[Resolved] Karbonn Mobiles — Not providing DOA of karbonn mobile for Return / Refund amount

@tul1

from Noida, Uttar Pradesh

Address:

Mumbai City, Maharashtra

Sir, I purchased online Karbonn Titanium X mobile (17-June-2014)From Shop18.com after receiving this piece there was so many issues in handset, As given features and quality is not in this handset, I raised the complaints against this defects to Shop18, They suggest me to contact with service center, I handed over this set to service center dated[protected] for DOA but still they are not providing me DOA for replace / Refund amount ; I requested them so many times but they are ignoring my calls . Thanks Atul

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Aug 14, 2020

Complaint marked as Resolved

Karbonn Mobiles customer support has been notified about the posted complaint.

Jul 04, 2014

Updated by @tul1 Sir, I purchased online Karbonn Titanium X mobile (17-June-2014)From HomeShop18.com after receiving this piece there was so many issues like Camera quality is very poor as given specification of handset it is not match, FHD not supporting, display graphics poor, handset very warm when charging etc..., As given features and quality is not in this handset, I raised the complaints against this defects to HomeShop18(request no .#504181, #504155), They suggested me to contact with service center, I handed over this set to service center dated[protected] for DOA but still they are not providing me DOA for replacement of set or Refund amount ; I requested them so many times but they are ignoring my calls or saying we'll let you know tomorrow, . but still they are not providing DOA or not replacement or refund . Please help me on this issue and what should i have to do against such situation.

Service Center -- Mobile Junction Andheri East
Ref No. -- -- MJ424K0000

Thanks Atul