Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Dear ksrtc team,

My spouse and me (Preetham) boarded the 12pm bus (Pnr: j63105970, seat no. 33 and 34) from bangalore to bhadravathi instead of karnataka sarige because i had high fever. I think the driver and conductor knew the air condition (A/c) in the bus was not working because they did not turn on the a/c until 12 for departure even though the bus was boiling due to the high temperature and no windows in the bus. I have usually observed the crew members of the bus turn on the a/c at least 10 minutes before departure.

Once the bus started we were relieved as they turned on the a/c which obviously wasn't working. The driver and conductor kept saying all the initial part of the journey that it will cool now due to the high temperature outside. Once we were in the outskirts of bangalore they said that a/c is not working and at this point they knew we were helpless and couldn't demand a refund and get a different bus. It was like traveling in a boiling vessel. There was just hot air coming from the outlets. All the passengers old and young were suffocated. So i decided to call the ksrtc helpline which out of 5 numbers one worked. I spoke to the guy in depot (Mobile:[protected]. The person from depot called the driver and few minutes later they stopped the bus and pretended to fix the a/c which obviously they were not capable of. I called the depot person and i'm not sure what is the adjustment he has with driver and conductor, he said the technician will fix it when stopped for lunch.

When stopped for lunch i asked the conductor about the technician and his lame response was "sir, it's too far and nobody around the place would know about a/c". Please give him a salute from my side. And when i asked for refund he said please adjust madkoli. Dear sir/ madam, adjust madkoluwa haage idre karnataka sarige bus hath irlilwa???

I am still in transit, going through the extreme torture for 6 hours in the heat. You can only imagine what all the passengers here are going through. My family and me are frequent travels in airawat and i did not expect this from you all. And thanks to the crew members for making my health even worse.

I am very adjustable kind of guy but this negligence or irresponsibility from crew members and taking passengers for granted was most terrible thing.

I am sure the team will take honest action on this matter and won't leave us disappointed like the bus crew members. (And no, i am not exaggerating one bit, every line above is bitter truth)

Regards,
Preetham

Sent from my iphone

My name is hema. I was driving on doddaballapur road, crossed avalahalli. There is a double road work happening so the road is narrowed down. This ksrtc bus with no. KA01 F 1152 hit my two wheeler and ran away. I fell from the bike and shouting. He just ran away. This happened at 1.45 pm today (18 Feb 2017) when I was driving towards vishwa vidyapeet junction.

Pls take action and reply to me.

Bus timing given wrong in online booking, bus reached 1 hour late to bus stop and conductor is telling we can not do anything you to wait, but as per our plan we have to catch flight from next stop, if flight miss who will give flight charge, Bus is from Satelite bua stop Bangalore to Chennai, KA -F- 8306. please take corrective action . bus yime we got 10.15 Dep to arrive chennai at 4.30 morning, conductor is telling 6.30 we will reach again there is a delay

Today(10th Feb 2017) morning at around 10am near nelamangala Bangalore bus number KA 40 F-1107 driver was driving extremely rash on the road. This driver was so careless that he did not even bother to look in his mirror while overtaking to his right. Bus would have completely crushed my car and my family in the car. When I later stopped his bus and asked the driver he says that he was forced to overtake because the truck ahead of him was very slow. I m not against overtaking ...but one has to see in his mirror while he wants to overtake. He also threatened me that he is from my hometown and he will show what he is when he comes to Belgaum.I m very disappointed with this incident and wants higher authority to take some strict action against such careless mannerless useless drivers before they crush and kill innocent people and families.

Dear sir,
Have a good day...

On 09.2.17, we waited to catch the bus @ Kythasandra bus stand to move towards Bangalore, Bus no. KA-17, F1477 from Tumkur came.
In kythasandra stop around 10-12 people are waiting to go towards Bangalore, Driver on Right side went away, in-spite of our stop signal, he is not bother.
Then i took drop to tole gate by two wheeler, i catch the same bus, in the bus around 20-25 passengers only, i asked conductor, why you have not stopper bus @ kythasandra, many passengers are waiting there, he shown finger on driver, driver shows finger on conductor. They are just joking each other to insert me.

We request you to take actions, to stop all buses in kythasandra busstand, This is our humble request.

