[Resolved]  Kaya Skin Clinic — treatment price increased and rude behaviour

I want to share my experience with kaya clinic, pacific mall, subhash nagar, delhi

I visited the centre on 17 nov after taking a web appointment. I was interested in taking laser hair removal treatment for upper lips. The centre manager, paramjeet quoted a price of rs. 12, 990 and when i requested her to check if any discount was possible, she told me rs. 9093 for 6 sessions. I took a trial session and told param as well as the therapist (Shabana) that i will come after a month for my first session.

On 17 dec i got a system generated reminder message from kaya for my appointment. I called the centre to check 2 things 1) shabana's availability as i felt comfortable with her during the trial session 2) price (9093 for 6 sessions). The girl (Jyoti) who answered my call confirmed both the things.

When i reached the centre, paramjeet told me that the price would be 12, 990 and not 9, 093 because the offer was valid for the month of nov.in my earlier conversation she never mentioned the validity of the offer. Neither did she ask me to make any payment on 17 nov when i said i will come for my first session in dec (One month after the trial session). I feel cheated by your staff - both paramjeet and jyoti. Jyoti atleast acknowledged her mistake but paramjeet is very rude and doesn't know how to handle prospective clients. She kept lying that she told me that the offer was valid till 30 november.

When i said i want to complain to your senior, she said 'aapko jo karna hai kar lo. Main hi head hu yahan ki. Customer care pe baat kar lo. Google pe review likh lo.'

Is this how a client should be treated? This is the world of customer satisfaction/ client happiness and your so called centre head doesn't even know how to talk.

Please take an action and let me know.