Kaya Skin Clinic Complaints & Reviews

My daughter has been undergoing laser treatment at Kaya Pacific Mall new Delhi. She deveoped acne on face and the staff at Kaya recommended skin peel treatment to get rid of the marks.
The first session went well. Last evening she had the second session and face has burn marks all over. There is 1" ling mark just under her right eye and cheeks are full of burn marks. She did tell them that her skin is feeling burnt but they ignored.br...

Hi,
I have been coming to kaya clinic bangalore, pheonix marketcity for almost 6 months now and that's only because i have already paid in advance for my peel session. Even after 12 sessions i see no difference. Also they will we very attentive for first few sessions, once they have got the money they won't care much. I wait for an hour every time i go there for my session. I think i have wasted 60k on this and this is my biggest...

Hi,

This is priya from bangalore. I have purchased the package of "hairfree full body basic full body 6 parts 6s solution" for laser hair removal treatment on 24th may 2018 at your phoenix market city branch, bangalore.
I have paid a total amount of 49, 782/- for the purchase of the package.

I took my first appointment on 12th june, 2018 at 3:45pm for 2 sittings (2 parts) by contacting customer executive...

I have been undergoing kaya peel sessions for quite some time now at the lake gardens branch in kolkata. Currently i opted for 8 sessions. It went well up to 6 sessions.in the seventh session, as the peel was applied it suddenly started burning as a result of which a black patch has appeared on my right cheek which makes me feel uncomfortable.

The doctor reported that this issue occurred as my screen was not properly moisturized....

This is regarding the increase in hair growth after undergoing laser hair reduction from kaya indiranagar, bangalore. I have raised the complaint earlier however was not contacted by kaya n complaint closed as resolved.
I want a solution to the issue raised. I have been asked to pay an amount again for the treatment wherein i want them not to demand money again for the problem caused by them.

My number is [protected]...

After having cut the skin during shaving before laser, the green park team don't even bother responding.
The wound that developed after that cut has turned into a huge pink area and has been highly itchy.
We have been trying to get in touch with the kaya doctor but of no use. The staff have not taken my issue seriously and have not even gotten back with the doctor's feedback after sharing images with them. The girl on the...

The behaviour at the clinic was very unresponsive and very irresponsible. The managers practically change every 2-3 months and if the laser expert does not mention the session in the system then we have to bare the consequences!! Very disappointed and would not recommend kaya to anyone that i know!
This is not the first time, let’s see how quick you are with your response here!...

I have been taking services from the kolkata kaya alipore branch which has been seemless. However, the delhi green park branch has been most unprofessional. They don't know how to deal with clients. After making it highly difficult to book laser sessions, they have treated us really badly. They were refusing to give the after laser kaya cream after having paid for it. Also, made us wait for over an hour before starting with the second service....

I have been undergoing treatment of "mixed melasma with periorbital hyperpigmentation"since 19 dec 2017 which your doctor diagnosed with hefty fees/charges of rs 73000/- but i dont find any improvement. You claimed that with your treatment pigmentation would be
Removed to a large extent. But no difference found at all. Kindly take proper care in treating me. If no improvement is seen by june 18, i will lodge complaint in consumer forum.br...

We have been trying to book an appointment since the past week from kaya skin clinic pitampura. We finally got an appointment from them one day before our function. However when we reached the clinic, they imformed no doctor was available. On top of it, the manager geetika is so rude of a person, she doesnt know how
To communicate with a client. She was shouting on the top of her voice giving unreasonable excuses. Highly disappointed...

For last few years have had some acne scars on my face and had left all hope to get back my old smooth & beautiful flawless skin like before. I had heard of kaya skin clinic and thought of visiting once to find out about the treatments they offer and the pricing.
The lady ms. Sunita bose with immense marketing strategies convinced me to avail the treatment packages that they have crafted for such cases like me and assured 100% results...

As I lodged a complaint on this site I did get a call back from Kaya but my issue is not yet resolved 100%
I was promised by a Kaya Customer care executive that she will call me back and fix up an appt with a senior Dr. To get my re-growth of hair but as usual they failed... i m a Elite Customer for them but God save those who not Elite client as if the treatment is such with EC then what they must be doing with normal clients...

I am taking laser hair reduction for lower face at karol bagh, new delhi centre of kaya. I have taken 2 sessions till date. The area covered during 2 session was different from the area covered for treatment during 1 session and the sessions were given by different staff in absence of doctor. As a consequence, patches of hair growth appear on face that looks weird. Yesterday, i visited the kaya centre and told this to the doctor, she told...

I took six session for removing my acne scar ( which was not accute) but after 4th session it deteriorated and after 6th session it went worst but they did not help me to clear my face. I lodged complaint to the kaya team but of no use. I have wasted my money and now I feel like crying when I look at the mirror.I want to know why such reputed company is not trying to solve my problem.Is it a money making brand??...

I have been requesting for my laser treatment details which literally is the basic requirement & has to be provided to customers, however, at the clinic the representative said that kaya as a policy has stopped sharing hardcopies of treatment details & i should send a mail to [protected]@kayaindia.com
Below are 3 mails that i have sent to kaya with no response.
Today i tried calling kaya helpline & i was put on hold for 3 minutes before...

I have taken multiple services from Kaya and have been a client for the last 4-5 yrs.
I am facing 2 major issues related to Hair Reduction treatment which is not effective as it reduced hair for some time but got hair back even more specially on arms. Bikni, legs also not that great though.
2nd issue is related to getting an appt at the clinic I want to, I must have called Kaya multiple times but haven’t got connected with...

This is regarding the adverse effects after undergoing laser hair reduction treatment at kaya indiranagar bangalore. The complaint raised earlier has been closed as resolved, however i have not yet got a solution after spending additional money on the maintenance sessions which i was confided would resolve the issue. Now they are again suggesting to continue with the maintenance sessions which is only a way to extract money without any results....

Total con job.I consulted the Doctor(not mentioning her name) in Chembur branch of Kaya Skin Clinic for hair regrowth and anti ageing treatment.The subject mentioned treatments were recommended. My skin reacted with reddish patches to chemical peel and there is no improvement at all.I still bore with it.
Biggest disappointment was targeted root regen system.They told me that they are first going to control my hair fall after I paid...

I am writing for the attention of the customer experience team in complete annoyance to the service i received by your company.

I had an appointment booked on the 25th of march at least two weeks in advance to ensure i am able to get my laser treatment done during the time i was travelling to india. The appointment was booked at the kaya clinic, infinity malad.

Unfortunately due to travel sickness after the 10...

Hi team,
This is to keep you informed that i have enrolled for a underarm laser treatment in december and is very unhappy with the customer service provided by this branch of kaya in hyderabad. Firstly, i had to call the branch multiple times to book an appointment month on month. Secondly, after booking an appointment they cancel it as the doctor is unavailable, machine is out of service etc. Request you to kindly get the refund...