Karnataka State Road Transport Corporation [Ksrtc] — upi amount transaction completed. but not ticket booked.

Address:	Bangalore, Karnataka, 560102
Website:	ksrtc.in/oprs-web/guest/home.do

Sir,
I done upi transaction for ksrtc (Karnataka) ticket booking from thrissur - bangalore. Upi amount transaction completed via ksrtc's axis bank upi option. And debited amount from my bank as well. But ticket status for ob. Ref. No. Ob34571877 showing failed. No ticket looks booked. I done payment via guest user account with mobile : [protected] and email-id: [protected]@gmail.com.
It looks like my cash amount 613 not even refunded to my account. I need refund for money. Please kindly do needful action since this issue can be continue to happens to many people.

Your's faithfully,
Midhun p m