Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

I booked a 22:40 departure bus on 23rd july 2017 from chennai to bangalore. The bus is an ac bus. I am sitting next to the emergency window which is opened in all the corners and letting in all the hot air from outside so much so that i am drenched with sweat. I didn't pay for this terrible service and would like to get a refund immediately. The conductor came and put 3 blankets in attempt to stop the wind coming in.. One of the most stupidest things ever.

Date:20th july 2017,
Bus number:ka 01f 9575

Respected sir/madam,
Today conductor behaved rudely for asking change of 80rs telling that she gave money to another passenger. I said i don't know kannada the started scolding me that i abused kannada. When i asked driver for bus number she hold my collar and started shouting me again and even she tries to hit me. She has to check while she she giving change to a passenger. Instead of giving change she behaved rudely.
Please take action on her asap.
Thanking you sir/madam.

SUB.: Mis behaviour of conductor on 7-7-17 evening 7pm
REF.: Bus number- KA 38 F 855 .its a bidar to Hubli bus

Respected sir,
This is sangamesh from bidar district. im a youth party member for the protection of senior citizens or physically handicaped persons.
yesterday(7-7-17, 7pm) it was shocking to see a conductor o[censored]r esteemed ksrtc group was using very 3rd rate words to a physically handicaped person. He made fun of his disability. and it was very shocking to see his 3rd rate character towards women travelling in the bus. He was starring very ironically again and again to a group of girls.
Bus number- KA 38 F 855 .its a bidar to hubli bus. i dont know name of a conductor but his appearance was black in colour.

This type of mischeavious behavior is not acceptable by our party . it will be better i[censored] authorities issue him a memo . and he should and must meet that disabled guy and apologise in a very short span of time else things go worst. i[censored] want to maintain your ksrtc name and fame make sure he apologise. and he should be trasnfered to some other locations without delay. the bus daily runs through our area so villagers and our party members might cause any trouble or unruly activity towards that conductor given if he fails to apologise.

we would have made clashes with conductor yesterday in bus itself but we didnt because KSRTC is a very famous and known for its sincerity in providing a very good facility for passengers, so we kept faith and hope that your group will give a justice

we have collected handicapped passenger details photo and phone number .we will bring him when conductor comes to apologise.

Rights of every handicapped person:-
The United Nations Convention on the rights of persons with disabilities is an international human rights instrument, which intends to protect the dignity and rights of individuals with disabilities.
All parties that attend the convention are required to protect, promote and ensure the accomplishment of the rights of disabled people. They also need to ensure that these individuals are provided with full equality and respect for their dignity.
This convention is known for its guidance on the civil tradition law. The United Nations Convention on the rights of persons with disabilities guiding principles are the following: No discrimination, equality of opportunity, equality between women and men, effective participation in society, accessibility, respect for children with disabilities to preserve their identities and acceptance and respect for individuals with disabilities.

Ensure non-discrimination and monitoring of rehabilitation schemes (schemes under the State Government and the Govt. of India)Ensure qualitative services are provided by the voluntary sector in the field of disabilities.

STATE POLICY FOR SENIOR CITIZENS/ DISABLED

The Karnataka State Policy for Senior Citizens has come into force on 5-9-2003 as per Govt. order No. WCD/314/SJD/2003.

please do take this issue seriously and rectify it as soon as possible .
anticipating your reply with positive soon

thanking you,

yours sincerely
sangamesh
(youth party member)
mobile- [protected]

Dear Sir, Along with my family traveled from Chennai to Mysore on 23rd June 2017 by Airavat club class bus, Bus No KA 09F 4753. PNR No J64929334. And our seat number was 33, 34, 39&40. My daughter who was at seat No 33 left her spectacles in the pouch at her front. While we got down at Mandiya in the early morning, missed taking her spectacles. Contacted the conductor around 5 hours later, but he could not able to locate. Appreciate your assistance to locate the spectacles.

