Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Conductor name: venkatesh
Travelled date:21/05/2017
Time:6.45a. M.
Depo:haveri, herekeruru
Bus num:ka27 f 590
Conductor is miss behaving with most of the passengers, he used to take only shivamogga passengers, only he was allowing long journey passengers. For handicaps person he is not allowing for 100kms. If i ask he was told that his bus is special bus itseems.in his bus he won't allow 100kms itseems. Please take action on particular conductor. He had stopped only 10min for breakfast and fought with passengers on timings.

The staff refused to load my personal language and when asked to do it they behaved unprofessional and when to threaten me that you can't do anything".
The issue pertains to the banglore to hyderabad bus on eighteenth of may at six o clock.

Thanks to your well trained driver this will be my last journey in your so called airavat.

And they charged rs 60 for language, good knows where is this policy mentioned from your end.

Ksrtc bus : pnr :j64286257, journey date :16-may-2017 22:22, trip code :2222bngmng, bus number :f2978, depot :mangaluru 1, crew mobile no:[protected].
Respected sir, i am rajesh i booked online ticket from bangalore to mangalore with my wife and daughter jaagriti. She is 5 year and 8 month old. Conductor forced to buy half ticket to my daughter. Finally i brought half ticket worth rs 490.00 as per your child travel criteria need not buy ticket up to 6 year old.
The conductor don't know the ksrtc basic rule. Kindly refunds my cash.

Hi this is prajwal from bangalore. I booked tickets with pnr : j64335551. We booked airavat bus for safe and friendly journey to my parents and trusting ksrtc.
Our actual ticket is from kbs to karkala. But this bus goes to kollur via hebri, we asked the driver to extend our ticket from karkala to joduraste junction. Driver asks for money from my parents 50 rs per head. Is this the pricing???
Actually joduraste junction belongs to karkala prominence, but these guyz asks
For more money without ticket.

If govt employees are doing this, this is really pathetic and i definitely need a answer regarding this query... If i didnt get any response, i have so many social medias to report this.

Iam right now 14/05/17 travelling in ksrtc bus PNR No J64274624 hyderabad to bangalore which started at 19:15. It started raining mid way and the whole has leakage and 90% of the passengers are affected. The driver and Conductor doesn't give a damn about. So called up the 24hrs helpline and their response is the max they can do is stop the bus for sometime. How irresponsible these ksrtc people can be. There are small children in the bus suffering. We all are drenched partially and not even seated. What if there is a short circuit? Can someone do something about it???

Yesterday my wife had to sit next to a male passenger. And the conductor was very negligent and least bothered to solve her problem. And the male passenger was behaving inappropriately which the conductor ignored when brought to his notice. My wife went through all the horror and ksrtc team did not bother to solve the problem.

Travelling from mangalore to bangalore

Pnr - j64315323
Trip code - 2050mngbng
Bus number 9064
Jnydate - 13-may-2017
Class - airavat
Crew mobile no - [protected]

PNR J64269935

Me and my family were stranded in the middle of the night at 11:30 PM in Tiruvanamallai bus stop till midnight 12:30 PM with ladies.
The reserved bus did not reach the pickup point. After repeatedly calling the conductor he responded saying he cannot reach the pickup point and
told me that I had made a wrong choice by booking a KSRTC from Tiruvanamallai to Bangalore. After much argument, he said he is already waiting in Chengam.
If we reach there soon then he will pick us otherwise he would abandon us and he is has informed the new pickup point also he does not bare any responsibility after this.
There were very few buses all filled and autos charging an exorbitant price. After much struggle we managed to get an auto for Rs 100 pp.
I had to shell out Rs. 300 to get to Chengam. When me and my family reached Chengam the bus was not there. Again after repeated calling he said he will be there in 5 mins.
Then he reached the location at 1:10 PM.

It was a very disturbing experience with KSRTC. If the bus cannot pickup passengers at the designated pickup points why do you have bookings for the place.
The conductor was very unruly and a liar. All the time he was lying that he was blocked in Chengam and the cops are not allowing him to go any further
and that is the reason he cannot reach the pickup point. But actual truth was that he had never reached Chengam.

