Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Government service is for citizens!
Because of citizens the KSRTC service is being given by the Government.

I am filling the complaint I faced today.

Today i.e. 10th sep, I traveled from dharwad to Dandeli by bus and further I wanted to travel to my inlaw home i.e. Ambika Nagar from Dandeli.

Sharp 8:30 A.M a scheduled bus is available which is long route bus which goes to Ambika Nagar.

But the local depot not allowing that scheduled bus to ambika nagar and they diverted that bus to another route.

But they are allowing city bus to run which is having frequency of 4 hours gap.

The ambika nagar place is isolated place from Dandeli and no private vehicles are allowed to run at this place due to security reasons and buses are only available for 3 to 5 times maximum per day as per earlier experience. How can a common man who is dependent on the government service can wait for 5 hours for a bus which is having only 15 kilometre.
Keeping the frequency of bus and the scheduled bus I have planned and all of sudden I was shocked to know that bus is not available for the route.

The enquiry team available in the Dandeli bus depot said to complaint and they are not bothered about it itseems. This is the reply I got from the depot. Is this the way treated to a tax payer ? This will trouble common people like anything.

I traveled 60 k.M from my place and now waiting for the bus for 5 hours which is having the distance of 15 K.M

Please take this very serious action on this.
The behaviour expressed by the staff in bus stand is not acceptable in any form.

I spent some quality of time to log the complaint but I don't know what actions will be taken on this.

Hope the appropriate actions are taken to avoid the pain to the citizens.

Hope your reply in this regard

Thanks & Regards
Visvas Kumar

I am come from malnad collage hassan to city bus stand ...I am giving 20 rupes he doesn't give change and he write single line in the back side of ticket ..in city bus stand I am asking for change he gave me 2 rupees i told that iam giving 20rupes he talks in bad words and push me and beats me ...but iam not done anything because he his in duty ...what action u should take please ...bus number ka. 13. F2196
date ..08/09/21..time 13 .43 .20
No...125746..
please inform what action you should done...my number is [protected]

ಚಾಲಕ ಮತ್ತು ಕಂಡಕ್ಟರ್ ವರ್ತನೆಯ ಸಮಸ್ಯೆಗಳು

ದಿನಾಂಕ 08- ಸೆಪ್ಟೆಂಬರ್ -2021 ರಂದು, ಧರ್ಮಸ್ಥಳ ಇಂದ ಬಳ್ಳಾರಿ ಗೆ ಹೋಗುವ ಬಸ್ ಸಂಖ್ಯೆ KA 43 F1361,

ಹೊಸಪೇಟೆ, ಬಳ್ಳಾರಿ ಈ ವಲಯಗಳಿಂದ ಬರುವ ರಾಜ್ಯ ರಸ್ತೆ ಸಾರಿಗೆ ನಿಗಮ ಬಸ್ಸುಗಳು ಡ್ರೈವರ್ ಮತ್ತು ಕಂಡಕ್ಟರ್ ಗಳಿಗೆ ಕಾಂಟ್ರಾಕ್ಟ್ ಕೊಟ್ಟಿದ್ದೀರಾ ಸರ್ಕಾರದವರು ಅಥವಾ ಅವರ ಅಪ್ಪಂದಿರ ಬಸ್ಸುಗಳ. ಧರ್ಮಸ್ಥಳ ದಿಂದ ಮೂಡಿಗೆರೆ ಚಿಕ್ಕಮಗಳೂರು ಕಡೂರ್ ಗೆ ಬರುವ ಯಾವ ಪ್ರಯಾಣಿಕರನ್ನು ಬಸ್ಸಿನಲ್ಲಿ ಕುರಿಸುವುದಿಲ್ಲ ಒಂದು ವೇಳೆ ಕೂತಿದ್ದವರನ್ನು ಬಲವಂತವಾಗಿ ಕೆಳಗೆ ಇಳಿಸುತ್ತಾರೆ. ಈ ತರಹ ಕಂಡಕ್ಟರ್ ಮತ್ತು ಡ್ರೈವರ್ ಗಳು ಪ್ರಜೆಗಳ ಮೇಲೆ ದಬ್ಬಾಳಿಗೆ ಯಾಕೆ ಸಂಬಳ ಜಾಸ್ತಿ ಕೇಳೋಕೆ ಸ್ಟ್ರೈಕ್ ಮಾಡೋ ಇವ್ರು ನಡ್ಕೊಳೋ ರೀತಿ ಇದು ಅವ್ರ್ ಅಪ್ಪಅಂದಿರ ಬಸ್ ಗಳ ರೀತಿ ನಡ್ಕೋತಾರೆ, ಇದರ ಬಗ್ಗೆ ಸರ್ಕಾರ ಯಾವದೇ ಕ್ರಮ ತೆಗೆದು ಕೊಳ್ಳದೆ ಇದ್ರೆ ಮಲೆನಾಡು ಕನ್ನಡಿಗರ ತಾಳ್ಮೆ ಕಳ್ಕೊಂಡ್ರೆ ಒಂದು ಬಸ್ಸು ಕೂಡ ಮಲೆನಾಡು ದಾಟಿ ಹೋಗಲ್ಲ.
KSRTC ಹೆಸರು ಉಳುಸ್ಕೊಳೋಕೆ ಆಗದೆ ಇರೋರು ಇವ್ರು ಜನಗಳ ಮೇಲೆ ಈ ರೀತಿ ನಡ್ಕೊಳೋದು ಬಿಡಿ

