Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

As a tourist, traveling from Harapanahalli to Hadagli boarded a local govt bus.
Whereas, observed that conductor was over drunk and arguing/using abusive words with each and every passenger in the bus around 4.00PM on 5th July 2018. Also he was not issuing tickets by collecting money.
Requesting govt to take serious action on this issue.
Bus number : KA34F1065

Hi, i had booked ticket for journe on 30/06/18 at 9.46 am in ksrtc bus from bangalore to payyannur on 30/06/18. But i didnt get any confirmation mail or message regarding ticket booked. But an amount of 478/- have been deducted from my account. Kindly check and refund the amount deducted at the earliest and do the needful. Account no.- [protected] ing state bank of india transaction date: 30/06/18 ref no: igadvygoj2
Email-id: [protected]@gmail.com

I am traveling from bangalore to hubli on 04/07/2018 in airavath bus departure from bangalore at 4.00pm this bus is running from bangalore to pune with bus no ka 57 f 3594 they dropping hubli passengers in hubli bypass road at 11 :30 pm which is for away from hubli main bus stand even passengers request him to drop to hubli main bus stand passengers are woman, and small children he is arguing with passengers that their bus is not going to hubli main bus stand plz take strict action against conductor and driver

Yesterday night bus 23:30 Airavat Mysore to Manipal. The conductor 'Anthony' was drunk. When I asked him why he was traveling after consuming liquor, he was challenging me to come to the police station and complain.

Management please take note of this aspect.

Anthony was very arrogant in his talk and was not willing to even understand what I was trying to tell. The bus staff whether driver or conductor are not supposed to be drunk and be in the bus. It is a night route and ghat section road. THE ksrtc management or staff must understand that you cannot consume liquor and be on duty. It is shameful that KSRTC is allowing such practice.

Whenever the fare is 19, 29, 53 while travelling in government buses. Conductor never give change they say i dont have change.All the locality has the same issue, just think if they take one rupee from 100 people they are making 100 rupees daily.This is a very small thing which we traveller generally avoid but govt needs to take action in this area

Madam/ Sir,

I am a student from Hassan, trying to get my student bus pass done for the year. After waiting in a long line for about 2 hours, we were told they will not be giving us the passes as the time was up. I would have agreed on that, but the problem was the behavior of the person handling the passes, as they volleyed us with a number of insults, even though there were 7-8 people left for the passes to be done. Despite us standing for such long time, we were turned down, even claiming our ID cards to be fake and insisting that we would have got then made elsewhere.

I say, KSRTC mechanises this system or atleast make it student- friendly. When you have a number of harassed looking people shouting at you after waiting for such a long time, this is a disgrace to the state transport, which is one of the best in the country!

Hi madam/sir,

Today at around 3:30pm i boarded 500d bus no: ka-01-f-9299 in silk board. I had asked for the ticket to banashankari which costs 15rs. I had 20rs but was not having 5rs change. Conductor asked me to get the change. And left. After sometime he had come back and i saw him taking coins from others. I again urged him to give me the ticket, the bus was in udupi garden signal at the time. He asked me to get the 5rs change or else get down the bus and take other one to which i politely refused and asked him take 20rs and give me 5rs when he gets the change. To which he rudely said, get down the bus, i don't have the change. The lady standing beside me lent me 5rs out of courtesy. Please take an action against such impolite and rude behaviour. Date — 1st july 2018

I am not getting public utility service which k. S. R. T. C is supposed to give to commuters travelling from fortkochi to eramallur, thuravoor n cherthala because all the shuttle services end or start from thoppumpady. I have to commute by two buses for a distance of 4kms gap from fort kochi to get to travel to above mentioned places upto cherthala. This is poor service for daily commuters from morning7am to 9.15am n evening 5pm to 9. 30pm. Please provide above connectivity or else permit private bus service to operate along n. H. Upto cherthala.

Generally prefer kstrc for travelling for your service and safety.
Keeping this in mind we choose ksrtc again for tirupati package but we had very bad experience with this particular package.
Food was pathetic either the breakfast or lunch and the hotel was equally bad, very unhygienic. Public toilets are far better than this hotel washrooms.
Accommodation given for very limited time (Just 45 min) which was worse again in terms of service and cleanliness with this the guide is uncultured to the core, he literally harassed us with all possible vulgar words.
To be precise the whole package is not the worth the cost.
We have great regard towards kstrc and services.
We request you to take this mail on high priority and resolve the same for comfortable travelling in future.
Looking forward towards your positive and quick response.
Ps: many of our co-passengers had similar complaints.

Following details share below for your reference -
6 adults & 1 baby
Ksrtc bus :pick up jayanagara bangalore
Journey date :26-jun-2018 20:30, trip code :2131bngtir, pnr:j70701566

I was travelling from tumkur to bangalore via ksrtc ka06f905 nonstop/flyover catch bus on yesterday night (24/06/2018 b/w 9pm-10:40pm), one of passenger took ticket till tollgate stop and he was about to step down next to that, hardly 2 km next to tollgate stop..
Conductor started arguing with him and demanding to take ticket next stage, looks like passenger don't have enough money or not intended.. Conductor picked passenger mobile and argued with him to take ticket... Passenger requested kodana kodana (Give me bro). While handing over, conductor slapped passenger 3-4 times on his face and hit through his legs on passenger chest while he step down.. Look like passenger is helpless for his goondagiri behavior and mean while driver closed the door.. Bus was around 55+, i was standing middle of bus..
I protested with conductor for doing as such under deciplinary and behavioral conduct... He was not behaved like govt employee in entire bad incident...
I request ksrtc department to do preliminary investigation and take necessary action for such assaulted behavior..
In my career, this is the one such bad incident i never noticed in ksrtc

