Kaya Skin Clinic — Refund from Kaya

Me and my Mom have taken a package over 1 lakh of rupees and I belong to Rajasthan and we only have Kaya in jaipur which is like 4 hours to and fro from my place and they call me Like every 15 days to grab the service. I was managing to go until the last session but 10 days back my grandmother suffered from Heart attack and we are not in the position to leave her for 8 hours for any skin service
So, today I called Kaya and told them about the situation and the receptionist is like it’s not in our hands to cancel the order then how was it in your hands to take the order first tell me this
Do, refund my money back as it will not be possible for me to travel this long and take the services
If you refrain from doing this I will file a case and also take the police to the clinic where I was taking the services - Kaya skin Clinic, Malviya Nagar, Jaipur

Do understand someone’s situation,
Do the Needful