[Resolved]  Kaya Skin Clinic — no response from customer care

Address: Mumbai City, Maharashtra

I have been requesting for my laser treatment details which literally is the basic requirement & has to be provided to customers, however, at the clinic the representative said that kaya as a policy has stopped sharing hardcopies of treatment details & i should send a mail to [protected]@kayaindia.com
Below are 3 mails that i have sent to kaya with no response.
Today i tried calling kaya helpline & i was put on hold for 3 minutes before the call was disconnected without any answer from your end.

It is ridiculous that i have to follow up so many times for a basic requirement & try to reach out to you through multiple mediums with no response!!!

— forwarded message —
From: zena kotwal
Date: tue, may 8, 2018 at 2:52 pm
Subject: re: kaya laser treatments
To: [protected]@kayaindia.net

Hello,

I have been awaiting revert to my query & i also received a mail from your customer care team stating i should have my revert within 3 working days, however i haven't heard back from you.

Also, i keep getting messages from kaya about appointment timings with details, however none of these are for any appointments i have booked. I am sure these are for adjusting the balance sessions, however, i hope they do not show as cancelled from my end on your system or as sessions consumed.

Awaiting revert.

Zena

On mon, may 7, 2018 at 10:53 am, zena kotwal wrote:
Hello,

Awaiting revert.

Regards,
Zena

On wed, may 2, 2018 at 1:03 pm, zena kotwal wrote:
Hello,

I have done my laser with follow up sessions over the years.
Earlier we were given a document with treatment details, however according to your new format, the same is only noted in your records.

Request you to please help me with my sessions & details :
Package that i have taken - with number of sessions & amount
Dates i have taken the sessions on pending sessions

Regards,
Zena kotwal
[protected]