[Resolved]  Kaya Skin Clinic — request for advance payment refund

Address:Lucknow, Uttar Pradesh, 226001
Website:www.kaya.in

On 20.08.2016, i went for kaya for consulation for my full body laser treatment. And doctor suggested me to go for laser treatment. I paid the 17840/- for whole package. I asked many times that it give any side effects. They always assured me that there will not be any side effects and after 1 hour u will back to normal. I have very bad feedback related to the kaya clinic actually, saturday date 20.08.2016 i went for full arms and upper lips laser treatment laser after this session i got many pimples, swelling, black spots on my body. I then got infection on my arms and upper lips which means i cannot take any more such sittings, i'm still recovering.

Not getting refund more then one year, even after multiple calls. These people told me to called customer care, i called customer care they told me called clinic. When i called up there to get the appointment those people had no clue about it and said they will talk to customer care and come back. I have enrolled on 20.08.2016 for laser treatment and requested for refund on 3rd april and also not used any of your service till date. It has been an entire year since i am following up for refund. There is single feedback from your side. No response received from kaya customer care or the clinictill date.

I had paid 17000 rs for four sittings in advance but could take only two.. I then got infection on my arms and upper lips which means i cannot take any more such sittings, i'm still recovering. How do you people expect me to take the sittings. What is the issue in refunding. Refund my amt otherwise i will go in consumer court or will take legal action. I m not interested to take any more services any more.. Refund my amt asap.. Registered mob no [protected]. You can contact me [protected], email me – [protected]@gmail.com.

As per my telephone conversation.
Therefore i have requested for refund of my money.

Please cancel all my services taken and kindly return the money.

Thank you...
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Aug 27, 2017
Complaint marked as Resolved 
Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2017
Kaya Skin Clinic Customer Care's response
Hi Meenu, everyone's skin type is different everyone reacts differently to products and treatments. We apologize for the inconvenience caused. Please can you DM us your contact details and our SQ team will definitely get back to resolve your grievance. We assure you flawless treatment in the future.
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    23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
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