Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Puttur depot fails to run Ksrtc buses from puttur to shishila 7 am route. Causes A lots of hardship to daily pass Holder primary school children. Today 23/09/2016 also there is NO morning bus. As nearly 50 students missed their classes... please do set right the system...sent by Dhanush. School pupil leader gups. Shishila post shishila...phone..[protected]..

Dated 22/09/2016 around morning 11am ksrtc bus num KA 42 F 628 near electronic city toll, the bus was in the toll lane, my car was behind the bus... the bus driver suddenly took reverse in order to change the lane.. he came back and hit my car, i was continously horning, but he kept on coming back and hit my car badly.. upon getting down and scolding him the bus conductor came to hit me.. very worse behaviour of the conductor.. he spoke all sorts of bad words on a girl... i am requesting you to take serious action against him..

Sir i have booked ticket from bangalore to hospet journey on 16.09.2016. Ticket booked on 14.09.2016. Ticket amount rs.610/- including charges. Ob no.21768537. Amount debited to my credit card rs.610/- but seat not booked. Due to internet problem. So kindly refund the reservation amount of rs.610/- my credit card. My mobile no [protected] email id suresh. [protected]@sbm.co.in
From suresh. G. Konkanagaon. Kindly do the need full at the earliest.

Hi, yesterday I booked an online reservation from Hyderabad to gulbarga. I called the driver he said he will at bhel at 8:30 pm and came at 9:20. I remain silent but the way he was stopping in every single small village and taking up the pesengers and dropping them on anywhere where they wants maked me much unhappy..I said them boss its an luxury bus how can u stop everywhere like red bus...he didn't listened anything..and continued this...unprofessional behavior..finally instead of 1 AM he touched gulbarga at 2:10 AM...please take some immediate action.
these are the details of my ticket.
PNR :H60689554, Journey Date :12-Sep-2016 19:32, Trip Code :1932HYDGLB, Bus Number :f1799, Depot :KALABURAGI 1, Crew Mobile No:[protected]

Hello sir,
We have booked our ticket from babgalore to madikeri. Details are as follows,

* KSRTC m-Ticket * from: BENGALURU to: MERCARA MADIKERI PsngrName: PRAJWAL TripCode: 1205BNGMRC PNR No.: J60627548 JnyDate: 10-Sep-2016 DepTime: 12:05 SeatNo.: 13, 14, 19, 20 Class: AIRAVAT CLUB CLASS BoardingPt: MYSORE ROAD SATELLITE BS [protected] Pltform: Txn Password: 5123 . Total price: 1820.

We have been costed 480rs per ticket for airavat club class. Suddenly in the time of journey they provided normal ksrtc bus which price costed around Rs. 300.

One o[censored]s having medical emergency and not able sit in the normal bus, for this reason we have spent our money for trusted ksrtc service.

We were with ur service from last 15years. But this is the first time we faced extremely worst experience.

Please help us to refund the rest of the money.

Thanks
Your customer

I asked the lady in the counter to give me a airavat ticket from Bangalore to Mysore and asked me to get into the bus standing in the front . Ticket price 230 taken on 10/09/2016
I got into the bus and conductor asked me take a fresh ticket and said my previous ticket was total waste as it was for different bus. I took second ticket worth rs.290

I had to buy from my pocket because of the mistake of the counter lady.

I need refund of my first ticket

I am a student in dharawad district, Karnataka state. I have taken KSRTC bus pass in July 2016. And I changed my home on September 2016. Now I want to change my bus pass route( that is, from current home to my college)...
That's why, i gone 3 times to dharawad depot to change route...1st two times the supervisor was not there and I asked about supervisor to manager and other people but they didn't responded well...3rd day I got supervisor...

Hi,

I booked an online ksrtc sarige bus ticket to travel
From coimbatore to bangalore
Journey date & time: 05 sep'16 @ 21:35
Tripcode: 2135cbtbng
Pnr: j60454910
Bus no: 9104

We boarded the bus, but as soon as we travelled for 5kms, bus had some problem and it was stopped and not operated.

No alternate bus was arranged.
So many people (Including women and kids) were there.

We were asked to find alternate arrangements by ourselves and the driver / conductor informed that ticket bookings made online will be refunded to bank account.

I request the concerned authorities to take necessary steps to refund the booked amount for all the on-boarded passengers.

Also, some mode of alternate arrangements has to be done since it was a long weekend, almost every buses were full and we (Including women and kids) find very hard time in reaching our destinations at very late time with sleepness and tired.

