Karnataka State Road Transport Corporation [Ksrtc] — refund amount not credited for the failed payment

Address:

Bangalore, Karnataka

Hi team,
I am jagadeesh k. My ksrtc id:[protected]@gmail.com.

I have booked 2 tickets on september 18th.1. Villupuram to bangalore (Date:[protected]
2. Bangalore to chennai (Date:[protected]. Both payments are done by the google pay upi. Both the ob reference number are failed. But amount was debited by ksrtc as per the below reference number.

Still i have not received my refund amount. The issue was raised two weeks before but there is no response from ksrtc. I have called the customer care number thrice on last saturday ([protected] or [protected]). But phone call was not answered. There is no response for the mail aswell ([protected]@ksrtc.org).

Almost 20 days gone but still there is no response from the ksrtc. Kindly address the issue and refund the amount as much as possible.

Ob reference:
Ob39295297
Ob39294053

Details of payment:
1. Upi/p2m/[protected]/ksrtc/axis bank/bus — 250 rs.
2. Upi/p2m/[protected]/ksrtc/axis bank/bus — 657 rs.

Regards
Jagadeesh k