Kaunsa.com — Order not delivered even after making payment online

Address:New Delhi, Delhi

Hi,

My name is Deepak Mehta & i participated in a contest Play N Win Samsung Galaxy S4 by Kaunsa.com. As per this contest anyone can pay 499 Rs & participate in the contest & one lucky winner was supposed to get this phone by for Rs 499. Others were supposed to get points worth Rs 499 that can be Redeemed at their site for any other product purchase. I participated in the contest in my Wife's Name Shweta Mehta. I paid online & I have E-mail record from them for the Purchase. My order no was KA/148414/XIVFM235. I purchased it on 29th July 2013 as per the E-mail this was supposed to finish by 13th Aug 2013. Its still mentioned as delivery date on my login account on their website & also on the E-mail that I received from them. However today is 31st Jan 2014 there is no communication from their side. I tried to contact them on several occasions, most of the time no pick up the call & even if someone does they give a date 1-2 weeks later saying lucky draw has not happened yet. I sent them e-mail on 27th September 2013 too however I have not received any response Yet.

I think it is an online Fraud & they are making millions by taking just 499 Rs per person. This was not the only phone which was offered. Every week a different Phone was up for grab during those days & I am sure many people must have been fooled by them with this way. So I would request you to please look into this & take a stringent action against such company. I am not worried about the money it is a small amount however I think they are fooling thousands of people & it must be stopped. I have seen several people online who have been fooled by several different ways by this Company. In case of any questions or queries please feel free to revert back on my phone no given below.

Thanks
Deepak Mehta
[protected]
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Deepak Mehta,

Sorry for the inconvenience. This is to inform you that your concern listed 30 JAN 2014 has been noted and our team is working on it. We shall call you within the next 24 hours to give an initial update on the status of your complaint. For any further clarifications, please write to us at [protected]@em.kaunsa.com and kindly mention your complaint number 488951 in your subject line.
Thank You for your cooperation.

Regards,
Kaunsa.com
Online Customer Service Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Kaunsa.com / Mify Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    33%
    Complaints
    312
    Pending
    0
    Resolved
    103
    Kaunsa.com / Mify Solutions Phone
    +91 12 0411 1111 [Kaunsa]
    +91 88 2626 2359 [Kaunsa]
    +91 12 0483 5000 [Mify Solutions]
    Kaunsa.com / Mify Solutions Address
    204, 2nd Floor, Singhal Tower, Sector 58, Noida, Uttar Pradesh, India - 201301
    View all Kaunsa.com / Mify Solutions contact information