Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Sir,
I took online ticket on[protected] in ksrtc deluxue rajahamsa from Kottayam to Mysore. the deluxe bus got breakdown one day before the journey and they replaced that with an ordinary bus. They didn't ionform this and last moment I didnt get another ticket also. I went to kerala for my back pain treatment and i had to report at my company on monday morning, ie,[protected].
because of the travel in ordinary bus my backpain increased and i couldnt report for my job also. they made us wait for half an hour at gundelpettu and changed bus. the changed bus got breakdown after sometime and we had to wait for long time in the road and we reached mysore by standing in ordinary bus. insted of providing a low class bus, they didnt even give the amount back to us. Please take necessary action for the inconvenience and loss because of this journey
PNR NO:J58172988

I am T. L. HIMESH KUMAR took a tickets for Tumkur in bus No;KA06F0952.today 11/06/16 17:43:34and tickets no;751651.After I requested to give stop at the HMT STOP. HE argued that the stop is denied. And gave me in middle. I walked from the same. Please let me know and activities of Conductor's behavior. Take action to the right . I requested him to get stop at right HMT STOP, but he didn't. So please let the buses to get stop in HMT .
PLEASE TAKE ACTION ON CONDUCTOR'S BEHAVIOR. OR, SHALL I FORWARD AL THIS TO MEDIA.

I am travelling from bangalore to tiruvannamalai on ksrtc bus no ka 40 f 1169. I gave rs.500 for bangalore to tiruvannamalai ticket which is 150, conductor said will give ticket as soon as he got change. Later i asked him he told me to wait. Again i asked after 10 mins, he asked money for ticket. I told him i gave. Since i don't know kannada, i was not able to communicate to him.
As soon as i asked again, he raised his hands to me. He was scolding me and with help of one translator, we checked the sum of tickets he given and money he had, finally we found that difference is 500 extra. I don't know more about conductor no and all. His experience is 30 years

I have booked my return ticket online on 5th june for my travel on 6th june from iritti to bangalore. Details of the ticket is as below.

Passenger name : mithun george
Trip code : 2031cnrbng
Pnr no : j58148421
Journey date : 06/06/2016
Departure time : 22:05
Seat - 13 & 14
Class : airavat
Boarding point : iritti bus stand

I have waited in the stop from 9pm till 12:40 pm, my bus was supposed to reach the pick-up point @ 10.05 pm. There were 3 airavat buses passed by, i have checked with all 3 conductors with the ticket copy and id card but they told me that this is not the bus, i have to wait for another bus which comes from payyannur. But even after waiting for almost 4 hours with family, no other bus came. I tried contacting ksrtc customer service but was unsuccessful. Finally i could get some one on [protected]. I understood from him that the trip which i have booked was cancelled and my ticket was moved to a different bus. But there were no message sent to my mobile due to server issue at ksrtc (This was told by the ksrtc customer service representative). Finally me and the gentleman from ksrtc customer care have contacted all 3 conductors (Of airavat bus) and understood that they have not received revised list of people who are travelling in their bus. This is the reason why they have not allowed me to get in. It was such a terrific day for me and my family as we were sitting in the town at midnight without any help. Finally with god's grace i could get another private bus at 12:45 am and i had to pay a much higher ticket charge (As they knew we did not have any option) and sit in the driver cabin for next 300 km's (8 hours). I request your support to get the compensation from ksrtc including the ticket fair and additional charge which i had paid to the private bus. Please support.

I have booked a ticket.
While traveling from villupuram to Bangalore in KSRTC bus.
The conductor fully drunken nd removed his shirt in Bus while traveling.

This is a worst experience for me.

bus departs frm villupuram: 10:40 pm 2/6/16
Bus No: KA42 F1761
Conductor mobileNo: [protected]

If this is the case

then in future, all passengers will be drunk
Kindly take action on it.

Sir, I am adam basha from bellary i am seeing from last 10 years our KSRTC Bellary Depo having very old Buses compare to other Depo. Our Buses are not having clean, dusty, old, without glasses, seats, etc.. I am travelling daily Bellary to Hospet, gangavathi and Hubli aswell bcz i am the sales man to take care all these cities. If i travel thru Hubli Depo, Gadag Depo and Karwar buses i feel happy and there buses having new one. But our buses old even Luxury Buses also. Once i travel to Bangalore thru Rajahamsa Bellary Depo's Bus 10.30pm with reserved it was leaking water. I asked conductor he told me in rainy season what to do we got these buses only there is no option.

