Kaveri Travels — Change of bus without informing

Address:

506, A-Block, Paramount Residency, Shilpa Nagar, Nagaram, Hyderabad - 500083

I booked two tickets from Hyderabad to Visakhapatnam for my wife and myself and the journey was on 11.05.2023 at 17:35, There was a co-passenger who complained about the low AC in the bus and without taking the openion of other passengers the travel company changed the bus at 00:30 hours on 12.05.2023 in the middle of the journey, taking the safety and life o[censored]s for granted. It caused delay and unnecessary disturbances in the journey. We were really scared about what's happening around us. My wife got sick for this sudden and un warned action of the bus crew.
Hence I kindly request you to take necessary action against the Vemuri kaveri Travels and do us the needful.