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I renewed my Kasperski AntiVirus online using SBI Online Transaction mode. The payment of Rs. 849.15 from my account to NEXTWAY was successful (Ref IGALTYSQT6 on 17Aug21); I checked my bank online account and confirmed that the amount has been debited from my account.
However, no Activation Code was provided by Kaspersky and an ERROR message appeared instead on my computer screen stating that "Your payment has been declined and the order has been cancelled".
This is the first time I have been cheated by Kaspersky. Many labs in my Institute (Indian Institute of Science, Bangalore) use Kaspersky anti-virus. I am going to advertise this cheating event to all my colleagues and alert them not to use Kaspersky any more.
Utpal Nath
Assoc. Professor
IISc, Bangalore
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