Karbonn Mobiles — Karbonn Mobiles - After long time they didnt return my phone

achoudhary2980

from Mumbai, Maharashtra

Address:

Gurgaon, Haryana

I am Arun Kumar Chaudhary from gurgaon haryana I deposited my Karbonn mobile (Titanium S9) [IMEI Number [protected]] to Karbonn service centre in gurgaon on 8th may 2015 and it is in repair since 4 + month and still no update after calling 20 times on customer care and writting 10th of mail to customer care They is no response always false commitment of they will surely get back in 24 hours but after calling 20 times on their customer care they there is not even a single response from their side. Problem : My device has a problem in display. suddenly it wen off. first they did not agree to take it since it was in warranty and company was supposed to repair it free of cost. then in 2 nd visit one gentle man took it on 8th may 2015 and told me that they will call me as n when my device is repaired. I contacted them many times with no answer now after 3 month they suhggested to contact on karbonn customer care. Solution : I need my device repaired or need my money back. Totally fed and frustrated. karbonn is pathetic Attachment : Job sheet is attached with same email communication with customer care

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Karbonn Mobiles customer support has been notified about the posted complaint.

Sep 29, 2015

Updated by achoudhary2980 [protected] Forwarded message[protected]
From: arun choudhary
Date: Thu, Sep 24, 2015 at 7:11 PM
Subject: RE: My Karbonn Mobile is in repair since last 4 months IMEI Number [protected]
To: Anand Kumar
Cc: [protected]@karbonnmobiles.com

Dear sir,

As per ur last mail you said my phone has been shipped after correction rite?

Then what again??

Regards,
Arun
On 24 Sep 2015 18:40, "Anand Kumar" wrote:

Dear Customer,

We acknowledge the receipt of your E-mail.

With reference to your complaint, we would like to inform you that the complaint is still under process and we are in continuous follow up with the concerned team.

We will get back to you with the exact resolution date as early as possible.

We understand your grievance and deeply regret your inconvenience.

For any assistance, please feel free to call us at [protected], our Customer Care number from Monday to Saturday (10am to 7PM).

Thanks & Regards,

Anand Kumar

Karbonn-Customer Support

cid:image002.[protected]@01CF2CBC.9F43D3D0

From: arun choudhary [mailto:[protected]@gmail.com]
Sent: Wednesday, September 23, 2015 6:54 PM
To: Anand Kumar
Cc: [protected]@karbonnmobiles.com
Subject: Re: My Karbonn Mobile is in repair since last 4 months IMEI Number [protected]

Dear Anand Sir,

Customer service center has no information about same yet. It has been 4+ days while you notified about dispatch of phone.

I would request you to please locate where is my handset and let me know whne can i get it

Regards,

Arun

On Sat, Sep 19, 2015 at 6:31 PM, Anand Kumar wrote:

Dear Customer,

We acknowledge the receipt of your E-mail.

With reference to your complaint, we would like to inform you that your handset has been dispatched from Delhi HO.

We would also like to inform you that our service center team will contact to you after receiving the handset.

For any assistance, please feel free to call us at [protected], our Customer Care number from Monday to Saturday (10am to 7PM).

Thanks & Regards,

Anand Kumar

Karbonn-Customer Support

cid:image002.[protected]@01CF2CBC.9F43D3D0

From: arun choudhary [mailto:[protected]@gmail.com]
Sent: Friday, September 18, 2015 7:59 PM

To: Anand Kumar
Cc: [protected]@karbonnmobiles.com
Subject: Re: My Karbonn Mobile is in repair since last 4 months IMEI Number [protected]

Dear Anand Sir,

Any update it has been more then 50 days that device is with you but still you are not able to tell me how long will it take ?

Regards,

Arun

On Wed, Sep 9, 2015 at 5:08 PM, Anand Kumar wrote:

Dear Customer,

We acknowledge the receipt of your E-mail.

With reference to your complaint, we would like to inform you that the complaint is still under process and we are in continuous follow up with the concerned team.

We assure you to provide resolution at the earliest.

We again sincerely apologize for the distress you have gone through.

For any assistance, please feel free to call us at [protected], our Customer Care number from Monday to Saturday (10am to 7PM).

