[Resolved]  Kaveri Travels — Driver/Cleaner sold my ticket to some other person

Address:

Prakasam, Andhra Pradesh

We have booked 2 tickets from ongole to Hyderabad in online through Abhibus.com. The service number is KOH-2. This is non-AC bus. The seat numbers are L13 and L14. L13 is for my brother and L14 is for me. But my brother was not travelled due to some reasons. His seat number L13 and we were unable to cancel it because of the cut off time was crossed. But the bus driver and cleaner was sold this seat(Seat number L13) to some one and some one was sit in the same seat. I asked to cleaner and driver regarding this. I asked them as "how can you sold this ticket?. If you sold this then you have to give the money to me.I asked them like this. But they talked very rashly and told me to contact office but the time was already between night 12 to 1. How can I contact office at that time and my mobile also switched off. Motning, I called to customer care and they told me to raise a complaint in the kaveribus.com website. I have raised the complaint through kaveribus.com website but there is no response I have called ongole also to the number [protected]. The driver number is [protected] and the service number is KOH-2 and the journey date was 15th January, 2014 with Non-A/C bus from ongole to Hyderabad. The ticket numbers are as follows: L13: Suresh Gurram: ABRS2759341 L14: Badari Gurram: ABRS2759349. I called to Kaveri bus travels head office also but there is no response. How can kaveri travels run the services with these type of drivers? they are talking very rashly. When I called to office, they are saying we are not responsible for this. talk to driver. When I contact driver, He is saying contact office. Is this right way they are talking?