[Resolved] Kaya Skin Clinic — disappointing service

Sanjana Menon S

from Mumbai, Maharashtra

Address:	Ernakulam, Kerala, 682006
Website:	www.kaya.in

I submitted my complaint on 26th november and no action has been taken yet. I have been constantly calling at the kaya centre at marine drive, ernakulam and all they say is will let you know about the refund after contacting with the head office. And a week back when i called them they said they are ready to redeem my balance through their kaya products. After taking their treatments my skin and acne issues got worser and now they are telling me to use other products. I don’t want to take risk and try with the products again. I paid around 30000 and took 2peeling and 1 facial session and 1 laser treatment and my pending sessions are 1laser 4 peeling sessions and 4 golden facial sessions. I need the refund for the sessions which i have not availed at the earliest.

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Jan 23, 2018

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2017

Kaya Skin Clinic Customer Care's response Hi Sanjana,
we are sorry for the inconvenience caused. Please share your contact details with us in our inbox and a representative from the customer care will get in touch with you shortly.

Verified Support

Dec 18, 2017

Kaya Skin Clinic Customer Care's response Hi Sanjana,
We have been informed by our customer care team that a refund for your pending sessions at Kaya has been approved. They have emailed you on [protected]@gmail.com requesting you to share your bank details so that they may process the refund.