Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

On 23rd Jan 2017 i travelled by KA 05 AE 5449 from KIA to my residence at SLV RK Signature Hennur Main Road.
The total fare was Rs 810/- + Rs120/- toll charges. For which he did not take the receipt from the Toll Booth. When I asked him he said he forgot to ask for it.
The driver gave me a cash receipt fro Rs930/- no 2655 dated 23/1/17. He gave me phone no [protected] and his name as Venkatesh.
Please look into the matter.

Hi Team,

I am a regular user of KSRTC service in Bangalore – Ernakulam route. I am receiving the confirmation message from KSRTC soon after booking the ticket. As per the expectation traveler should receive an SMS from KSRTC 30 mins before bus arrival on travelling day with bus number and crew mobile number. But I am not getting that message and hence it is difficult to find which is the bus and causing severe difficulty for me. Please help with this issue and let me know what can I do from my end.

User name: [protected]@gmail.com


Regards,
ARUN A K

FOllowing transactions where payment has been deducted from my bank account but transaction failed and no tickets got booked.

1. Transaction Reference No.:OB23726534
Total Ticket amount.:303 Bangalore to Kukke

2)Transaction Reference No.:OB23726512
Total Ticket amount.:303 Bangalore to Kukke

Please refund the amounts urgently. Regards Ravichandra

I have booked three tickets in AIRWAT class of service for travelling from Kollur to Bangalore for the journey on 12th January 2017 through online vide PNR NO J62485320 Trip code 1959 CDPBNG by paying Rs2232/-, in Kollur bus stand till 10-00 PM, It was regretted the Bus has not come and the crew Mobile No sent to my Mobile No is wrong, and the officials present at Kundapur as well as Mysore division are least bothered to give exact information instead they were speaking like Rowdy persons. We waited in dark night till 10-00 PM with fear in mind. Afterwards we went in search of Lodge in Kollur at 10-30 PM in light and stayed back in the night and we had worst experience from KSRTC a Govt Organization. by paying hige amount asked for the fault of KSRTC.
I request the concerned to enquire in to the said incedent and take Disciplinary action on the concerned immediately and inform by mail id [protected]@gmail.com.
iam also taking up this incident with MEDIA with records iam having.
I hope KSRTC will react immediately
Thanks
GOPAL KRISHNA
M [protected]

Dear Sir,
My wife and 4 children are traveling from Vijayapur to Nesargi on 27/10/2015 at 3.30 p.m by BHALKI-BELAGAVI bus (ticket No.209302) . I requsted to driver and condutor to drop at NESARGI bus stand. But they drop before 10km Nesragi at Halki cross at 8.30 p.m.
Then they travelled by bus from Halki cross to Neasargi at 9.00 p.m (ticket no. 173455)
For this I submitted complaints to the concerned authoriy but still there is no response.
So please take necessary action on condutor and driver for fault duty.
Thanking you

Respected sir I am new to Bangalore and I want to go out. So I came to Richmond bus station and I am asking the the person in ticket counter section, where bus number 13 comes. Mr. Raja is one person not gave rude reply stating " I know only telengu, kannada and Hindi, he started shouting and staring at me because I spoke in English. I am attaching the photo of him.

From
V Shiva
No 262
Peddpaali Main Road
Near Govt School Oorgaumpet
KGF-563121

Dear Sir/Madam
Sub: Complain About Rude and Irresponsible Behavior Of Driver and Conductor
Let Me Draw Your Kind Attention towards Indecent Behavior of Bus Driver and conductor
I was travelling with my family In the bike Place: Dasarahosahalli (Construction of bridge work was going on)Near Petrol Bunk Dated:[protected] Around Timing:12:25 KSRTC Bus Reg No:KA 07 F 1391 Was Going To Bangrapet to KGF the traffic was about to Jam there was a enough space to move my bike but I noticed the road was not Over crowded I Requested the bus Driver To Move Forward that the driver negelated me And the Driver Don’t Name Bage Also.
I waited more than 10min bus to move, again I requested the Driver to move the Bus Driver and Conductor both got angry on me and started to bused in bad filthy language in the public road I felt ashamed towards they behavior in the road then I was getting frostated and I ignored them.
Being a Government servant they should have humanity & Respect towards a common people.
Please u hearing my complaint take disciplinary action sir

I had booked 4 seats in a row in one of the club class semi sleeper ksrtc bus...the seats were worst with no push back and footrest ...mobile charging point was worn out... When the conductor was questioned his response was "yes the last row in any of the semi sleeper doesn't have push back, he can't help in this issue. Kindly raise a complaint regarding the same". Even though this issue is known, ksrtc is neither bothered to solve the issue or haven't reduced the bus fair for lack in facility...