Pls look into this request/ suggestion and provide us new buses for city as well as villages also.

I have booked a ticket for 3 passengers with KSRTC in Mysuru on 01-June-2016. Its a Non Ac sleeper bus with each ticket fare as 715. Total amount should be 2175 which includes Journey fare and Res. Fee, but Total Amount(Rounded Off) to 2180.00. This is cheating from KSRTC to round off 5 rs after ticket booking. There shouldnt be rounding off of amount. Kindly address this concern.

I have booked a ticket with PNR NO; J58072976 from kurnool to Bangalore. The date of journey is 05.06.2016. Due to domestic reasons I have tried to cancel the ticket but failed. some times it's coming as credentials not same/invalid PNR NO.

plz advise me how to cancel my ticket.

It is cumbersome to cancel the ticket in ksrtc. I have scan copies of messsages i have received.

Sir, i have booked ticket from bellary to vijayawada(non ac sleeper) with pnr number H58025756 on 30/05/2016, the bus reporting time is 5:30pm, but bus was reported at 8:30pm, again bus troubles at vinukonda, finally we reached at 11:30am next day, actually bus arrival timing is 5:30pm and destination time is 4:45 am. This much late service bus causes so much discomfort to my journey. If we ask anything to driver or conducter they simply says give complaint, depo was giving worst buses what can we do. So please take this issue to higher authorities and resolve inconvenience to passengers.


Thank you sir

Dear sir,

To day morning i get bus hood to agrahara gate, then issued the ticket lady conductor, that time she is speech loudly (Kanda word ohie, avan) used ir respective word, her behavior is worst.

I said, your are government staff speech respective bus her said (Nave yellam ighai mathadhu yaenu)

So, i getting before stop, that is also the lady conductor (Ovanu nodi)

Please this is issue consider

Date : 31/may/2016
Bus no: ka01/fa 790
Bus: ksrtc
Route no;:304

Receipt no24
Tno.36
Time;9.37am
Stop: hoodi to agrahara gate
Total rs: 5

Dear sir/madam
I had travelled from Udupi to Bellary on 29/05/2016 at 8:40PM boarded at Santhekatte and kept my one bag in the deck of the bus but the careless crew did not lock the deck, when the bus was moving in the ghats and took a deep turn then the bag fell down and I lost it. My bag had valuables worth Rs. 4850 Not only myself but also my fellow passengers also lost their bags which had many valuable items including their original documents such as marks card etc. Totally four bags were lost.So I kindly request you to reimburse the cost of the items contained in the bag worth Rs.4850.The items are 2 ladies dress materials, one set of bedsheet, etc, rice 10 kg bag, jack fruit, vegetables etc.

In this regard police complaint submitted at malur (Thirthalli tq) to police authority Mr.Devaraj (Cell no:[protected]) has received the complaint. Crew details are John Pinto, driver (Cell no: [protected]) and Vasanth, conductor ( badge number 1039, cell number [protected]). Bus number KA 19 F 2907.

Complainant:
K V Kamath,
Senior Manager,
Vigilance Cell,
Pragathi Krishna Gramin Bank,
Head Office, Gandhinagar,
Bellary 583103.
My contact number: [protected]

Dear sir,
I have booked a online ticket in the website of ksrtc for journey from hyderabad to bangalore on 06th may 2016, for two people my family vide ticket no. J57532080 dated 06/05/2016 and i had booked one more ticket for myself. During boarding, the bus conductor did not allow my family citing that they were not carrying govt photo id, whereas they had photo id of a school. He forced to buy two manual tickets instead and hence we had to pay twice for the same journey.

I request you to refund my money for the online tickets no. J57532080, seat no.43, 44. Date of journey 06/05/2016 from hyderabad to bangalore.

The conductor was also highly abusive and threatening, he even alighted my family. I some how brought cash from a nearby atm after searching, as many atms were out of cash within the departure to pay for the manual tickets. The ksrtc staff and their officers were very rude and disrespectful of the customers. This incident has left me in great distress. Also i have emailed their company website at email id:[protected]@ksrtc.Org, they are simply mailing that they will investigate, but now there is no response.

Scan copy of the manual tickets issued is attached herewith.

