| Address: | Kaya Indiranagar 80 feet road, Bangalore, Karnataka |
I have been a faithful customer to Kaya Clinic ( Bengaluru Indiranagar branch) for the past 2 years. I have completed all 6 sessions along with 3 maintenance sessions as well. But the hair growth thickness in hands and face has been in areas which did not have hair before. It is quite disturbing to see the results and I have attached the pics for your reference too. These pics has been taken my Kaya staff in my yesterday's 3rd maintenance session.
Mine was a full body laser and from the past few sessions, I have been raising concerns to the doctor that the hair on hands and face seem to be more on the areas which did not have any hair growth before. The doctor, Tanushree from Bengaluru Indirangar branch just instructed the laser staff to put a higher dosage. However, I have just come to know from yesterday, from another doctor that laser should not be done on areas with fine hair or no growth as it affects adversely.
Why was this not taken into account while doing my hands and face laser, which always had patchy growth?
My other body parts like legs, abdomen, bikini have turned out satisfactory, because these areas did not have patchy growth and the hair reduction happened homogeneously, however the doctor and the speciaist did not take care of not applying laser to areas of low growth, due to which my face has additional beard like hair in my side locks (which had fine hair before laser) and my inner portion of arms have thick growth (which had fine hair before laser).
It can be enquired with the receptionist and staff (Pooja Mishra, Sweety, Sushma), that I have been a consistent customer for Kaya and have even gone for any additional treatment by Kaya (such as skin peels, skin lightening laser etc), however now after almost 2.2 years feel cheated and so disappointed. MY FACE IS RUINED, i can't wax the facial hair nor bleach it, it has almost been 10 sittings for my face and 8 sessions for my hands already.Additionally, I also want to mention (lest it becomes an excuse from Kaya's doctor) that I do not have any hormonal imbalance or PCOD. This is a harassment to the extreme, i do not want any more maintenance sitting but a full refund plus reimbursement for the useless face and hands sessions that they made me do.
An additional background about me is, I got a full body laser done as I was moving out of India, I finally moved permanently in HongKong from Nov-2018, and I specifically have been travelling to Bengaluru for the maintenance sessions, as i was told 2-3 sessions are required after the full body is over. This is my final visit to the Bengaluru branch, and I want a solution that works out to compensate for the immense psychological and financial damage to me.
I am expecting a speedy response and a solution to this at the utmost earliest.
Sneha
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