I request a severe action to be taken against such people who leave passengers stranded in the middle of the night.
If this is not the fault of the conductor but the organization as a whole is working like this then tell what action would be taken to
resolve such issues in future.

I have booked a ticket for my family carrying pnr number j63888517 from trichy to bangalore with journey date on 08th may 2017 in ac sleeper.

The bus was supposed to start from trichy bs at 22.00 hrs on 8th may, few hours before somebody from ksrtc called and said that since there are no other lady passengers in the bus other than the two they would organize another bus. Later we came to know to know that it is not the real reason but the bus itself is cancelled.

We waited in the trichy bs from 10 pm to 11 pm, people in the ksrtc counter never gave proper response as when and where the bus will come, the message received in the mobile with the bus registration number never came to the point. After so many follow ups suddenly ksrtc people told we have to go to airport to catch the bus. At 11 pm with lady passengers there was doubt in the mind whether this was genuine call. We had no other option but to return back home without carrying out the journey.

Our ticket is booked from trichy bus stand and there is no reason why the start place can change and that to without any prior information

As you know the ticket cost is rs 1600, i don’t want to lose this hard earned money for none of our mistake. Please refund the total amount to my account and confirm. Also consider strict action on the ksrtc personnel in trichy bs who never took proper responsibility for the journey of the passenger.

Pnr number : j63888517
Date of journey : 8 may 2017
Trip code : 2200trhbng
Service start place : trichy
Service end place : bangalore
Class : ac sleeper
Ob ref no : ob25031300
Txn password : 4329

I booked a ksrtc flybus from mysore to bengaluru airport on 6th may 2017 - 6pm in the evening.
The luggage was kept in dicky. Later the bus staff has given some on the spot tickets to passengers who dropped off the bus before airport.in this process one of the passenger has taken away my luggage, leaving theirs in the bus. The entire flybus team was not able to track the passenger.
Bus no was 1907. Let me know how i am getting my luggage back.

Garima singh
[protected]
[protected]

OB24918974 and OB2488316 which was cancelled on 13.04.2017 was not yet credited back to my account after so many inquiries and calls. They replied as the amount has been refunded to my account on 15.04.2017. But it was not reflected in my account. I send so many mails and phone calls regarding this issue but no positive response.I send my bank statement to them but for all my mails they replied the same content as 'Check with your bank'.Most importantly the customer care is the worst at its best. They are replied very rudely .

KSRTC employee housing society, Hassan formed a layout where no basic amenities like road, power, water connection, drainage.We approached Mr. Honne Gowda (president) & Secretary - Mr. Range Gowda both were not willing to take complaint and they threatening along with group of KSRTC employees going to kill us.We tried to meet DC KSRTC division office, HASSAN who is refused to meet.

Dear sir,
We as a family traveled from bangalore to badiyadka for a stay of 6 days in the bus (Ka19 f 3036) and booked a return. While we on the way to badiyadka the driver (Mr. Shamshuddin) and the co-driver/conductor (Mr. Manju) of our bus confirmed that our luggage is missing and it might dropped down somewhere in the middle of the road (Between shakaleshpura and shiradi ghati) and as per them the locker of the bus cabinet is opened. Now one is taking responsible we even called on number [protected], as per the person whom i talk asking us to lodge a compliant against the driver who is responsible. Kindly look into the issue and advice at the earliest, as we (Family) have nothing to survive for these 6days in badiyadka and helpless. Attaching photo of the bus, fyi. And contact number of the driver - [protected], [protected].

Sir, i took a bus from Bangalore to gangavathi, at morning 10.30 am and my ticket no is 276810 dated 26.04.2017 price is rs 334.00. i had to go to hospet.
during the meal time at ksrtc mid way mea plaza . {athitya resturent} after hiruyur, the bus was stopped for meal, as routine i got down had a meal and came, and saw bus was moving in front of me, i could not stop, the i contacted the controller at the hotel got his contact number, followed the bus, could get the luggage, at hospet bus stand.

from the above incident i could make out that the pressure of the counductor to get the amount target, he does not care for the earlier passengers, as he is busy in overtaking other buses in collection, etc.

instruct all the conductors count and confirm while leaving the bus at the meal stop.