Please kindly help me on this issue for refund of my hard-earned money.

Regards,
Srikanth
Ksrtc online
Transaction reference
No.:ob19952319

Dear KSRTC team,

I am very sad to let you know that the bus in which i and my father who is a senior citizen traveled, driver and conductor were very rude. They stopped at a place for break and were shouting at the passengers to come back soon. Also they never drooped us to Majestic Bus stand, en-route the dropped since Police had blocked the way., however at 4:30 Am there were no Autos for us to reach Majestic, finally after waiting for 15 minutes we got an Auto, by the time we reached Majestic the same bus in which we had traveled was waiting at Majestic. This is very unfortunate that you guys dont educate your driver and conductors to behalf properly with passengers. They treat you like they are doing a favour to the passengers. I request you to take proper action against the bus driver and conductor. Awaiting for your positive reply .

BUS details.

KSRTC Club Class

Journey from Coimbatore to Bengaluru
KA F-310.
DATE 25/05/2016.

TRIP CODE
2228CBTBNG
PNR J57918424
BUS Time: 22:28.

Today morning I was travelling from electrnics city to bommasandra and for small thing conductor abused me and push me to get down from the bus because I was speaking in Hindi he abused me badly and hit me Bus number-KA 01-FA-1232 . And this is not first time it happens every now and then we complain in depo but nobody care about it what should we do strong steps should be taken against this and I want that conductor to be through out of the organization as these people spoiling the brand ..

Hi,

I travelled from tiruvannamalai to bangalore in karnataka sarige (Bus reg no. Ka 1119) on 22 may 2016 (Starting at tiruvannamalai at 11 am).

After half journey, conductor started to drive the bus. He (Conductor) drove rashly and was always talking to a passenger in the front seat while driving carelessly.

Believe it or not, the conductor gave back the control to the driver even without stopping the bus (The conductor just hopped out of the driving seat and the driver took the driver seat even while the bus continued to be moving).

This is very negligent and irresponsible on part of the both driver/conductor, playing with lives of 50 people on board.

Faced similar situation (Conductor driving the bus), when travelling from kollur to bangalore on 24 april 2016, 19: 45 (Night journey) non ac sleeper bus.
He drove through the entire ghat section till shimoga before giving it back to the driver.

Request to take immediate and strict action.

Thanks

I booked a "airavat club class" from mysore to chennai, for 22nd may, at 20:30pm, from mysore, and what i got was bus number "ka-4752". I am currently in the bus and it is a horrible bus, the ac is not working. I said the driver and co-driver, they said "we will not put ac more than this, do whatever you can". It is very hot inside, everyone is aweating. This is not "club class", but totally third class and useless.
I paid 1200 for this scrap and hopeless bus service and travel in sweat and discomfort.

Rather i must have taken any private bus service which is way better than the ksrtc airavat club class. Totally cheat.

I had booked ticket for Airavat club class from Bangalore to Mangalore. And it should supposed to have TV or display on back of the every seats and it is something different from normal Airavat. But this bus doesn't have such things and its normal bus. And I had paid extra for club class. I'm totally dissatisfied with the service and charging extra money.

I had tried booking tickets from ksrtc online portal on 6th & 7th may to travel on 8th may. But those were failure transactions. I was trying as guest user using my email_id : [protected]@gmail.com. 4 times this happened and literally i lost more than 4000.
Later i called costumer care several times and i got 1000 credited back.. But there was no proper response on the other transactions.In fact the response was very worse.

I am traveling in bus no KA 01F9165 Hyderabad to Bangalore airavat service to Anantapur on 18/05/2016.. After crossing Kurnool near Veldurti bus driver stopped the bus for loading some luggage . When I questioned how can he load luggage in a airavat bus service where there is no stop and causing delay in the journey. I asked for the complaint book and driver replied that he don't have complaint book and I have to complain in Bangalore only. I request you to enquire in the matter.Service no 022851

Hello Team,
I always use KSRTC bus to go to any place. I and my family boarded Mangalore to KGF Rajahamsa Bus on 14th of May 2016 timings -9.15 PM. Our destination was Bangalore.The Bus Number is KA 07 F1479. We lost 1 Gold Chain and 2 Earrings which was kept in the Bag.
Address- Niranjan kumar No-298, 4th Main, 2nd stage, 3rd phase, Domlur Bangalore. Please take the neccessary action