Kazo — refund not issued.

Its been more that a month since i ordered a top and a braclet from kazo. After 10days of wait, when i wrote an email to them. They said that the order was cancelled. From that time onwards i m struggling to get back my refund of 1290. There is no response from there side at all. They have asked for my bank account twice, but there are not at all intiating the refund. What # service is this!