We travelled in Airavat bus from Bengaluru to Medikeri on 30-06-17 departure timing from Bengaluru at 8.00 from mysore satellite bus stop.Details of bus as follows:
KSRTC Bus : PNR :J65081515, Journey Date :30-Jun-2017 08:00, Trip Code :0800BNGMRC, Bus Number :f8437, Depot :MYSURU RURAL DEPOT 2, Crew Mobile No:[protected] .
They have not locked the luggage cabinet due to rash driving the luggage fell down from cabinet and completely broken apart.To continue our rest of iur tour we had to buy new luggage and the luggage which got damaged was expensive.we want compensation for the same.we tried calling [protected] they didnt responded, he was only passing calls from one another and there was no proper solution.

We want compensation of luggage orelse we would esclate this matter in social media .this is jusy a negligence and this is not expected from reputed bus service.
Luggage got damaged was costing Rs 5000...will send image of the luggage for ready reference.

I booked 5 tickets from bangalore to hampi bus no. 2345 BNGYLB on 29.06.2017 at approx. 10:30 pm. But I have not received any confirmation(not even PNR) after the completion of transaction of Rs. 1650 from my account. Your toll free number is not working as well. I am now stuck. My ph no. is [protected] and email id is debtanu [protected]@gmail.com. Please consider the case and send me the etickets on both phone and e mail tommorow.

At 6: 40 evening gng from banaswadi to silk board... The bus conductor is using very bad words like he not fit for that job also every person was scolding that conductor
Ka-57 f-1996
Sir... So please take a serious action on that conductor
I don't no how to register a complent please send me a link so that i can register there thank u
He is spooling ksrtc name itself

Hi, the bus details was not provided from ksrtc to both passenger and conductor after the reservation and not even before 1 hour of boarding of the bus. Because of this conductor did not allow us to sit the seats which we had booked. Why was the bus details not given to us? Below are the pnr details:
* ksrtc m-ticket * from: birur to: bengaluru psngrname: mithun tripcode: 0615cdpbng pnr no.: j64978235 jnydate: 26-jun-2017 deptime: 11:30 seatno.: 16, 17, 24, 25 class: karnataka sarige boardingpt: birur platform: txn password: 0347. Please carry your photo id during journey. T&c apply. Visit www.ksrtc.in

I mr. Rijaz travelling from suntikoppa to bengaluru in airavat vide pnr no j65040520. The bus was supposed to reach mysore and again start from mysore at 19:45 hrs. But the bus reached mysore at 20:50 hrs. Throughout the route he was driving at a speed of 40-50 kmph, where as it wasn't raining and the traffic was very less. The important point to be noted is that, only driver was available. It's the passengers who takes the water bottles and asking the driver to switch on the ac when not working.
After reaching mysore, we reported the same to the ksrtc employee in the counter at platform no. 1. He enquired to the driver and then the driver replied that the bus is very old and it's the passengers who are always late by one hour making the bus to wait at the bus stands. (I have never seen a ksrtc bus waiting for someone for than 10 minutes, and they should wait also). We boarded at suntikoppa and waited for 15 mins for the bus to arrive. Such lame excuses hurt the passengers feelings towards the government establishment and it's employees. Further, the employee at ksrtc bus stand refused to lodge a formal complaint and asked us to get in the bus and told that now on the bus will go fast and reach our destination in time (Which is not safe). On departure from mysore, the driving was rash driving as if he has vengeance for us complainants.
I would like the complaint cell to take action on the following
(A) non professional driving.
(B) if the bus is too old and not suitable to drive fast, then the bus should be changed. It's not like the passengers are shelling out the money for fast and safe journey and not being provided with.
(C) ksrtc staff at mysore refusing to lodge complaint and mutually solving the issue by not actually solving it. We passengers are limited to our time issues to argue with all your staff.
(D) rash driving from mysore to bangalore after the complaint, which shows the arrogant attitude of the employee to the passengers.
(E) refused to give seat to public at mysore bus stand stating that there is no seat available, where as there were around 8 seats vacant (It is strictly limited to the department, but loss to govt)
My point (B) should be addressed at the earliest as it matters lives of around 45 passengers...