Hi,
I have worst experience from ksrtc. That too 2 times. I have booked single ladies ticket and twice also male seat was allocated beside me.. for two times also I had to argue with conductor for ladies seat.. is this the security given to ladies passenger? Wht s government dng.. we think govt transport ll b safe but this is the worst. Please take this to consideration and do the needful or else u will loose your passengers.. this will be the last time I m traveling in ksrtc.. Government pls wake up and protect the ladies travel alone..

On 16/11/206, I booked a ticket from Mantralayam To Bangalore, for a journey on 29/11/206, through my Corporation Bank Internet account no. [protected]. My account was debited under reference No, CH[protected], FFOR Rs 1602, but Idid not get the ticket to my E mail. I request the reffund, as I have not received the ticket, nor I travelled in the Bus on 29/11/2016.

Sir as i was travelling from kengeri to ramanagar in bus KA-09 F-4855
EVENING 6PM dt:8/12/16 after completing my official work, i found that i had no change for 2000 rs after boarding the bus, so i spoke to my husband he told me that no issue i will come and pay near the bus stop, luckily he was at home that day.
when i gave 2k note to conductor no change, if you cant tender change "sit at home " it means by seeing a single women that to muslim lady in burkha he told me and to get down if not, i was so helpless i had only cards and 2k note, he took 2k note and gave ticket after conversation.
in the bus stop my hubby came and paid the change and then he snatched the ticket from me and tore the ticket and paid the amount 2k.
my question is if i have no change this is the way to treat public... i dont have ticket also.
but my husband had called to ksrtc customer care that time he denied to speak to him we lodged a complaint no: 11155 but no reply...
kindly help me and take action against conductor other wise i will take the matter forward

Dear sir/madam
I have been traveling daily from kollegal to chamarajanagar.. But to my surprise there is no regular service from kollegal to chamarajanagar (Starting from kollegal).. Many daily commuters mainly office going women passengers have been put to hardship & wen many times same has brought to the tc @ kollegal he either puts fingers @ chamarajanagar depot manager or escapes giving answer as bangalore scheduled bus is expected or delayed... Why can't ksrtc introduces sufficient no of services from kollegal itself especially after 6.30 pm to 8 pm.. So on behalf of hundreds of daily commuters i request the concerned to look into it and do the needful.
Thanks & regards
Muniswamy
[protected]

We travelled by KSRTC sleeper bus on 24.11.16 from Bangalore to Hospete leaving Bangalore by 11.15 PM. To our
surprise we found the bus of vintage type to be condemned and sent for scrap trading and there were only 5 passengers including
4 o[censored]s.
The bus broke down due to break failure
on the early morning hours near Koodlige
and we were stranded for more than two hours . We hired a goods tempo and travelled along with bus crew to Koodlige

and took a bus to Hospete. We incurred Rs500 for this and had to cancel our return
Ticket from Hospete to Bangalore booked online for 27 th Nov night as on enquiry we were informed that the same decrepit bus
will ply. We incurred Rs800 as cancellation charges for 4 o[censored]s. I strngly appeal for the refund of cancellation charges and additional cost of Rs500 incurred by me

SUMATHI BASKARAN BANGALORE
ADD MOB NO : [protected]

ದಿ/26/11/2016 ರಂದು ನನ್ನ ಅತ್ತೆ, ಅವರ ಸೊಸೆ, ಮೊಮ್ಮಗಳು, ಹಾಗೂ ಅವರ ತಮ್ಮ ಹೊಸದುರ್ಗ (ಬಸ್ ನಂ:KA06-F0638 TIPTUR Depo) ದಿಂದ ಬೆಂಗಳೂರಿಗೆ ಹೊರಟು, ಕೆಂಪೆಗೌಡ ಬಸ್ನಿಲ್ದಾಣಕ್ಕೆ ಟಿಕೆಟ್(T No:02102&021043) ಪಡೆದು, ತಮ್ಮನ್ನು ಪೀಣ್ಯ SRS...

