Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

As a frequent traveler between bangalore hyderabad, i notice some issues in surabaya service and avoid using ksrtc. I also tsrtc buses always full much before ksrtc. Please take my feedback seriously, i am pretty sure your bookings will increase.
1. Attitude and manners of drivers is generally rude. Don't show any concern for customer problems
2. They switch off a/c during long dinner break. People sleeping get disturbed due to suffocation and some of them can't get sleep again. I tried exposing drivers, they hardly care and say a/c is provided only while bus is running.
3. Breaks are mich longer than others. Drivers don't show any urgency to reach destination on time or as soon as possible even when bus gets delayed for any reason. Breaks look longer for those who are tensed to go to office on time.
I wish ksrtc takes some steps to attract people like me.

Drivers treat me bit better when i speak in kannada. I wish same patriotism they show to ksrtc to get more passengers.
Thanks
Karunakar reddy prane

Ac sleeper bus from mantralayam to bangalore - 21;30,

Ksrtc bus : pnr :h65686594, journey date :15-aug-2017 21:30, trip code :2004rchbng, bus number :ka32f2011, depot :raichur 2, crew mobile no:[protected].
It was informed by crew they have to use it as non ac and horrible suspension and seating arrangement.
While booking it was shown as ac sleeper bus.

Negligence on the part of driver and conductor bus no is ka 18 f 502 dtad[protected]. At 8-00 am bus didn't stopped at katrimaramma stop my self and there were four passenger are standing and request ed by showing our hands but they didn't stopped. I want to know your disciplinary action against the persons who behaved negligently.
Kindly take needful.

Regards

Thank you

This is in continuation with my previous complaint dated[protected] where my 2.48pm ksrtc bus from bangalore to mangalore bus was delayed. I got a call from customer care (Rajshekar-[protected]) and he was asking my debit card number, validity date and cvv number... Tell me who will ask all these details to transfer refund amount!!?? When i started questioning him, he got furious and disconnected my call. After landing at 12pm in mangalore, this is another pathetic service by ur side. Kindly clarify!!

Pnr:j65268544, tripcode:1428bngmng, doj:12/08/2017, deptime:14:48, "org"bengaluru, desn:mangaluru, boardingpt: govardhan theater, class:airavat, seat:12
1.33 hrs delay in arrival of bus as my bus and 3.30 bus were clubbed together coz of which there was delay. I waited from 2.30pm to 4.10 pm in front of ksrtc office beside govardhan theatre. Pathetic service. All u had to do was just inform through message. Kindly refund for the inconvenience caused by you as i had to wait in that scorching heat.

I am daniyal hassan from bhatkal, karnataka, this complaint is not only from me, it is from many students and families, who comes here for colleges, treatment etc...
The bus timing of 12:15 pm from mangalore not available
Some time bus timing of 3:15 pm arrives at 4:15pm and many more
If i ask to conductor of drivers they just say complaint to ksrtc
We are student's we won't get time to visit offices to complaints.
So i request you, please solve this problem
If any changes comes then please inform... Thankyou

I booked for Airavat Club class bus for my journey from chennai to bangalore on Aug 12th 2017 9.00 am. But the bus we were asked to board is not Airavat class. But still we did. The cooling system in the bus has some leakage. Eventually the whole bus is flooded. We have nowhere to sit. But the drivers are not helpful anyway. All the passengers are forced to change the seat throughout the journey. Since we have few seats left unoccupied we were saved. If not we all would have to stand and travel.

I boarded bus ka 36 f 1368 from bangalore to lingsugur on 11th of august.
Before reaching the destination, the staff of the bus asked the passengers to change to another bus for there personal reasons, they didn't bother to allocate the seat to passengers who all were traveling from a long distance..

Even after paying the complete amount i had to travel by standing in the bus holding my laguage for almost 50kms

Is this kind of service ksrtc provide to the passengers???
Do the staff own the bus? So whenever they want they use the public service as there own???

Dear

This is passenger travelling from bangalore to mysore on ksrtc ka09-f4914

I was seating at the first left side of the sitting and while getting ticket conductor asked me to move to other seat because the first 2 seater on the left is booked for conductor and it's not for passenger when the truth is government have made a special seat for conductor on the left side of the driver so the problem is lie and fooling passenger and i think ksrtc must take strict action against these employee when they cannot respect their job.

I am not asking any crazy action but let him know once so that he don't repeat these kind of mistake.