My name is Nagesh I booked Bus tickets form gagavti to bidar but the conductor didn't call call at right time
departure time was 9:45 pm he called us on 10:35pm near some were else 10km after
he says that take a auto rickshaw and come to me he does call us in BUS STAND we auto rickshaw to him by paying 300rs to him so I request you what I suffered should not be suffered anyone so please take a action against him my PNR STATUS IS H84649924
And BUS CONDUCTOR NO IS [protected] date at[protected]
At 9:45pm it's my humble request to take action against him

Hii sir,
We r mysorian that 6/9/21 we taken ticket in mysore to travel from belgavi to mysore, the ticket issuer has Miss guide us that my brother can travel from belgavi to mysore even in the whatsapp photo...then conductor told that he should not enter the bus without ticket in the hand then brother showed the wtsapp ticket he not allowed then he collect the money by others and he travelling now...and sir who is regarding to the amount of booking ticket...and he suffered a lot for arng a amount sir plss make stop this kind of issues and plss refund us...
Ticket number : 44808805
Your faithfully
Sharath

Transaction compete 2times
Transaction id 1
T2109052229082924375818
Transaction id 2
T2109052250440943021776
Both the transaction completed but seat not booked

Dear patron/KSRTC
I have booked sleeper ambari club class from Mangalore to Hyderabad on 2nd August, 2021.(Trip code:1500MNGHYD)..(seat 11, 12)
Following issues have been found with respect to my trip/journey
1.When I booked the bus, it has shown sleeper class and the price was charged accordingly, but when the bus [protected]@Mangalore bus station, it was a semi sleeper bus. reason said by the concerned staff is route of bus does not allow sleeper class.
My question is why was the bus showing sleeper class in site when it was booked? Kindly look into this..don’t make mockery/cheating of people.
2.Delay in bus [protected]@Mangalore bus station.. schedule time is 3:00 pm, bus [protected]@3:50 pm..
3.selection of bus route where the roads were severely damaged and not suitable for the journey. I think to save fuel- your corporation chosen that route..
4, .Bus condition- charging points not working in any seats except the first seat near driver..working condition of A.C not checked prior to the start of journey..@
5.Video of bus not started, reason stated by your staff is not clear enough to explain why the video is not offered..
6.Exhorbitant prices @Resturants where bus is stopped for refreshments, even for utilizing the washrooms prices are charged..This was not expected..
7.delay in bus arrival to Hyderabad..schedule time is 8:30 am, but reached [protected]@10:30 am..

In this regard, I would like to inform the concerned authorities that people have a appreciation for KSRTC for their Service, But I would like to notify that the trip is horrendous and I am totally dissatisfied with your service and trip.
Kindly look into the above issues and act on this..
Also look into the possibility of routing as the bus journey is long..

By this I mean a student living in Bhantanur. The village of Bhantanur is about 48 km from Bagalkot. Request to give

Please give me bhantanur to Bagalkot Bus pass

I was travelling from bangalore to mangalore on 30th august in KSRTC Ambaari. The conductor spoke soo arrogantly at the boarding point. We are customers and we pay fro the travel.. There should be some culture while speaking with us as we are not travelling for free. And the most important thing is the bedsheets are not being provided.. the conductor gave due to covid they are not giving bedsheets. I had travelled to pune in ksrtc and the bedsheets were provided. The conductor was actually lazy to fold the bedsheets after trip which is the reason he didnt not provide the bedsheets or the water bottles. The standards of the ksrtc are getting low because of this.