Thanking You,
Surendra Kumar
[protected]@gmail.com

Today I was traveling to tirupathi in KSRTC sarige bus, nd the bus stopped in Balaji hotel for lunch. And I went to have food in the hotel. The service of the hotel is very bad and the food wat dey gave me was very bad the taste is too bad. And I paid 80 rupees for food, my wife who is pregnant nd she is 6 months, she felt bad of the service nd the food, so please sir I request u to change the hotel, because of this many people are facing a lot of problems... So do this favour for us

I am jayapala prabhu k ([protected])
i am travelled mangalore to bangalore in airavata club class ka 57 f 0269 (mangalore 2nd depot)
Conductor not given water bottle
I complaint about some passager on conductor then conductor and driver shouted on me in vulgar words .
they are irresponsible
I want to suspend for conductor and driver from the department
kindly do the need ful

Dear Sir,
We use to travel frequently from Bangalore to Hassan atleast weekly twice or thrice. KSRTC buses travels in this route are leave buses in some authorized hotels for lunch /breakfast. The shops run by these hotels are charging excess than MRP. If we questions, they don't care and starts arguing. Kindly take necessary action.

This is a complaint against fraudulent and arrogant staff of KSRTC who did duty on 5th Feb 2017 in redbus bearing no ka09F5241 at 5PM from Sighandhur to Shivamogga of bus route Sighandhur to Shivamogga to Myso really.
Myself with my friend got into this bus on
5th Feb 2017 at 5 pm from Sighandhur when driver told he is going to Shivamogga, is express hiding the actual route details as besides this bus there was a private bus going directly to Shivamogga via Sagar which is a shortest route thinking that we may not get into his business if truth is revealed, when after 10 minutes journey conductor asked to pay 282 for 2 tickets (141×2) after giving tickets, we resisted as we spent only 95 INR per ticke(total 190= 95×2 tickets)in the morning to reach from Shivamogga to Sighandhur, reason for huge difference, then revealed that he is going through another route via Hosanagar and pay more.We in fact asked why this was not told earlier, conductor arrogantly answered that he can't tell daily for 200 customers and argued that we should know before, when we told not to cheat the customers in future like this, Driver said harshly and threatened if we speak further he will stop in the middle and make us to step-down in dark while driving neglecting the safety of passengers travelling in the bus.This was a very rude behaviour of the staff-conductor and Driver who spoils the image of KSRTC and other punctual staffs.Though board was express stopped in almost all villages reached Shivamogga at 9.20pm which we were supposed to reach by 8.15pm if had we travelled via Savarkar route.Please concerned officials take necessary action to maintain good image of KSRTC and take disciplinary action against such arrogant staff.pls give feedback to my email Id- [protected]@gmail.com

I was traveling to Chikmagalur from Bangalore on 3rd Feb 2017 in a Rajahamsa Bus (KA 01 F641) and I found a bedbug on my seat and when I tapped the seat, dust from he seat was oozing out. We prefer Rajahamsa with the expectation of more clean seats and comfortablity than regular Sarige Bus. What is the point of charging 1.5X price when you can not provide clean seats and curtains in the bus? And one more thing, usually I find one or more seats damaged in their push back seat system and the whole journey we need to adjust.

Because of bedbugs I couldn't sleep whole journey with the cautiousness of bedbug bites.

Please provide better services to customers when you are charging the extra money for the same.

Dharmasthala to Mangalore : ther is no bus in the morning time for students and workers, the people hear are so irresponsible and careless, there will be no satle bus for around 2 hours and there will be 2 express bus for every 2 hour which is insane . So I am requesting you to provide, or else we will cancel our bus pass and we will start going in private buses . Thank you

Dear sir,

This is manjunatha d and family we are travelling on road at mandya and bangalore road at mandya your ksrtc bus driver rash driving and touch our vehicle he ask why you people acting like that. The driver use bad langauages and hit me on that time I capture photo he take my phone and use bad worlds I am the grand son of prime minister like that, you dont have common sence to take uneducated road rowdies as a employee shame about the ksrtc the bus number is KA 57F 860, may it is ramanagar depo I think please terminate immediately I will take leggal action about that drive I am also government employee grand children, please take care him and put some other village routs my humble request.

Hi, my cousin booked two (male) tickets from Hyderabad to Bangalore today 7:00pm and due to system issue one of the ticket gender got updated as female, kindly correct the gender as male and send us the corrected tickets pls, below the details.

Psngr name: Arun Kumar
Tripcode: 1901HYDBNG
PNR No: H62755765
Jny date: 29-Jan-2017
SeatNo: 19, 20
DepTime: 19.01pm
Correction reqd: sendhil Kumar gender to b changed from female to male

Our ID: Arun.[protected]@yahoo.com
[protected]@gmail.com.

