Kaveri Travels — Regards Un Satisfied journey with K Kaveri Travels

I used this travel service on 2nd July 2023 kukatpally to Tirupathi S2 my seat number at that time it was raining and at my seat rain drops are dropping out from the top said the concern people in the bus but i didn't get any proper response from them although seats are not fulled he not given any response he gave that un booked seats to someone for money in the middle of journey regards this i raised an complaint but concern team also not giving proper response they said that we raised for 200 RS/ refund is that feasible