[Resolved] Kaya Skin Clinic — non professional, miscommitment, harassment and rude behaviour of sulakshana centre head jalandhar branch

Nitisoni

from Harda, Madhya Pradesh

Address:

Model Town market jalandhar, Jalandhar, Punjab, 144001

I took laser full body from kaya in 2008 where i was committed that there is no validity of taking sittings and i can take them whenever. I did not utilise my sittings including few facials too.
When i went to kaya for the sittings, the centre head ms sulakshana who is always uncomfortable and rude said i can not avail these. As
The validity process has started in 2016. I tried to explain her that it is breach of contract as my contract was prior to change in policy. But still she told me that company is putting pressure on her to extort money from clients and she’s helpless. I tried to explain her that i’ve paid huge amount of 1, 00, 000rs and i need to utilise my services but she said, people have spent leaks here and she doesn’t care.
I feel duped and expect company to sort this.

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Jul 7, 2021

Complaint marked as Resolved

No step at all. Just an eye wash here that my complaint has been solved. No one tried to contact on mail or phone.

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

Kaya Skin Clinic Customer Care's response Hi, we are sorry to hear of your experience and would like to address it on priority. Kindly share your contact details so that we can connect and sort this out for you.

Jul 07, 2021

Updated by Nitisoni My complaint had never been resolved. They are cheaters do they kept managing everything. For hundred times I’ve updated my phone number on their Facebook page. I’ve proofs of that but they don’t care.They also removed my review fro their website .
So please note my number now-[protected]

Jul 07, 2021

Updated by Nitisoni I wish that I get compensation and refund as I had to spend again somewhere else.

Jul 07, 2021

Updated by Nitisoni I had other package also pending
Photofacials
Chemical peels
I didn’t get service fir these. Interestingly they only kept postponing my laser and facial packages by saying that you can postpone sittings for better results. This is fraud . Please return money.

Verified Support

Jul 09, 2021

Kaya Skin Clinic Customer Care's response Dear Ms. Soni, we read through your review. Request you to please share your contact details with us which will help in addressing this matter. You can write to us at [protected]@kayaindia.net and our team will get in touch with you on priority.

Jul 09, 2021

Updated by Nitisoni Dear
Please note : [protected]@gmail.com