Thank you

I was driving back from mysore to bangalore in my car. Stopped at signal in mandiya near bus stop and bus driver was crossing my car by damging it. Even after my horn he didnt stop the bus and conductor was lauging seeing our struggle. I immediately took left after crossing signal and bus left without even stopping. I want you to take action on such driver as if he has done bymistake we cant do anything but even after watching my struggle he was repeating same

Dear sir today i will going journey in ka13f2021 from mysore to chikkmagalor i will sitting in this bus 12 05 pm i will ask this conductor he tell bus will leave in 10 minutes he is tickets issued timeing is 12.30 again i will asked he is telling this bus timeing is 1. O clock. I will ask him why are you doing legthis plz tell me the proper time. He is telling what u are doing go and do cumplaint i don't care i will tell this rout tc he is telling i don't go tell to ksrtc office. I don't no what is this hell are. And this conductor and driver is shouting in bad words and treat this customer like a good shek dear sir plz take this cumplaint and take action to this problem. Thanks

Number : T60320056 Date of Journey : 03-Sep-2016
Trip Code : 2205HYDHBL Class of Service : AIRAVAT GOLD CLASS
Seat No(s) : 16 Service Start Place : HYDERABAD
Passenger Start Place : HYDERABAD Service End Place : HUBBALLI
Boarding Point : HYDERABAD MGBS Departure Time : 03-Sep-2016 22:05
Platform No : 32
Passenger End Place : HUBBALLI
Alighting Point : HUBBALLI NEW BUS STAND
No. of Seats : 1 ( Adults: 1 Children: 0 )
Passenger Information
Name Age Adult/Child Gender
SURAJ GUDIGAR 23 ADULT Male
Total Fare Deatails :
Basic Fare : 801.0
Reservation Fee : 10.0
Concession Fee : 0.0
Service Tax : 50.0
Levies : 12.0
Total Fare : 895.0 (incl. of Reservation Fee: 10.0, Payment Gateway Charges: 22.0)
Enroute Refrehment Stops :
Txn Password: 4833

On 03/09/16, i planned to go to tirupati along with my friends.
Some of my friends booked ticket online for ksrtc rajahamsa bus no.684 (Spcl bus), trip code 2236bngtpt. The online price when they booked was rs.480 only.

Rest o[censored]s went directly to take tickets from conductor himself. Though online price is 480, he asked us to pay rs.580 per ticket. When we refused to pay commission and argued about price, he refused to give us tickets and asked us not to board the bus. He is asking for 100 rupees commission per head and behaved very rudely with us including girls.
He used abusive language and pushed us out of the bus.

Because of him, our trip got spoilt. All the arrangements which we made went in vein. We did not have any other buses to go to thirupathi.
We had a very bad experience with ksrtc.

Hope higher authorities will respond to this and take severe action against the conductor so that he wont trouble anyone else in future.

None of the buses from Bangalore to shimogga will come to Bmtc ttmc bus terminal yeshawanthpur.but we have this pickup point in online booking.

I booked a ticket with this pickup point. I reached bus terminal and called conductor to ask platform no. He asked me to come near yeshwanthpur metro station. Why ksrtc is providing Bmtc ttmc bus terminal Yeshwanthpur as pickup point. It is causing incovinience to passengers.

Hi,
This is Siddalingesh Kori B with pnr: T60534715 travelling in bangalore - gadag AC carona sleeper( KA 26 F 945 ).

There are too many bed bugs in the bus all over bed, curtains etc. When all the passengers complained to conductor and asked him to call his higher authority for arranging new bus or refunding, the authorities by name Nadgoudar and Muzamdar didn't respond properly and kept theie phones switched off.

Do people pay 850 rs to get their blood drink by bed bugs and wish to take them home also??? What is the govt doing when it is taking extra money while reservation for maintenance???

Very much disappointed.
This is the request from all passengers to address this issue ASAP.

Thanks
Siddalingesh

Now we are travelling to Kurnool and here in the bus conductor charging more than the cost of the ticket fare, if we ask for the remaining change he simply saying that the extra money is for toll gate. He is not giving the remaining due.it's happening not only with me.he collects the from every one. Then u can think how much he is cheating he collected 370 for Kurnool actual fare is 356

Especially on[protected],[protected],[protected],[protected] during 06:45AM to 08:15AM the frequency of the busses is less.

...
Frequency of number of busses from Doddaballapur to Bengaluru is LESS during peak hours i.e., morning & evening.

If so, the fitness is not in good condition for the available busses, which breakdowns on-the-way... that too on the busy route of the city...KIAL route.

Eventhough, many busses will be dailing giving their services from Gworibidanur to Bengaluru, but they never passes through and stops at the DODDABALLAPUR BUS STAND in the town... which in return leading indirect loss to the KSRTC by plying the busses with vacant seats & direct loss to the commuters of DODDABALLAPUR town(especially to the Office goers).