Moreover if he is old then he must retire and sit home

References ticket number : 085002
Departure time: 3:36:54
Date of journey: 12/08/2017

Thank you

Passenger

I was travelling from tumkur to bangalore today by ksrtc bus bearing no ka06f1005. I boarded the bus at 5.45pm in tumkur. As we neared bangalore, about 1km from gorguntepalya bus stop, the conductor and driver decided to go to majestic via malleswaram instead of via navrang theatre. I asked them if the actual route was not via navrang. The conductor behaved rudely and told me that going via malleswaram was the actual route. I then requested the conductor to drop me at yeshwantpur metro station but he said that he will stop only at goverdhan. Then i told him to stop at gorguntepalya bus stop but he told me to get down at the signal. I refused and told him to stop at the designated bus stop, which he did. I then went to the metro station, caught a train and then reached my home near navrang theatre at 8.15pm. I was put to a lot of hardship both in terms of time and money. Does'nt ksrtc have dedicated routes for its busses or does it depend on the whims and fancies of its conductors and drivers? A reply is solicited at the earliest

I have observed that almost all toilets in ksrtc bus stations are in deplorable condition, whether it is bangalore, mysore or any bus stand in between such as channapatna, ramnagara, mandya etc which i recently came across during my travel from mysore to bangalore. All bus stands between mysore and bangalore are horrible. Most of these are highly unhygienic with conditions shocking in days where we are talking about swatcha bharat and shouchalay requirements. They smell so badly, no disinfectant used, hardly any water except we see a guy sitting outside to collect 2-5 rupees. I wonder if any concerned authorities ever visited these toilets. One can smell from a distance on the location of these toilets. Many food shops are very close by making things very dangerous. Why such a pathetic condition? Who is responsible who need to take care? If one has visited bus stands such as raichur, gulbarga etc (Which ii have visited a few years back and it wouldn't have changed) it is shocking. If serious measures are not taken to rectify, there is no point in adding costly buses and boasting of clean city, silicon green city etc.

Dip college students ksrtc bus pass applied at sges rural polytechnic, tarihal on[protected] as 1st year diploma student for the academic year 2017-18 and paid bus pass fee and relavant document to said college.
On[protected] dept of technical education, bangalore 3rd round counselling my diploma seat re-alloted to govt polytechnic, vidyanagar hubli. On same day sges rural polytechnic, tarihal authority get a student bus passes from ksrtc, new bus stand hubli.
And said bus original surrendered to the ksrtc new bus stand, hubl on[protected] due to college has changed.
Now govt polytechnic, vidyanagar hubli principal through with relavant admission fee, aadhar card, allotment letter etc submitted to the ksrtc, new busstand student bus section, hubli. Ksrtc authority refused to change the address of bus pass and rs.900+80+50=1030/- also not refunded.

Kindly refund the same amount as earliest as per norms. If not refunding said rule copy please send for our reference.

A g biradikar
Ref m: [protected]

Sir i live in chetana colony and i had stop at gandiwada in bus

Sir i come from anandnagar to railway station, so when i was coming from railway station to gandiwada. So sir i was waiting for bus in front of railway hospital then the bus came at 4:50 but didn't stop at railway hospital

So sir i had go by walking to chetana colony
So sir please look into the matter please

I booked a 22:40 departure bus on 23rd july 2017 from chennai to bangalore. The bus is an ac bus. I am sitting next to the emergency window which is opened in all the corners and letting in all the hot air from outside so much so that i am drenched with sweat. I didn't pay for this terrible service and would like to get a refund immediately. The conductor came and put 3 blankets in attempt to stop the wind coming in.. One of the most stupidest things ever.

Date:20th july 2017,
Bus number:ka 01f 9575

Respected sir/madam,
Today conductor behaved rudely for asking change of 80rs telling that she gave money to another passenger. I said i don't know kannada the started scolding me that i abused kannada. When i asked driver for bus number she hold my collar and started shouting me again and even she tries to hit me. She has to check while she she giving change to a passenger. Instead of giving change she behaved rudely.
Please take action on her asap.
Thanking you sir/madam.

The space between two seats in karnataka buses is too less. As i face this problem every time when i travel in karnataka buses. My height is 6 feet and each person of my height cannot sit properly between two seats. So i kindly request you to increase space between two consecutive seats in upcoming new buses and if possible modify current ksrtc buses.
Thank you...

