Kaya Skin Clinic — Very unruly & impolite manager ms dahiya @ shivalik branch

Address:	New Delhi, Delhi, 110017
Website:	www.kaya.in

This was an incident at kaya skin clinic, shivalik road malviya nagar on 25th may 2017.

I am feeling very hurtful and irate while submitting this complaint, what a pathetic and rude behavior manager ms dhaiya is at this outlet, she is very un-professional and rude. It all started when i had gone to buy some products at kaya clinic with my husband.

At the start the junior staff was handling it good we had bought around 1000 rs products and after that when we asked about pending services about the remaining 2 facial then the manager ms dhaiya came and started behaving very weird.

I am using kaya products since many years and i had bought pimple and pigmentation treatment from kolkata store, i had used 2-3 sittings there then i shifted to delhi after my marriage and that time the manager ms humaira khan, she was very co-operative and soft spoken person had suggested for another treatment, i had opted that as well, but then no visible changes felt. So i had converted it to facials instead of remaining sittings.

But on 25th may 2017, when i had gone to buy the products and started discussind ms dhaiya about it she replied 'ab shakl to nahi badal sakte na', and then when me and my husband asked her to behave properly she lost it and started behaving very very rude. Then we asked that we need to talk to your senior, she said 'website per hai dundh lena', in-fact the junior staff was also supporting us, after that when my husband started writing about her behavior on the guest book, she said you guys are threatening me and when we said we will complaint about your behavior to your senior and about to leave, she literally blocked our way and told us that my brother is a police commissioner, he will teach you and called the police, we also waited for the police to come.

When they arrived, you won't believe she said my husband pulled her hair and snatched her badge. The police asked her for the medical then she clearly denied for the medical. They also told her that this is the second time we came here for such kind of incident.

It is better for you people that leave this matter here only and make a complaint on the customer care and we know she is making things up, don't waste your time on such a person.

We in-fact called the same time to the customer care and lodge our complaint but it was in vain, nothing happened.

I want to tell the people what a pathetic, impolite and unruly kind of person ms dhaiya is, whatever image ms humaira khan made thru helping us, all has now in vain.

If an organization like kaya skin clinic can't talk actions on such a incident then it is useless & worthless to have services from your clinic.

This whole incident left me devastated and in mental trauma. I am very shocked and saddened.

Regards
Sapna bansal
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