Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

As usual for weekend today I traveled from Bangalore to Mysore my hometown, When i boarded the Raja Hamsa bus (KA 40 F 400) I did not know that I will be in the worst kind of service, the bus is an old model bus and unluckily only back seat were free, to add the bus was really smelly. I work till 12 AM in the night and will reach my room around morning 1.30 AM, so I will sleep for few hours in my room and leave for Mysore, The main intention of taking Raja Hamsa is that I can sleep peacefully with the recliner seat and reach Mysore with non-stop service.But today it did not happen the same, along with being the old model bus which is still in service, every hump we passed was like playing on the trampoline and finally couple o[censored]s asked the driver to ride slow so that we don't go up and down in our seat. second thing was that the seats were loose and being old model bus it did not have shock absorber or whatever it is which is there in the new Raja Hamsa so all the way we were like swaying here and there as if we were in the cradle which not only destroyed my sleep but also gave back ache and head ache.and It was a clear rigging and extortion of 180 Rs. The regular red buses were overtaking us and couple of good Raja Hamsa buses also passed us half empty.My question is what the hell anyone would still approve these old buses to be in service. to add we also reached late since we were going slow and I believe the driver was smoking beedi's because more than two times en-route we smelled beedi smoke inside the moving bus.Totally pathetic service and now I know why people will stone and set fire to public transport vehicles when there are strikes or riots.

Dear Sir/Madam, I am a manager of a hotel opp to Vyttila Mobility Hub.As one of my guest who is Poland citizen wanted to know the timings of AC Vovlvo buses from vyttila mobility hub to internatinal airport i went to the enquiry counter at mobility hub.The person at the counter rudely denied and asked me to come the next day.i actually was there to help a tourist who had a language barrier to communicate with person at the KSRTC counter and felt ashamed of the hospitality they have shown to a guest is visiting Gods Own Country. If you are so busy that you cant give a information why do you have information counters.?? A Concerned Citizen of India

The worst organisation i have ever seen in my life . All departments when i am calling they just redirect to some other number or never pick it up the call .Is it the way of treating passenger .I had great disappointment with KSRTC the worst of all.

I have booked a ticket on ksrtc though intenet .Its never booked but amount of rs.381 only deducted from my account .It has been more than 2 weeks i called thecustomer care for 5 times .But they didn't properly responded.My mobile balance of rs.45 got dedued with calling them.Till I didn't recieved the money the reference number is OB12723248.The worst service I had ever seenin my Life. By, Arun [protected]

Hi, I s.logarj tried to Book the Bus tickets by using my debit card from KSRTC online ticket bookings on 22.08.2014 . While booking tickets the transaction rejected from KSRTC . But from my debit card account amount for Rs.513 got deducted.When I asked my bank representative they provided a transaction number with which I can track my transaction with the merchant KSRTC. Bangalore to ooty MYBK[protected] ksrtc Rs.513/- please do the need full regards, s.logaraj

Dear Team, I was travelling from Bangalore to Hyderabad in KSRTC (Its a Govt Bus agency of Karnataka Govt) Volvo multi axle bus on Date of journey : 25/07/2014 and PNR No : J44191228. The bus caught fire at the rear end and the supporting tire totally got burnt and melted I am attaching the photos FYR. The bus driver did not notice and there was police patrol coming chasing from 3 kilometers still the driver did not stopped and once we've heard a sound then the driver has stopped the bus then we heard some sound coming and we alerted the driver then the driver stopped the bus and checked the tire that time we've noticed the supporting tire totally got burnt. The bus driver did not have any spare tire and equipments to fix the tires. even the bus was not equipped with the tool box which is mandatory in normal buses. Being a Volvo and after spreading so much awareness the KSRTC people have not even provided the basic equipments with the bus. The bus could have become another Palem incident where entire bus got burnt and entire 40+ people have died but by the grace of god we are alive and no back up tire and no correct equipment to open and fix the tire available with the bus. There is no coordination between the state bus as my bus stopped by this incident and when we tried to stop other buses (KSRTC) for help but no one stopped by showing the hands as if we are thieves after seeing KSRTC bus they didn't stop and came for our rescue. I have raised a complaint to KSRTC on the same day but till now there is not action has been taken on the incident and i have learnt that the same kind of incident has happened next day to other bus in Karnataka by KSRTC only. I am attaching the Photos with Bus number. I have raised a complaint and provided all the description with Photos on the same day but still I did not see any action (893050). I am hoping at least now you will take any action now, so that we can avoid same kind of incidents happening again. Thanks, Satish Kumar M

I was booking a ticket from Bangalore to Kuppali, seat was not confirmed but the amount got deducted from the account. Below are the details. Journey date : 27/08/2014 Booking date : 29/07/2014 Booking ID: shashi.[protected]@gmail.com OB number : OB12602968 I have contacted KSRTC call center and have sent two e-mails to the concerned team. But amount has not been refunded yet.