Being DODDABALLAPUR TOWN is one of the sub-urban town near to the Bengaluru City and whose 'Headquarters' itself is BENGALURU City. Hence, many of the passengers from Doddaballapur are Officials, Business persons, students, etc., who needs to commute for gaining the better service matters like Office, business, studies, etc., in the land of BENGALURU CITY from dawn to dusk. Hence, need of travel raises during morning and evening.

Kingly look into the service metter of KSRTC in the interest of the public of the state/country.

Frequency of number of busses from Doddaballapur to Bengaluru are less at peak hours...i.e., morning & evening.

If so available busses fitness is not in good condition, which breakdowns on the way.. that too in the busy route of the city.. KIAL route

Eventhough, many busses will be daily giving their services from Gouribidanur to Bengaluru, but never passes through DODDABALLAPUR BUS STAND... which in turns leading indirect loss to KSRTC by vacant busses & direct loss to the commuters of DODDABALLAPUR Town...

Many of the passengers from Doddaballapur town are Officials, Business persons, students, etc..

Kindly look into the service matter of KSRTC to the public of the State.

Hi team,

I booked ticket for 15th aug night 12:15am from shimoga to bangalore (Rajahamsa bhatkala deport), when ireached shimoga bus stand to pick up point. I called crew person that time, he told your booking is cancelled due to ksrtc server problem and he told whoever booked on that day to tht time bus, all the person booking has been cancelled. Then he told to contact the ksrtc for reimbursement money, please refund my money as soon as possible.

Booking details andcrew person details and bus number are attached below.

A/c no: [protected]
Ifsc:sbin00066866

Thanks,

Dasharathraj
[protected]

With pnr j60391534 travelled from bengalur to nellore on dt.[protected]. Bus came to boarding point kr puram by 10:35 pm against 10.10 pm messaged. However, the crew stopped at some hotel adjacent the highway at 11.03 pm for their dinner and again moved on by 11.28 pm. Unfortunately, by 12.33 am (Ie.0.33 am of 31.08.2016) i had to discharge my urine, as i being a severe diabetic patient and requested driver. The way in which he responded for the request was non-courteous and the same thing repeated in tirupathi bus-station also, where he did not place the bus in the point enabling the passengers to go to urinals. Only when he got the pressure to pass his urination, he stopped outside tirupathi that too for his sake, we, the passengers had to. The arrogant behaviour of the driver is intolerable for passengers who prefer to travel in airavat class by spending higher ticket cost. By not placing in point at tirupathi, ksrtc was also forced to reach nellore with only 6 passengers. Ensure' advise of courteous attitude to drivers' towards passengers, who expect minimum courtesy. Avoid arrogant drivers to club class vehicles.

I am writing this mail with lot of grievance for my journey twice with the same bus and bus conductor.

Instance 1:
Trip code – 2159hblrch
Pnr no. : h60214415
Journey date: 20-aug-2016
Dep time: 23:09
Seat no. : 20
Class: ac sleeper
Bus number: ka-36 f-759

With above trip i had booked ac sleeper online but the bus turned out to be non-ac sleeper and also on mticket 23hrs was departure time however the bus came at 12hrs an hour late at night.

When enquired with the bus conductor he rudely answered the bus was intended to be non-ac sleeper and timings at 12 o clock and not at 11 pm even after showing the mticket. Waiting at late night ksrtc is responsible for the wrong information and fortunately no wrong instance occurred.

Instance 2:
Trip code – 2202rchhbl
Pnr no. : h60214481
Journey date: 23-aug-2016
Dep time: 22:02
Seat no. : 3
Class: ac sleeper
Bus number: ka-36 f-759

With the above trip again it turned out to be non-ac sleeper, i had a confirmation mticket but the surprisingly bus conductor said no ticket was booked by me and refused to enter the bus even after the confirmation message (No cancellation message received), i tried to reach out raichur transport manager he refused to comment/take responsibility and routed me to contact helpline but helpline was not available and told rudely told were u have booked there only you go and ask can i go to internet and ask they do even have sense to talk?. I had to buy new ticket and no refund is done till now.

With all the above lot of system issues and more importantly i was harassed by bus conductor who spoke to me with such vulgarity with open public which is not at all acceptable from a public service company (Ksrtc).

I am highly disappointed, frustrated and need an explanation within 3 days and strict action needs to be taken against the ksrtc bus conductor who doesn’t have any respect for others and himself as being the govt. Servant else i would have no option but to go to media.