Sir,
I am lloyd george from ernakulam. I booked a ticket from karnataka ksrtc website for ac sleeper bus from vytilla (Kerala) to bangalore on 26.06.2017. The ticket was booked on 29may 2017. When i booked for ticket, first time i selected seat no.19 and it showed my transaction failed. I got failed message and i am holding the screen shot for proof. But my account was deducted by rs.1399. Still i didn't get any successfull message. So i booked seat no.26 again since last transaction was failed. I got successfull message and received pnr number j64610552. I lodged a complaint via email on 13.06.2017 to [protected]@ksrtc.org after waiting for 7 days for refund of my rs.1500 which is deducted 2 times for 1 ticket.

After 4 days, i got a call from ksrtc saying that my both transactions were successfull and 2 seats are allotted to me. They said that this happened due to site technical issues and they promised to cancel one ticket and refund me the same in few days. Now when i boarded the bus no. Ka 40 f 1208, vytilla to bangalore sleeper, at 7.25pm from vytilla hub on 26.06.2017, i came to know that 2 seats are there against my name as per the conductor list. He cancelled one ticket and allotted me seat 26 against pnr number. He himself allotted seat no.19 (Pnr no-j[protected] to other person and collected cash. When i asked for refund, he asked me to contact customer care. I contacted customer care and they asked me to forward me email and i forwarded the mail. I want my money back. I can't suffer for the negligence from the part of ksrtc for refunding my cash. This is total injustice and i informed that i will approach court against it. How can they cancel a ticket by yourself and sell to others? If this is experience for a public servant like me, what about the public?. Kindly find the attachment of screen shot as proof of failure while booking seat no.19. Since there is no action from the side of ksrtc, i am forced to register complaint with you in order to get justice from you. I request you to take strict actions against concerned officials and reimburse my money back at the earliest. Thanking you.

Regards,

Lloyd george
Ph-[protected].

I took ksrtc bus no. Ka 17, f 1615 from bangalore to chitradurga which left bangalore at 12:00 pm.. Conductor said it is non stop after bangalore next stop will be hiriyur and next will be chitradurga.. It was non stop till sira after that driver started stoping in almost every village, when i asked about that then i was told to get down if i want to..

Didn't ever expected this kind of worst service ever.

Hello sir,

This is regarding the bad experience of my father, mother and my grand mother had during the bangalore darshan on 09/june/17
Pnr:g[protected]:50
Trip code:0850bngbngcr
Bus no:ka01f8800
Crew mobile no:[protected]
Ticket amount:rs 1300/-

1. At the start of the trip:
The guide asked my family members whether they know hindi or kannada.
Being from andhra pradesh village background they don't know both languages and conveyed the same and told him that they know telugu.

But the guide made fun of them that they don't know these languages and they have wasted their money by boarding the bus.

That day all the tourists on the bus were from telugu background and even the guide knows telugu language. Later he started to describe all the thing in telugu only.

He has know rights to humiliate tourists like this.

2. Later during the visit to iscon temple

As my grant mother is a aged person (Age:70) it was difficult for her to take steps for going up and down in iscon temple.
So my family members were 5 minutes late to report at bus after temple visit.
For this with out giving consideration for her age he keep on shunting them that they are late to board the bus. And keep on disturbing them during the tour up to afternoon later which he got gown some where.

Sir these type of behaviour by a guide is uncalled and he should be punished for his mistakes.
This kind of experiences will bring bad name to ksrtc. Please take necessary action against him.

Hi team, i booked a ticket to travel from bangalore to pune and kstrc ppl canceled the ticket saying that the bus is under maintenance and there are no other but going on that route. They did not arrange any transport for us.
Also when called to the customer care number people started speaking to us rudely. Saying you need to arrange a travel. Also could when give to maintenance team the person was not able to speak and convey anything nor he was understanding anything.

I travelled from airport to bangalore on 16th june, 2017 by kstdc taxi number ka 41 a 4096. The driver told me he would provide me an onspot bill for my travel as i was on an official trip. But he did not carry a bill book & i called kstdc at first they kept giving me other numbers, finally when i somehow got to the right person he said the driver's phone is not reachable, it was a bill for ₹950 from airport to my drop location. Nobody is answering my call. Its not as much about money as it is about honesty issues here, no body takes the customer seriously. As far as i am aware provision of bills is mandatory as per indian regulations too, look into the matter & provide a solution so that all this trouble is not repeated for anybody else.