Hi, I have booked in Karnataka KSRTC to travel on 13/08/2014 to Kannur - Trip Code: 0815BNGCNR. PNR# J44788270. Bus crew, didn't call us before leaving the stand, we waited for 1 hour. Without taking us, bus left the stand. This is the responsibility of KSRTC Bus crews, when I called the conductor, he said, my name is not in the list. But I re-confirmed with customer service center that, it was there in the list, conductor missed to call. Regards, Dileep

Hi, I was trying to book 4 tickets from Bangalore to Chitradurga through KSRTC (Karnataka), which failed due to some hang/processing issues. But, I find that my credit card has been debited with INR 1505 for this. I sent a mail to [protected]@ksrtc.org on May 21st at 4:06pm providing details below, to enable KSRTC to process a refund. I had not noted down the OB (Online Booking) number. 1. Mail id – dinesh.[protected]@headstrong.com 2....

Sir, i N jagadees narayan, On July 29th, was waiting for the bus here at the Kuzhikkattumoola, near Infopark in Kochi at about 5.40 pm and a bus running to infopark to Cherthala with no-4616 has come on the way. Then a KSRTC ordinary bus came and they even don't care to make a stoppage for even a fraction of the second and just left off. And i was about to fall into the road and luckily escaped. I request you to take action against the respective driver.

I am student of sjbit, kengeri. I boarded ksrtc bus (ka 18 f 541 ), from ramanagara bus stand at 5.45 Am, the bus conducter dropped me on the way saying he won't allow student pass. I clarified its not special/deluxe bus nor inter state... please cooperate with this regard. thanking u.

Dear Sir, I tried cancelling my ticket through guest login( 0nline) as I wanted to attend some urgent matters, but it is telling credentials are wrong. My booking details are below Note: As I wrongly entered my email is when booking I was not able to cancel it online so I sent a mail to [protected]@ksrtc.org, but they have given no response at all till now. pnr: J43594165 seat no: 27, 28 passenger name: senthilkumar 25, malathi 48 date: 7/6/2014...

I was travelling from Dinnur main road to RT Nagar on July 7th 2014 9.15am.The bus Number 3842 from Kaval Byrasandra to KR Market.The conductor did not issue the ticket.He took the money from me and just went to the other side of the bus.The bus was crowded and meanwhile the checking inspector asked ticket and had put 200 Rs fine for not having ticket with me.I paid 200 RS fine and She did not give me the receipt also.Please Do take action on this..

I have been a frequent traveler and I was highly satisfied with KSRTC service until the last time I traveled. I had a very bad experience. City : From Coimbatore to Bangalore Bus Number : KA- 40F718 Date of journey : 29/6/2014 The bus was supposed to depart at 10.05 PM according to the timing mentioned from my pickup point. I reached there by 10, 00 PM. I did not find the bus. Infact when I called up the number provided, the driver said, bus left my pickup point and they cannot stop. I asked them to wait, and inquired about where the bus was. But they never responded properly to me. They said they cannot stop the bus for me on the way. And when I somehow managed to reach the bus, the driver starts yelling instead of answering. Firstly, the bus left 5 mins early. This can be considered. Atleast as part of basic curtosy they should have called to check if the passenger is on the way(which generally happens). Without informing or bothering about the passenger, they left and when questioned, they reply they left on time. Such arrogant behavior of the crew is definitely not acceptable. Now I have lost trust on your transportation service. I might be just one passenger for you. But I would never choose KSRTC ever again.

Today, 1st July 2014, I booked one ticket in the name of Miss Keertana from Pune to Mangalore for 03/07/2014 and selected seat no 37 leaving Pune at 1830 hrs. After putting all details of my visa card I got the message from Citibank that Rs 1236 has been debited to my account. For this your ref no is OB12343263. Thereafter the screen gets blank and no confirmation about my ticket being booked. I repeated for the second time and this time your reference no was OB12345263. Here again I get a message from citibank that Rs 1236 has been spent on your card at KSRTC Central Office. I have still not been able to get the ticket booked. Request you to look into the mater and refund the above two amounts. Rgds M Sumanth Rao [protected]

Hi i have travelled from Ramamurthy nagar signal to KR puram railway station on 19th June, 14. And i had paid 12rs to the conductor but he has given 6rs ticket when i asked him, he told nothing will happen... And he refused to return balance amount. The num is KA-03, F170. Not only this conductor. Most of the conductors are doing the same thing. Please take action on this.

