[Resolved] Kaya Skin Clinic — False commitment and services which i availed did blunder on my face | |||||
On 10 th june, i went for kaya for consulation for dark circles, face dullness and hair fall. And doctor suggested me to go for peeling for eyes, qwe switch laser and some hair sitting. I paid the 60000/- for whole package. I asked many time that will it give any side effect.. They assured me that there will not be any side effect and max in 1 hour, u will back to normal work. I asked many times about redness or rashes but they simply denied. I went for saturday afternoon and on monday there is a urgent client visit in my office. As kaya staff assured me so i went for sitting that day but after few hours my face become showig redness and rashes all over n becauseof that i was not able to go to office in that condition.. It hampers my work very badly as i was not able to meet client n he came from uk for 2 days. When i called and visit the clinic in next day.. They told me that it happen with 1 client out of 100 client. Then i decided not to take any further sitting and asked for them to refund the remaining amount after deducting that 1 sitting amount. But they simply told me that u have to approach mumbai head quarter and they cant do any thing for that. I was at home for 3 days and did not went outside as my face was not in that condition n in that period when i had to be present in office due to client visit. My trust has been broken completely and who will pay for that.. Y i m roaming here n there for getting my money back. I will take legal action as all the necessary proofs r with me n they have to pay for that if they will not refund my money soon. We r paying n we r also suffering and i will not accept it... I am attaching my before picture and one day after sitting so you can check the condition. Also attaching payment message which i received on ph. Let me know when n how i will get my money back.. My email [protected]@gmail.com Contact no-[protected] Was this information helpful? | |||||
Jul 22, 2017 Complaint marked as Resolved Kaya Skin Clinic customer support has been notified about the posted complaint. Verified Support Jun 21, 2017 Kaya Skin Clinic Customer Care's response Dear Shweta, Greetings from Kaya India Ltd!! We regret the inconvenience caused to you and have noted your feedback. In response to your concerns raised our customer service team got in touch with you to address the matter. We trust that you are satisfied with the resolution. Thanking you for your feedback. We look forward to your valued patronage. Best Regards, Kaya Skin Clinic Team. | |||||
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1800 209 5292
23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
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