SUB.: Mis behaviour of conductor on 7-7-17 evening 7pm
REF.: Bus number- KA 38 F 855 .its a bidar to Hubli bus

Respected sir,
This is sangamesh from bidar district. im a youth party member for the protection of senior citizens or physically handicaped persons.
yesterday(7-7-17, 7pm) it was shocking to see a conductor o[censored]r esteemed ksrtc group was using very 3rd rate words to a physically handicaped person. He made fun of his disability. and it was very shocking to see his 3rd rate character towards women travelling in the bus. He was starring very ironically again and again to a group of girls.
Bus number- KA 38 F 855 .its a bidar to hubli bus. i dont know name of a conductor but his appearance was black in colour.

This type of mischeavious behavior is not acceptable by our party . it will be better i[censored] authorities issue him a memo . and he should and must meet that disabled guy and apologise in a very short span of time else things go worst. i[censored] want to maintain your ksrtc name and fame make sure he apologise. and he should be trasnfered to some other locations without delay. the bus daily runs through our area so villagers and our party members might cause any trouble or unruly activity towards that conductor given if he fails to apologise.

we would have made clashes with conductor yesterday in bus itself but we didnt because KSRTC is a very famous and known for its sincerity in providing a very good facility for passengers, so we kept faith and hope that your group will give a justice

we have collected handicapped passenger details photo and phone number .we will bring him when conductor comes to apologise.

Rights of every handicapped person:-
The United Nations Convention on the rights of persons with disabilities is an international human rights instrument, which intends to protect the dignity and rights of individuals with disabilities.
All parties that attend the convention are required to protect, promote and ensure the accomplishment of the rights of disabled people. They also need to ensure that these individuals are provided with full equality and respect for their dignity.
This convention is known for its guidance on the civil tradition law. The United Nations Convention on the rights of persons with disabilities guiding principles are the following: No discrimination, equality of opportunity, equality between women and men, effective participation in society, accessibility, respect for children with disabilities to preserve their identities and acceptance and respect for individuals with disabilities.

Ensure non-discrimination and monitoring of rehabilitation schemes (schemes under the State Government and the Govt. of India)Ensure qualitative services are provided by the voluntary sector in the field of disabilities.

STATE POLICY FOR SENIOR CITIZENS/ DISABLED

The Karnataka State Policy for Senior Citizens has come into force on 5-9-2003 as per Govt. order No. WCD/314/SJD/2003.

please do take this issue seriously and rectify it as soon as possible .
anticipating your reply with positive soon

thanking you,

yours sincerely
sangamesh
(youth party member)
mobile- [protected]

Dear Sir, Along with my family traveled from Chennai to Mysore on 23rd June 2017 by Airavat club class bus, Bus No KA 09F 4753. PNR No J64929334. And our seat number was 33, 34, 39&40. My daughter who was at seat No 33 left her spectacles in the pouch at her front. While we got down at Mandiya in the early morning, missed taking her spectacles. Contacted the conductor around 5 hours later, but he could not able to locate. Appreciate your assistance to locate the spectacles.

We travelled in Airavat bus from Bengaluru to Medikeri on 30-06-17 departure timing from Bengaluru at 8.00 from mysore satellite bus stop.Details of bus as follows:
KSRTC Bus : PNR :J65081515, Journey Date :30-Jun-2017 08:00, Trip Code :0800BNGMRC, Bus Number :f8437, Depot :MYSURU RURAL DEPOT 2, Crew Mobile No:[protected] .
They have not locked the luggage cabinet due to rash driving the luggage fell down from cabinet and completely broken apart.To continue our rest of iur tour we had to buy new luggage and the luggage which got damaged was expensive.we want compensation for the same.we tried calling [protected] they didnt responded, he was only passing calls from one another and there was no proper solution.

We want compensation of luggage orelse we would esclate this matter in social media .this is jusy a negligence and this is not expected from reputed bus service.
Luggage got damaged was costing Rs 5000...will send image of the luggage for ready reference.

I booked 5 tickets from bangalore to hampi bus no. 2345 BNGYLB on 29.06.2017 at approx. 10:30 pm. But I have not received any confirmation(not even PNR) after the completion of transaction of Rs. 1650 from my account. Your toll free number is not working as well. I am now stuck. My ph no. is [protected] and email id is debtanu [protected]@gmail.com. Please consider the case and send me the etickets on both phone and e mail tommorow.