I booked for bengaluru to gudalur
Pnr j70916517, bus had to depart at 6:18am but no information till 6:35 checked with email enquiry informed bus is under repair it will be late, every time its 10mins it will come. The way the person informed is not the way to inform was rude to state you need to wait no other choice. Will there be any action taken

I have a great pride in ksrtc bus service but last trip was very disappointing, i felt suffocation inside the bus when the bus was coming down the hill due to breaking of the tyres.. Hope this doesn't turns out to be life threatening when older passenger are inside the bus. It's a serious warning signs as the passenger chamber is not completely closed from external environment.. Very rude behavior from ksrtc bus staff on handling this issue and while removing the luggage as well.. Ksrtc buses were very well known for its service compared to other state services bus no : ka 01 f 4899 journey date :15/06/2018

I have booked a ladies seat but the crew made one men to sit beside to me. Either dont give that option or provide correct facilities. Really this is very ridiculous.

Bus details was ksrtc bus : pnr :j70806699, journey date :14-jun-2018 17:20, trip code :1720bngdvg, bus number :f 1375, depot :davanagere, crew mobile no:[protected].

Please this is the second time it is happening.

Gundlupet to mysore route ordinary bus not go to nanjangud bus stand. They directly go to musore without go to the nanjangud bus stand. Customers go to stond throug auto or by walk. It is far from hullhalli circle. Customers paid more than the bus fare to auto to reach bus stand. It is problems for customs. These days many bus gave these problem to customer.
Bus number is ka 10 f 0084. So please solve this problem as soon as..

Thanking you

On 8th june 2018 i was waiting for the bus around 5pm at gorgunti palya bangalore to go hospet, ka28, f2404 (Bangalore to sindagi) passed gurganti palya at this time, and conductor was sleeping and not even noticed my hand signal, then i took local bus till jalahalli cross and boarded same bus and was asked conductor about his negligence but instead of accepting his mistake he simply argued like illitrate fellow and asked me to get down from the bus, even drivers behaved same, after waiting 1 hour to get bus ad endes with pathatic service, will ksrtc take this complaint up?

I was travelling with my mother by ka 23-f 953 bus from dharwad to gokak at 4.40 pm. My mother is senior citizen. She had not carried her adhar card. I had her adhar card downloaded from internet on my phone. I shown this to bus conductor. He refused to accept the adhar card from phone which had her picture and all details like original.
I requested him. My mother also looked old. I m disappointed with his behaviour. Rules are there to help senior citizens not to exploit them.
I have used the same downloaded one from phone to several places including your hubli region busses no problem. Why is this a problem with ka 23 conductor.

Please let me know your response. My contact number is [protected] and email i'd is [protected]@gmail.com

Hi. I booked from apathy to mysore in ksrctc. Timing 5:30am. Date 3-june-2018. Usually bus came inside the sathy busstand but today bus didn't come inside busstand and conductor didn't call me. Bus crossed 1km away from sathy and stopped because i call conductor and enquire about where is bus location. Any how i take auto and catch bus. But when i reach bus driver talk anger to me and didn't give respect. I am waiting to catch this bus till 5am. Bus timing 5:30am. Pnr:j70657063, tripcode:0430cbtbng. Please do needful.

Dear sir / mam

I'm traveling pune to gulbarga by non ac sleeper bus on 31/05/2018
I'm not reserved a seat, i got a direct ticket from conductor rs.683/- bus i given rs.1000/- conductor returned rs.300/-.
I asked for remaining change. He prepaid me i given u a window seat and u asking me a change??.. What is this this a real indians corruption.. Please take care of it please, and that conductor is behaving with other passengers also.. So please please take care...

Thanks..

Dear sir/madam,
I am feeling sorry to write this email at 3.38 am. Now i am travelling from bangalore to hyderabad by airavata clubclass bus bearing bus number ka01f9265, trip code 2121bnghyd. Pnr number j70576657.
While we boarded the bus on 28th night at bangalore at 21.30 hours, we observed low cooling effect. We thought it will be ok after some time. But it remained same and by 3.30 am, it became intolerable and we couldn't sleep as ac is not working and we are setting inside theac bus!!!. I walked down to driver and told him the same. At that time, ac temperature on meter was showing 25 degree where as in reality, only blower is working and not ac. For my complin and request to reduce temperature level, driver was least bothered and asked me to go and sit in a rough voice. Few more passengers also complained on same and no result yet.
Even now i am continuing the journey with the same suffocation inside the bus. It is worse than a rajahamsa bus in present condition. I[censored]s is checked for proper condition, why it came on road? We pay for comfort with this kind of suffocation, we can't even sleep throughout night. Better we would have travelled by sleeper class train!!!
Hope you take this message seriously and take corrective actions.
Regards
H s sanjeeva
[protected]

I booked 3 seats for mysore tour package on 24 may 18 for 26 nay 18. My money rs 2850/- was deducted by inb citrus payment solutions vide tx id igadozsd4. I could not get any message from kstdc for ticket booking. I contacted to kstdc but they replied there is no any booking from my mobile no [protected] or gmail id [protected]@gmail.com. My journey became horrible. Please help me to get my money back.