[Resolved] Karbonn Mobiles — karbonn battery under warranty and services are worst.

Muddada Mohandas

from Ramanayyapeta, Andhra Pradesh

Address:

530028

I want strongly complaint on the Karbonn mobile service center which is:
SRI SAINADH ENTERPRISES
UTL432
[protected]@gmail.com
DR NO 53-23-4 Chaitanyanagar Near Kinnera Theatre NH-5 Road Maddlilapalaem Visakhapatnam AP. 530016
Visakhapatnam, 530016
[protected].

Above service center has been pathetic and worst service center. I have submitted my battery which git swollen during its warranty period i.e before 6 months.They said will raise a request for new battery free of cost as in warranty. After 20 days also there was no proper response from them. Later after 2 days they called to come and collect battery. After reaching there they said to pay 500/-rs.They said they cannot accept the battery as it is completely swollen.

The way the staff Ms Swati spoke was horrible on calls also she didn't follow minimum ethics to speak. .. Instead giving solution she shouted on us. There manager Mr Niam tulli also didn't responded back after we giving him calls.

We have been cheated by this service center.By This complaint I would request to take action on the service center for their improper behaviour on the customers at the earliest and request for new battery under warranty at the time of submitting request.

Consumer

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Aug 24, 2018

Complaint marked as Resolved

Karbonn Mobiles customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Karbonn Mobiles Customer Care's response Dear Sir,
This is in reference to your post / e-mail at Consumer Complaint Forum, we have gone through the same & in order to address / resolve the matter, we would request you to kindly coordinate with UTL customer care number [protected] and they will resolve your query.

Regards
Customer Help desk
Karbonn Mobiles