Thanks & Regards,

Anand Kumar

Karbonn-Customer Support

cid:image002.[protected]@01CF2CBC.9F43D3D0

From: arun choudhary [mailto:[protected]@gmail.com]
Sent: Wednesday, September 09, 2015 12:55 PM

To: Anand Kumar
Cc: [protected]@karbonnmobiles.com
Subject: Re: My Karbonn Mobile is in repair since last 4 months IMEI Number [protected]

Dear Sir,

Good day. I hope and prey for good health and prosperity for you.

It is hard to believe that it has taken 4 + months to track the phone state. Secondly I do not think Its a rocket which has taken 4 month and still not sure how long will it take to rectify it.

Have you guys imported engineers from US or from any other galaxy to rectify my phone cum rocket. That in last 13 days you are not able to tell me where my phone is.

I would be really grateful for you for rest of my life Mr Anand Kumar If you can please return my rectified phone.

Regards,

Arun

On Fri, Sep 4, 2015 at 5:38 PM, Anand Kumar wrote:

Dear Customer,

We acknowledge the receipt of your E-mail.

With reference to your complaint, we would like to inform you that the repairs for your handset is still under process and we would require some more time to resolve your complaint.

We understand that there is already a huge delay but we assure you to resolve the complaint at the earliest.

Request your cooperation till then.

We again sincerely apologize for the distress you have gone through.

For any assistance, please feel free to call us at [protected], our Customer Care number from Monday to Saturday (10am to 7PM).

Thanks & Regards,

Anand Kumar

Karbonn-Customer Support

cid:image002.[protected]@01CF2CBC.9F43D3D0

From: arun choudhary [mailto:[protected]@gmail.com]
Sent: Friday, September 04, 2015 2:03 PM

To: Anand Kumar
Cc: [protected]@karbonnmobiles.com
Subject: Re: My Karbonn Mobile is in repair since last 4 months IMEI Number [protected]

Dear Sir,

Any update ?

Regards,

Arun

On Mon, Aug 31, 2015 at 10:34 AM, Anand Kumar wrote:

Dear Customer,

We acknowledge the receipt of your E-mail.

With reference to your complaint, we would like to inform you that the complaint is still under process and we are in continuous follow up with the concerned team.

We will get back to you with the exact resolution date as early as possible.

We understand your grievance and deeply regret your inconvenience.

For any assistance, please feel free to call us at [protected], our Customer Care number from Monday to Saturday (10am to 7PM).

Thanks & Regards,

Anand Kumar

Karbonn-Customer Support

cid:image002.[protected]@01CF2CBC.9F43D3D0

From: arun choudhary [mailto:[protected]@gmail.com]
Sent: Friday, August 28, 2015 1:45 PM
To: Anand Kumar
Cc: [protected]@karbonnmobiles.com
Subject: Re: My Karbonn Mobile is in repair since last 4 months IMEI Number [protected]

Dear Sir,

I am waiting since last 4 month and I have called 8 times to customer care number but there is no response . I request you with folded hands to look into it and provide me my handset back after repair ASAP.

Regards,

Arun
[protected]

On Fri, Aug 28, 2015 at 1:41 PM, Anand Kumar wrote:

Dear Customer,

We acknowledge the receipt of your E-mail.

With reference to your complaint, we would like to inform you that we have received your handset at Delhi HO. We would like to inform

you that repairs for your handset is still under process. We will get back to you with the precise status at the earliest.

We apologize for the distress you have gone through.

For any assistance, please feel free to call us at [protected], our Customer Care number from Monday to Saturday (10am to 7PM).

Thanks & Regards,

Anand Kumar

Karbonn-Customer Support

cid:image002.[protected]@01CF2CBC.9F43D3D0

From: arun choudhary [mailto:[protected]@gmail.com]
Sent: Thursday, August 27, 2015 5:06 PM
To: [protected]@karbonnmobiles.com; [protected]@karbonnmobiles.com
Cc: Arun Chaudhary
Subject: My Karbonn Mobile is in repair since last 4 months IMEI Number [protected]

Respected Sir/ Mam,

This is Arun Kumar Chaudhary I deposited My Karbonn S9 phone for some display issue in Gurgaon centre. I followed up them and finally they gave me customer care number.

I have called on this number 7 times.

Every time i listen i will get a call in next 48 hours and my device will be received by me in next 10 to 15 days.

But you can see it has been 4 months :)

I think Time again starts like as if when ever i call a stop watch starts for another lapse of 15 days. I am highly fed up and frustrated.

Sir I request you with folded hands to look into it and Provide me my handset ASAP.

Regards,

Arun
[protected]

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