Kayanjali Chikankari — Product not received and no response

I had ordered 1 kurta ne pant set and 1 more kurta on 5th July. They were supposed to dispatch it in 10 working days .
It’s over 15 days now and there is no update from their end. I am forced to think that they are a fraud company running on Insta.
I have reported them on Insta . I see so many customer complaints against them.
I paid 3498 and want a refund if the products are not coming.
Kindly help.