which I wasn't told about earlier. Also, they wasted more than half an hour to get my billing done.
On my second instance, I booked an appointment at Viviana mall branch for a haircut. They said the haircut in nominal charges is only for men and not for women. Women have to pay price as per rate card. This isn't mentioned on our card either. They said this is a mistake from Vasai branch members. But how is that our problem. Again we were let down by this brand.
I would want to be refunded of this membership which they have sold to us by giving wrong information. Was this information helpful? | 
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