I am a regular traveller from belagavi to udupi/mangalore. The airavat bus plied on this route on 23/04/2017 night, the leg space in between the seats is very minimum causing numbness and pain to our legs. When passengers stretch out the seats, the back of the seat touches the person sitting behind causing undue misery. Any request for changing the inclination is not entertained by the passengers. This has shaken my trust in ksrtc kindly reduce the inclination angle by carrying out necessary welding etc.

Bus# f-9342 was supposed to pick is up from kr puram bus stop around 10 and it reached only at 10.30 and when asked to wait for 10more minutes the driver n conductor behaved very rudely. Not acceptable behaviour and customer service! Although the customer was 2mins away the bus did not stop and rather asked the passenger to overtake the bus and catch it if they can! I certainly don't think there was some race going on here!! These people kept saying we'll wait l, we'll wait and they did not and they made the passenger to spend extra 500 on a cab to reach the hoskote toll gate. Cheap and a worst behaviour expected from ksrtc bus department!! Waste of paying 698rs when there is no proper customer service from the department!!

Today I am travelling to Bangalore from thrissur on sleeper .Athens bus stopped before palaghat for dinner as usual I got down and sat next to the driver and conductor for food.they were served food immediately and I had to wait a bit to get mine I didn't wait much finished my food and came out .To my surprise the vehicle had left.

I am surprised that the driver nor the conductor not even bothered to check whether i was on the seat I called [protected] the number given in my ticket to confirm why they left without me and why they didn't check my seat...To my surprise he replied there was someone else...Why this kind of reply and if this had happened to any girls what would be the situation.
Furnishing my details
PNR no:J63408076
Date April:17-2017
Trip code:2015TRCBNG
Bus number:822
Depot:Bengaluru
Crew number:[protected]

Sir

We travelled by a Rajahamsa bus from ooty to Mysore, booking ref no.J63819387 on 16.04.2017. Bus No.3041 The bus halted at Gundlupete near a private hotel by name coffee shoppee for dinner break. We along with the co-passengers, the driver and the conductor ordered for the food but both driver and conductor were found drinking alcohol with their dinner. What is the amount of risk we carried by travelling in that bus..This type of irresponsible behaviour is the season for increased road accidents..
Kindly take up the matter with serious concern so that it saves the lives of many innocent travellers.

Regards

MANJUNATH M G
[protected]

As I'm travelling to madikeri. so booked ticket seat no. 12 which is damaged and unable to sit. when I went and checked with conductor said no seat available and have to sit in same seat. although I have got health problem and got to sit in damaged seat.

please find the bus details

KSRTC Bus : PNR :J63805136, Journey Date :14-Apr-2017 23:57, Trip Code :2357BNGMRC, Bus Number :F3169, Depot :MERCARA, Crew Mobile No:[protected] .

Respect sir, now I am standing on vonticopal post office stop, Mysore time 5 .45pm. Now two ksrtc city buses​ has been passed this way one of them is with no didn't noticed fully but last digits are ka 09 421916, both was having seats but still ignored the passengers around 15 including me standing here. It is not happening for the first time that's​why I am arising a complain. I am a girl who will take more than 1 hours to reach home. You will understand the risk we are going through in our safety. Please take a necessary action on this. Thank you.

Dear sir, It was a very uncomfortable situation faced in Sira KSRTC Bus stand on 09.04.2017 evening at 7PM, When my wife went to the Public Toilet in the Sira KSRTC Bus Stand, The Toilet Maintenance Personnel sitting out side and demanding 5 Rs for Urinals, but my wife paid only 2 Rs for Urinals, because there was no Display board, in other Cities they have been clearly mention that Urinals are Free.When my wife asked the same, they used singular words and scolded, then she came to me and told, then i went to ask them, for me also they used sigular words and scolded, when i said that i will complain, they are saying do what ever you can and go and complain to your grand father, then i went to Sira KSRTC bus stand office and explained as it is, but they also helpless and they said that daily three to four complaints we are getting for this reason but we cannot take action, because they are very infuenced persons, so they suggested to lodge a complaint to Depot Manager at Sira Depot, but that time we got a bangalore bus and we came to Bangalore, Hence i am writing a complaint here, i kindly request to take Serious action on them as soon as possible.