I have booked the ticket from Bangalore to halady. In halady we have 3 places included with kakkunje cross, bus stand, market. We can get down at any place of this halady right? Every bus will give the Stop at any where in halady. But this bus (KSRTC Bus PNR: J84581694, DOJ: 28-Aug-2021 21:31, 2131BNGUDP, Bus No : ka 57f 3787, Crew Mobile No:[protected]. Happy Journey. From MKSRTC) telling we have to do ticket again for that. I told him this is the only bus refusing. They finally stopped me at halady bus stand but I suppose to get down in kakkunje cross. Please take care of this. Make a rules that should be same for all the busses..teach drivers how to talk. In case of me it's fine I came to home by auto. If suppose old aged people comes then you guys are doing this?? Very worst experience in this KSRTC sleeper. Never expected this from loyal customer.

Today I tried booking a ticket from Hospet to Mysore (sleeper coach) costing-751₹ Through phone pay.
The amount got debited but I did not get ticket.

Transaction id - T2109032336170232325863

Please confirm the ticket or refund the amount

Respected sir,

I Mahantesh S/O Rudrappa R/O Sulepeth Tq: Chincholi Dist: Gulbarga.
Today(03.09.2021) I traveled from Chandapur to chincholi bus no. KA28 F1985 at 13:38:22 with Ticket No. 160248. But the conductor issued the ticket from Koncharam x to chincholi which is around 8KM behind my stop. When I asked the conductor he said we can't issue a ticket from Chandapur to chincholi. I enquired the same with the chincholi bus stand controller, he also responded the same.
Please clarify to me whether it's true or lie, if it's true then you need to update and correct this mistake. Lie means the need to take action on the conductor and controller.

Thank you

Regards
Mahantesh
[protected]

Trip Details : KSRTC Bus PNR: J84612417, DOJ: 02-Sep-2021 23:00, 2159MNGBNG, Bus No : f 3542, Crew Mobile No:[protected]. From MKSRTC

Complaint: Behavior of Driver

Driver was very rude and didn't stopped the bus for some emergency purpose.

Please take appropriate action

Prashanth Kumar

The concerned conductor in the bus of KSRTC was behaving rudely when asked to return the balance amount of the bus fair. The tendency of conductor was to hookup with other passengers and round off the amount. The response was very rude by conductor. In the same line, the bus was driven from source to destination at higher speed while risking the life of passengers (arrived at destination by 1.22 am)...

I am Shrinivas Hegde Abbigadde Post Hegdekatta Sirsi UK
Before the Covid-19 pandemic, we have several buses in Sirsi Bus Stand but after the lockdown few buses are giving services. But now schools and colleges have opened so few buses are not sufficient. Students want more buses but now several colleges are doing classes morning at 8 o'clock up to 5 o'clock evening. Students are suffering from buses in Bus Stand. Some KSRTC workers are saying that seats are not full. But situations have changed now. Please provide full service, please do not become a cause for students.
As an Abbigadde resident, I request for you to start Abbigadde bus services this bus comes under the Sirsi DEPO please inform them,
I hope you will do the needful and earlier
Thank You

as your customer
Shrinivas Hegde

Sir,

I am booked ticket through ksrtc online website. Amount debited but ticket not booked and Amount not refunded.

I booked ticket from mangalore to dharwad.

Screenshot for the same is attached for your reference.

Regards
Basavaraj

I boarded Iravat bus in tirupathi suddenly there is bus problem and stopped at some place and there we waiting for long time and another iravat bus came and all people in the shifted to another bus, some people have seats but some people dont have seats and we stood in the bus.

With reference to the above cited subject, when I had journeying to Koppal to Gadag in Bus number KA37 F0516 Gangavathi to Satara bus on Dtd. 02nd September 2021 I have given Rs 515/- to conductor for my single fare instead of Rs. 65/-. But conductor has written Rs.400/- even though he has sufficient cash in hand. I asked for Remaining change but he has not ready to paid to me. Then passengers also supported to me then only he provided Rs. 300/- and again written of Rs.100/- in backside of ticket. Again I asked for remaining cash he has not provided cash even though sufficient cash in hand. And he misbehaved with me when I asked for change. So kindly take neccessary action against conductor and intimate the same to me.
Thank you Sir
My address
Ashok G
Ward number 29
Neelakanteswar Camp
Gangavathi 583227
Mobile No.[protected]

Tumkur- Bangalore bus drivers and conductors are behaving rudily like third class rowdies and even trying to hit passengers . They are using abusive words If asked or request for stopping at dobaspate fly over. I request concern authority to take necessary action and teach some basic manners .

Thank you