Kindly change and send us updated tickets to our mail ID today before our travel time

On 23rd Jan 2017 i travelled by KA 05 AE 5449 from KIA to my residence at SLV RK Signature Hennur Main Road.
The total fare was Rs 810/- + Rs120/- toll charges. For which he did not take the receipt from the Toll Booth. When I asked him he said he forgot to ask for it.
The driver gave me a cash receipt fro Rs930/- no 2655 dated 23/1/17. He gave me phone no [protected] and his name as Venkatesh.
Please look into the matter.

Hi Team,

I am a regular user of KSRTC service in Bangalore – Ernakulam route. I am receiving the confirmation message from KSRTC soon after booking the ticket. As per the expectation traveler should receive an SMS from KSRTC 30 mins before bus arrival on travelling day with bus number and crew mobile number. But I am not getting that message and hence it is difficult to find which is the bus and causing severe difficulty for me. Please help with this issue and let me know what can I do from my end.

User name: [protected]@gmail.com


Regards,
ARUN A K

FOllowing transactions where payment has been deducted from my bank account but transaction failed and no tickets got booked.

1. Transaction Reference No.:OB23726534
Total Ticket amount.:303 Bangalore to Kukke

2)Transaction Reference No.:OB23726512
Total Ticket amount.:303 Bangalore to Kukke

Please refund the amounts urgently. Regards Ravichandra

I have booked three tickets in AIRWAT class of service for travelling from Kollur to Bangalore for the journey on 12th January 2017 through online vide PNR NO J62485320 Trip code 1959 CDPBNG by paying Rs2232/-, in Kollur bus stand till 10-00 PM, It was regretted the Bus has not come and the crew Mobile No sent to my Mobile No is wrong, and the officials present at Kundapur as well as Mysore division are least bothered to give exact information instead they were speaking like Rowdy persons. We waited in dark night till 10-00 PM with fear in mind. Afterwards we went in search of Lodge in Kollur at 10-30 PM in light and stayed back in the night and we had worst experience from KSRTC a Govt Organization. by paying hige amount asked for the fault of KSRTC.
I request the concerned to enquire in to the said incedent and take Disciplinary action on the concerned immediately and inform by mail id [protected]@gmail.com.
iam also taking up this incident with MEDIA with records iam having.
I hope KSRTC will react immediately
Thanks
GOPAL KRISHNA
M [protected]

Dear Sir,
My wife and 4 children are traveling from Vijayapur to Nesargi on 27/10/2015 at 3.30 p.m by BHALKI-BELAGAVI bus (ticket No.209302) . I requsted to driver and condutor to drop at NESARGI bus stand. But they drop before 10km Nesragi at Halki cross at 8.30 p.m.
Then they travelled by bus from Halki cross to Neasargi at 9.00 p.m (ticket no. 173455)
For this I submitted complaints to the concerned authoriy but still there is no response.
So please take necessary action on condutor and driver for fault duty.
Thanking you

Respected sir I am new to Bangalore and I want to go out. So I came to Richmond bus station and I am asking the the person in ticket counter section, where bus number 13 comes. Mr. Raja is one person not gave rude reply stating " I know only telengu, kannada and Hindi, he started shouting and staring at me because I spoke in English. I am attaching the photo of him.

From
V Shiva
No 262
Peddpaali Main Road
Near Govt School Oorgaumpet
KGF-563121

Dear Sir/Madam
Sub: Complain About Rude and Irresponsible Behavior Of Driver and Conductor
Let Me Draw Your Kind Attention towards Indecent Behavior of Bus Driver and conductor
I was travelling with my family In the bike Place: Dasarahosahalli (Construction of bridge work was going on)Near Petrol Bunk Dated:[protected] Around Timing:12:25 KSRTC Bus Reg No:KA 07 F 1391 Was Going To Bangrapet to KGF the traffic was about to Jam there was a enough space to move my bike but I noticed the road was not Over crowded I Requested the bus Driver To Move Forward that the driver negelated me And the Driver Don’t Name Bage Also.
I waited more than 10min bus to move, again I requested the Driver to move the Bus Driver and Conductor both got angry on me and started to bused in bad filthy language in the public road I felt ashamed towards they behavior in the road then I was getting frostated and I ignored them.
Being a Government servant they should have humanity & Respect towards a common people.
Please u hearing my complaint take disciplinary action sir