Karbonn Mobiles — Mobile not received, unethical behaviour

Address:

Pune, Maharashtra

I would like to bring to notice that it has been 5 weeks since I have given my mobile for repair and yet nothing has happened. It clearly shows the heights of the great service that is provided by the company. I must say Karbonn must be given an award for the best customer service (which ofcourse it is not). I hope the people associated with this awfully stupid company understand that we live in an era where a phone is something that is a need for day to day activities. My question is how do people at Karbonn expect a customer to be without a mobile phone for 31 days? I am asking a very serious question to which a very intelligent logical answer required, which I am sure none of you can ever reply back with an answer like that This particular mobile phone which has already been repaired once after which it stopped working again. With not less than 6 weeks off from the warranty period, I very much believe none of you or your people can even repair a handset. My car, which took 7 days to repair, is a rather tedious job than repairing a mobile phone. Not even that to even say Samsung repairs its phone within three days. Also they know what happened to the phones. Unlike your forsaken company it has been a rather mentally disturbing unhappy service. No other company like yours troubles a human being this much to the extent where they lose thousands of money on a stupid phone belonging to your company. Ofcourse you wouldn't know what a middle class man goes through just to get this phone repaired not that anything happens will ever matter to your stupid company. As I said what an excellent service. Hats off to you. Apparently you all have no shame at all. It's been a long time and after talking to Manik and Luv from your company it couldn't get any worse I wish to have Extended Warranty over & above the existing one for my mobile for the number of days it is at your end. Thanks you for your 3rd class but a commendable service (it is definitely going to be disclosed in the newspapers in a few days) Thanking you very much, A very unhappy customer, Mahesh D. Kanitkar Mobile Detail : Karbonn Titanium S9 IMEI No. : [protected] Job Card no. : KJASPMH300515k13783 Date of submitting mobile :[protected]