| Address: | Mumbai City, Maharashtra, 400076 |
Hi,
I had bought a package o[censored]nderarm laser service from kaya, kandivali east center in 2010 and paid full amount.. Post which i got pregnant and had to discontinue the service for few years until i was breast feeding my baby. After many follow ups like more than a year my paper got transfered to powai and i did one sittings. Powai kaya is never reachable for the appointments. Suddenly the clinic tells me that my account has been deactivated and they are not able to book my further appointments. When i was sold the package i was told its a lifetime and without any notification my account got deactivated.
I felt cheated and did number of escalations and complaints. There is no timely response from their customer care either.. They will tell you they will get back to you in 48 hours but you keep waiting for ages but no one will turn up from their side.. After few weeks, i get a call that i can now book my appointment.
Now in powai center, another challenge is getting an appointment. I finally manage to get an appointment and gets a reminder an hours before the appointment. And i go all the way through rains to find the clinic is closed. After this i took another appointment for 05th september and this time i don't get a reminder call nor the clinic is reachable, confusing me whether my appointment is confirmed.. I again called clinic after many attempts i could reach through it and found my account is locked again and i cannot book my appointment. Team is asking me again to check with kandivali center.
I again wrote to the customer care but as usual i didn't get any response.
I am just fed up and realize how the service sucks and there is no customer centricity... Was this information helpful? | 
