Karbonn — Titanium s 5 Screen scratched thrice Imei [protected]

Address:

New Delhi, Delhi

I have purchased karbonn Titanium S 5 worth Rs 11990 from Snapdeal.com date of purchase was 02-may-2013 Within 3 months i dont know the screen got broken I went to karbonn clinic care Lalwani & co located in Azadpur they said that since the touch screen is broken this is not covered under warranty and this item has to be bought, Somehow I purchased the Touch Display by paying Rs 4200. After 2 months, i noticed that the said screen has stopped working i e touch was not responding I again went to the same clinic but the store was no more the authorised service centre. I went to ND traders located near Gujrawala town to replace the said display.They said that they have replaced the display in warranty after few days i noticed that screen which was affixed through glue in to the panel was coming out. I went to the same clinic but all in vain. They were not looking into this matter and unfortunately screen got scrapped again. I went to customer care to replace my touch display in warranty the company refused to change the touch display instead they demanded 4900 for the said Display. Comapny has supplied me downgraded material Why I'll pay again?? Ie also 4900 (for the first time i paid 4200) and The mobile prices has also gone down 9560 is the current price. Kindly replace the screen after one month also despite regularly visiting the customer care the screen has not provided They are saying the company has not sent the material. How will they provide then??I tried calling Karbonn customer 100 of times but they never pick up the phone. I have 12000 Rs for the said mobile The company can't cheat the customers by giving downgraded material IMEI NO WAS [protected]