Karnataka State Road Transport Corporation [KSRTC] — upi transaction failed, refund not processed from 4 weeks

Address:

TC Palya Main Road, K R Puram., 560036

I was trying to book a bus ticket from Bangalore to Hyderabad on 1st October 2019 for my travel on 14th October 2019. The onward and return fare costed totally INR 1896/- I tried payment through Google Pay UPI but the transaction failed: Transaction Reference No. OB40135314. After the failed transaction through GooglePay, I had to book the ticket using SBI Net Banking.

Upon contacting KSRTC helpline thrice also, they have not processed my refund. I had also reached the AWATAR team, who also sent follow up mails to KSRTC Accounts team to look into the refund request and update status to passenger, but got no response from KSRTC Accounts team.

Attaching my failed transaction soft copy and the bank transaction screenshot copy.

Regards,
Shahzad