Karbonn Mobiles — Mobile service center taking 2 month time to resole issue.

Address:

Pune, Maharashtra

Hi Sir, I had purchased a Karbonn Mobile Phone S9 on 10th March 2014 from Amazon.in (serial number IMEI -[protected]).it’s gift to my wife from my end. Now I realize it’s biggest mystic I have done. Mobile have so many issue after 6 month some time it’s restart and Display disappear after some time of Switching on the Phone. Mobile is hitting like hitter in cold. I have given it to The Service Center at Shri Sai Telecom & Laptop. Pune Maharashtra. After 10 days It’s come back with some more problem after they give me back my mobile it’s have issue re booting mobile in 10 min of booting. And wifi is not working and same display issue and power button also not working. Then I have given again to the same service center and as per them thy will send it to the karbonn central service center and as per them it’s take 0 to 60 days’ time. I am not able to understand how it’s possible you can take almost 2 month from warranty time to repair. User not able use the product which is paid by user. I have call to the call center and all time I get same answer out technical team is working on it and we will provide the same as soon as possible after one month also I have the same answer. Now I am fed-up and writing this mail to the service center and consumer court. I thing if any problem thy have thy can give new mobile and resole there issue with this handset rather than thy use my warranty Time in to the repair this faulty handset. I am not able to understand how any company will take this much time to response customer or taking this much time to repair any mobile which is their own product. I am also working in the IT where we are providing solutions to end user and where we are taking care of in the less time we can resolve issue. And it’s apply for all company who provide to service end user. I am looking for action is taken ASAP. Name : Kaushal Vyas. JobSheet N0: KJASPMH5101114K4616 Date of order: 10-Mar-2014 Date of service: 22-Nov-2014.