The most horrible volvo multi axle bus. I could not sleep the whole night as it was very noisy, which disturbed my sleep. After arriving at Tirupati, we were alloted a single room and that was for 3 o[censored]s. The guide asked us to get ready by 4:15 AM. we were late by three minutes I. e. 4:18AM. the driver, travel guide and the conductor left us at the accommodation site and proceeded to. We had to catch a taxi by paying 900 rupees and reach the destination.

Channagiri - Bangalore - 3:20 PM
User ID - manju.[protected]@gmail.com

This is my 5th or 6th time traveling in this schedule. Every time I see this bus reaches the spot at least 30 mins late. There is no proper shelter at this point to wait for even, people will be waiting for the bus in the hot sun. The Even bus won't stop for more time at this point to come back from a shelter. Sincerely requesting to change the time or make it on the right schedule.

Thank you,
Manjunath N G

I and my wife travelled from madikeri to bangalore by express bus leaving madikeri at 21:30 pm (via virajpet). vehicle number was kao 09 f4453. both o[censored]s are senior citizens and i showed our voter id cards. the conductor refused to accept this though ksrtc website clearly admit ts this. after argument i produced my ksrtc id which was accepted. however my wife had no other proof so i had to pay rs 258 for her instead of rs 194.
I demand that the excess fare collected by ksrtc in violation of its own circulars be refunded to me immediately.

I have all the required proofs if required by appropriate authority

Dear sir/madam

due to note change of 500 and 1000 rupees central govt has ordered not to collect toll fees at toll plazas.
ksrtc bus service is collecting toll fare in the bus charge. but they are not paying toll fees. they should remove toll fee from the bus tickets but that is not done please do needfull to remove toll charges from bus ticket charges in ksrtc

Date of incident[protected].
Bus number - KA 07 F 1668.

Yesterday i reached tinfactory at 10pm and waited for almost 45min, then i got the bus and i get inside the bus without asking whether it will got to my village narasapura because the board headed by bus is 'Bangalore-kolar' without even mentioning non-stop. After hoskote conductor enquired where you want to go and i said narasapura. He said this is thirupathi bus and it will not go.

I had a argument with him for sometime regarding the board he is displaying & why you don't go. I asked him to provide trip sheet also.

But despite all my efforts, he said he can't provide trip sheet and said sorry about wrong board displaying and made me get down in middle of highway near some village & he said other buses are coming and they will stop.

I waited in highway and buses are passing in 60-70 speed atleast. I waited for around 45min there and i got scared also. since no other person is waiting for the bus.
Finally some auto guy helped me to drop at home at took 200rs.

This should not happen to any other person what if i was robbed there in highway as i am the only person waiting there. All the KSRTC buses from kolar deppo should give stop to my village narasapura. But these conductors change the board so that they get some more collection for thirupathi route. Most of the conductors and drivers are doing this and placing us into trouble. Please take a action on them so that other conductors will work prominently

I used to travel always in ksrtc to my native, I Was travelling on Oct 28 for deepavali holidays. My bus was at 9.35 pm. usually I get a message when the bus arrives.But on that day i didn't get any messages till 10 pm.I asked kstrc employees available in platform for arrival of my bus at platform but they told due to traffic all the buses get blocked and will be delayed.At 10.03 pm i got message from ksrtc about my journey and i searched for the bus and called the conductor number mentioned in the message.But conductor was very rude and he told me that we waited till 9.45 pm and left from mejestic and bus is on the way near navarang theater .If you want come by any alternative since we cannot wait for you.Usually we will get calls from conductor if passengers are not come on time.But in this case conductor never bothered to call me when bus leaves from mejestic. Then i took auto from mejestic and chased the bus till Gurugunte palya signal and paid 500 rs for auto and bus was moving and conductor was very rude.

Once i get the bus i had an argument with conductor and he was very rude and not accepted his fault and he told me that we will not call anybody if they are not available when bus arrives .This is the first instance happened to me in Ksrtc.

I request you to refund my auto fair Rs.500 at the earliest.

PNR no-J61114885
BUS NO-4861
DRIVER MOBILE NO-[protected]
TRIP CODE-21:35