Karbonn Mobiles — Repair / replacement

Address:

Mumbai City, Maharashtra

Dear Sir,

I had bought a karbon mobile handset in the month on 04/04/2014. In three four month the screen got disturbed. I got this repaired from Kaiser Mobile (service centre of karbon mobile) at crawford market mumbai. There was a spot in the screen when they delivered the mobile to me. They told that it is an air bubble and will go automatically in one or two week. However it never gone and in the month of February the screen of the handeset again stopped responding. Due to shifting of house this time i went to Karbon service centre at borivali in mumbai. They returned my mobile saying that there is liquid damage. This mobile was never exposed even to the moisture as the same is used in home only and there is no chance of moisture even through sweating and had this problem would be there the previous service centre at first would have told the same. When they returned the handset two of the back screw were missing and when i asked to put the screw they told that one screw was missing earlier also and as the slot for fitting the screw is broken from inside so it can not be put. It is obvious that this could not be broken until someone tries to open or close the screw and both the time the handset was handled by Karbon service centre only, so anyway they are responsible. They also refused to reseal the handset saying that they do it only when the handset is in ok condition.
I know that all excuse given by them is to avoid the warranty and any other responsibility.

Kindly look into the matter and arrange to resolve this problem. I will be highly obliged to you

The details of handset is as given below:
Model: Karbon A 29
IMEI No: [protected]
Name : Prashant
Email: ps.[protected]@rediffmail.com

Thanks & Regards
Prashant
[protected]