The buses or not coming or arriving on correct time and after 6:30pm there is no bus at all if we get the bus also they will not complete the trip they will stop in the middle of the way. Today (16/06/2017) the 6:30pm bus came early that is on 5:55pm the bus number is 122 and ther is also other bus like 122a, 122c think the problem will be rewsolved soon..

Sir,

Will i receive this refund amount? Why the transaction was declined? What i am supposed to do now?

Refrence no.: ob25882256
Bank refrence no.: [protected]
Status: declined
Refund amount: 805.00
Shadhin sudhershan

Linkedin

(+91) [protected]

— forwarded message —
From:
Date: sat, jun 10, 2017 at 2:28 pm
Subject: cancel tickets
To: [protected]@gmail.com

Karnataka state road transport corporation
Central office, transport house, k. H road, bengaluru - 560027, karnataka, india.
Telephone no. :[protected]
Homepage : http://www.ksrtc.in
Pnr no. : j64768827 * cancelled ticket acknowledgement * date of journey: 11-jun-2017
Trip code: 2130pgtbng service category: airavat club class
From: palakkad to: bengaluru
Pickup point: palghat bus stand depart on 21:30
No. Of seats: (Adults: 1 children: 0) arrival on: 12-jun-2017 05:40
Platform no: start time at origin: 21:30 hrs
Refund details
Description original transaction (Rs) to be refunded (Rs) cancellation percentage (%)
Journey fare: 878.0 658.0 25.0
Reservation fee: 10.0 0.0
Other levies fee: 101.0 101.0
Service tax: 60.0 46.0
Total: 1049.0 805.0
Refunds for cancelled online tickets, will be made within seven working days to the same account / card from which booking was made.
Passengers are requested to contact ksrtc accounts team, if refunds are not received within seven working days.
For partially cancelled tickets, new pnr will be generated. Users are requested to note the same. Old pnr will not be valid for the journey.
Important: all users are requested "not to share their online banking / credit card / debit card details to any person from any organization".

Sir bangalore to mulabagilu most of the buses ply by going to narasapura
Tavarekere, tamaka, kolar bus stands by wasting the time of officials working in these belts. My suggestion to you is at peak hours morning around 7am to 10am and evening 5.30 to 8pm make the buses ply direct from one place to another mention that these as express or byepass or before starting let the conductor check and start the bus so that ksrtc can compete with private buses. Ksrtc buses ply empty because of your time taken to reach the destination. Kindly you do this and observe most of the officials, teachers, lecturers, it people, bank employees will be thankful to you. Private buses are taking advantages and earning good profit they are more fast limited stops and reach the destination early,

In mysore many buses are running (116 and 119) in which there are no ticket conductors and driver himself gives the ticket. Many times driver give the ticket from one hand and drive the steering from the other hand. It is quite dangerous also.in these kind of buses driver close the back door so that people can get up in bus from front door and so that driver cum conductor can charge the ticket at entrance only. It causes lot of convenience to passengers and is risky also. Today 14 june 2017 same thing happened in bus ka09f4474, bus starts from lnt and driver stopped the bus at shobha gate and then started giving the ticket. He skipped some further bus stops also. Kindly look into this issue. If there is shortage of manpower in ksrtc? Even if it is there such thing should not happen.

There is no option of payment via rupay debit cards in ksrtc website. Now a days we are shifting to cashless transactions, but we don't buy visa / master cards as it is owned by foreign companies. Please provide rupay option also as it helpfull to mant peoples like us.

Untill we won't use your services.

Thank you.

We really hate entertaining visa / master cards.

Booked ticket online for journey performed on 6/6/17 by ksrtc airavat from bangalore to chennai by trip 13:59.
My account debited for ₹657/- and seat no allotted was 16.
Upon reaching the bus stop i was informed that the transaction was not successful and that i should buy another ticket to perform journey to chennai. I was assured that ksrtc would refund the money as booking was not successful.
I paid ₹640/- and purchased the ticket and travelled. Upon seeking refund i am informed that transaction was successful and that money can't be refunded by accounts section. Pl arrange for refund immediately.
Regards mohan p revadi.
Ticket photo enclosed.