Karbonn — KARBONN SERVICE -THE WORST SERVICE AND STAFF

Address:

Ahmedabad, Gujarat

I HAD BOUGHT A KARBONN PHONE DATE- 5TH JULY DEALER - MY MOBILE (BHUJ, KUTCH ) IMEI - [protected] AFTER A MONTHS USE I FOUND A SPOT ON TOUCH SCREEN AND SO ON 16TH AUG I GAVE MY PHONE IN A SERVICE CENTER OF KARBONN-SHIV SHAKTI MOBILE FOR REPAIR . BUT THEY NOT ONLY NOT REPAIRED MY PHONE TILL 14TH OCTOBER (2 MONTHS ) BUT ALSO BROKE MY LCD SCREEN AND NOW THE MOBILE WAS NOT EVEN STARTING SO AFTER BEING FED UP OF VISITING ABOUT 20 TIMES AND MAKING MORE THAN 100 CALLS AND HEARING THAT THE MOBILE WOULD BE REPAIRED WITHIN 24 HOURS (IN VAIN) I PRESURISED THEM TO GIVE ME A NEW PHONE, THEY MADE ME TALK WITH THEIR AHMEDABAD HEAD MR HETAL SHAH (MOB [protected]). HE PROMISED MR THEN IF I PERSONALLY BROUGHT MY PHONE TO AHMEDABAD THEN HE WOULD REPAIR MY PHONE WITHIN A PHONE .SO I GAVE HIM THE PHONE ON 16TH OCTOBER AND HE PROMISED ME TO REPAIR MY PHONE WITHIN A WEEK. BUT EVEN AFTER 20 DAYS I HAVE NOT RECEIVED MY PHONE BACK MOREOVER MR HETAL SHAH (THE HEAD OF KARBONN) WHO DOES NOT HAVE THE COURTSEY AND MANNERS TO TALK WITH A CUSTOMER HAS STOPPED RECEIVING MY CALLS MOREOVER WHEN I ASKED FOR A ACKNOWLEDGEMENT RECEIPT AT THE TIME OF GIVING HIM THE PHONE HE SAID THAT IT WAS NO NEED FOR THAT SO IT HAS BEEN ABOUT 80 DAYS AND I M STILL WITHOUT MY PHONE SEEING THE SERVICE OF KARBONN, THE DISPLAY THAT THEY COULD NOT BRING PARTS IN 80 DAYS OTHER COMPANIES LIKE SAMSUNG AND SONY REPLACES IN A PERIOD OF 4-5 DAYS I HAVE DECIEDED TO SELL MY PHONE AS SOON AS I RECEIVE IT .MOREOVER DURING THE PEIOD THE THE PRICE OF PHONE HAS ALSO REDUCED I HERBY REQUEST YOU TO TAKE PROPER ACTIONS AGAINST THE COMPANY AND ITS HEAD HETAL SHAH AND HELP ME IN GETTING MY PHONE BACK