We are taken ticket from davengere to Bangalore for a small child around 8years boy on 17/06/14 time at davengere 16:43:49 No. 217561 Bus No; KA 01 F 4581 due to our relative was expired we made our child to journey from davengere to Bangalore alone with strong communication with conductor by way of requested once you reach Bangalore pls give a request stop at RNS Maruthi car Showroom to receive child, with care of so much communication with conductor on phone he was agreed and said we will give stop at RNS showroom don’t worry but such careless and irresponsible conductor, he was dropped before one stop of RNS showroom near Mysore road cross at guruguntte playa circle such busy traffic and told to child that you get down here no other stop will be given next. Such small 8 year child has taken help from someone to call us to reach.
Please kindly insist the problem which conductor committed


S.M.RUDRESH
[protected]

Hi KSRTC Team,

I had booked 4 tickets for trip to thirupathi from bangalore on 15/06/2014. The bus scheduled was at 9:05 PM. According to this time i had booked my room tickets and darshana tickets in Thirupathi.

The Scheduled bus was cancelled and i dint get any notification that the bus was cancelled and tickets were booked for 11:00PM Bus without my knowledge. We thought that the bus was at 9 and we kept on waiting for the bus from 8:30 PM till 11:00 PM(2.5 hours).

I need valid explanation for below questions:
1. Why was it not notified to us that the bus was cancelled?
2. How could you book yourself for 11:00 PM bus without our confirmation? We waited for the bus for 2.5 hours.
3. The seat numbers which we booked was -19, 20, 25, 26 (At the middle), but the seats which were provide to us were last seats and quality of the seats were not good also Pushback was not proper.
4. Due to this delay we missed our scheduled darshana timings in Thirupathi and ended up waiting for 2 days in queue. If you had notified us that the bus was cancelled i would have booked alternative buses myself.

Request you to provide valid explanations for all the problems we faced for booking KSRTC tickets.

Regards
Naveen

Dear Sir/Madam, On June 18th June 2014 I was travelling from Dharmasthala to Kukkesubramany in the vehicle number KA 19 F 3267. While boarding the bus in Dharmasthala I found the conductor shouting at the women passengers. When questioned he mumbled some obscenities and said I dont need passengers like you. After the journey started I found the conductor to be extremely rude and obnoxious towards the passengers, especially female travelers I had asked for for 3 full tickets and one senior citizen ticket but was given 3 full, one half and one senior citizen ticket and when questioned I was abused even when the passenger next to me confirmed that I had correctly asked for the tickets. A passenger sitting two rows behind me was given ticked up top kukke even though he had asked for ticket to some different stop. After reaching the destination I was writing down the bus number to complaint the conductor started to get physical and had to be restrained by other passengers. I request you to take appropriate action against the conductor so that no other passengers face the issue. Regards, Chaitanya R K

Dear Sir/Madam,

I booked ticket from Tirupathi to Bangalore in KSRTC Airavat. My journey date is 15/06/2014.

Actually I am coming from Nellore which is 130 KMs away from Tirupathi, to catch the bus in Tirupathi. But due to road elavation works on National Highway-5 (NH-5) I strucked in traffic jam and I came 10 minutes late to the actual departure time (23:01)

I got one e-ticket message from KSRTC 20 minutes before the departure of the bus and I called the Mobile number mentioned in that message to convey that I am coming late, but that Mobile number is switched off.

At Departure time (23:00) I got call from Driver from different Mobile number, I said that I will come in ten minutes, the Driver said ok and also the driver said that he will wait at corner.

I arrived at Bus stop at 23:10 and I called the driver, the driver said he left.

I came ten minute late, the driver did not picked me and left, later I purchased ticket in another KSRTC Airavat Bus (23:42) and reached Bangalore.

I lost my money, I need my money back. Please do justice to me.

My Journey Details:

BUS: KSRTC
Class: Airavat (Volvo AC)
Bus No: KA-01 F 8289
TripCode :2301TPTBNG
Name: Nagamahesh Gamidi
PNR: J43722503
Ticket Cost:538 Rs
Date:15/06/2014
Seat No:42
Departure time=23:01
Platform:21
Boarding Point: Tirupathi
Crew Mobile No: +91 [protected] (Not working)
Driver Mobile No: +91 [protected] (Working)

Thanks and Regards
Nagamahesh
+91 [protected]