[Resolved]  Kaya Skin Clinic — cheating on money

I have been using Kaya Cochin programs from 2016 to 2018. I had also happily referred 2 individuals to Kaya who has used their programs. As per Kaya referral policies I am bound to get 3000rs to my Kaya account which I had to go back and forth for months to get this amount. And finally they credited the same into my account in Nov 2018. A day after, I get a message saying these points were used against some payment that was pending on a session I had taken in 2016, which I had already paid for. I had visited the Cochin store numerous times for doctors visits and booking sessions and never once mentioned of any dues, didnt even bother to contact and ask before deducting this amount. Upon emailing and calling the customer care a number of times, they also have not been able to help or call back. They say according to their computers I had some dues to pay for sessions that I had already paid in 2016. In 2016, I had used one of their services and as per their offers I had already paid for these sessions in complete. The things I hate the most is being lied to and cheated. I clearly object people questioning my integrity and so raising this complaint against Kaya, holding the Cochin team and the so called 'COMPUTERs' responsible for all loses. As I have come to see, the staff members keep changing every time and there is no proper flow/or handover in operations, and fraudulent behavior like this happen. I am kept on a very long wait by kaya over this and am totally devastated. I need Kaya to sort this out and put into writing that these issues on their end has nothing to do with me. Moving forward I expect them to help me with my ongoing and/if any new programs in the future with complete decency and accuracy starting with crediting back my referral money and clearing all false dues which they put over my name.