Kazo — not refunding my amount

Address:

Ludhiana, Punjab, 141001

Dear Sir /Mam
I placed an order on 29/06/2019 of amount Rs. 1884.60 with order ID no 87422551, 87422550 and 87422549.The amount got deducted from my account neither the order not any refund came into my account. I am a banker myself the problem is not from bank side. They are not initiating the refund from their end. I have tried calling their customer service executive no one pick calls from their end. There is hardly any reply from their end. I am a regular customer of kazoo. This type of behavior is not at all tolerated. Please initiate the refund the provide me my amount back.