[Resolved] Kaya Skin Clinic — clinic does not offer service after taking the money

[Resolved] Kaya Skin Clinic — clinic does not offer service after taking the money

H Hema Thodkar from Bangalore, Karnataka

I've sign up for a service 4 months back and paid the complete amount. However, the clinic does not offer services as promised. Its been almost 3months and the clinic constantly postpones my services. They take money but refuse to serve the cx. Service at the clinic - indiranagar bangalore is pathethic. It looks like they are only behind money and not giving quality service. Being a cx service entity its shame that they cant offer a good service. Doctors at the clinic are so lazy and does not keep proper post treatment prescription. Was this information helpful? No (0) Yes (0)
Dec 1, 2018 Complaint marked as Resolved Kaya Skin Clinic customer support has been notified about the posted complaint. Verified Support Oct 25, 2018 Kaya Skin Clinic Customer Care's response Hi Hema, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You. Oct 25, 2018 Updated by Hema Thodkar Firstly u ve been adding the same comments on all the customer complaints. Which in itself shows how irresponsible you as company are. U can reach out to me over my email Id [protected]@gmail.com Verified Support Oct 26, 2018 Kaya Skin Clinic Customer Care's response Hi Hema, thank you for your contact details. We have forwarded your email id to our Service Quality team and they will get in touch with you to resolve your grievance shortly. Thank you. Oct 29, 2018 Updated by Hema Thodkar Issue is not resolved. I spoke to one of the member from kaya indiranagar (sheena) as the manager was on leave is what she said on call. Asked her to send me an email but no email sent and it’s bedn 2days already. Is this a good cx support?? Oct 29, 2018 Updated by Hema Thodkar If you cant provide timely and quality response, then why do u take money from cx? If this not resolved/actioned at the earliest, a legal notice will be sent. You cant be cheating cx!! Verified Support Oct 29, 2018 Kaya Skin Clinic Customer Care's response Hi Hema, we are extremely sorry for the delay. We have gotten in touch with our internal teams and will get back to you as soon we get an update. Thank you.
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