KDMC — Chaos in the dilip kapote parking near kalyan railway station

Address:

Thane, Maharashtra, 421301

Dear kdmc,

On 19-aug-2016 me and my family had to travel to mumbai for some medical issues. We used our scooter to travel to kalyan railway station and parked the scooter at the multistrory parking plaza which i understand is owned by kdmc and run by a contractor. It was around 8 a. M. Then and i expected to return at around 5 pm and parked accordingly. However our task was completed quiet early and we decided to return. We reached kalyan at around 1.30 pm and i went to take back my bike. To my horror i found it was a nightmare to take it out. All the routes were blocked by parked bikes. These routes are very narrow, usually enough to allow one bike to travel. However on these routes bikes were parked fully occupying all possible space. It was even difficult to walk to the place where i had parked it. When i complained to the attendant who was nearby, he said it was my fault to park at that place. Bikes that leave at 5 are parked there. It was ridiculous answer. It looks like they are cramming as many bikes as possible to make the money. Anyone who arrives early has to face this nightmare. I had a horrible time taking out the bike and had some injuries in the process. Meanwhile this attendant was standing idly there instead of helping. He was making comments as if i had committed a grave crime by parking there. I don't know this person's name but he is easily recognizable from the long ponytail he was sporting. Looks like contractor is only interested in making money, he has no intention to provide proper service, by parking the bikes properly and insuring there is enough space left to take out the bikes no matter where they are parked. They just cram the bike wherever they can and the customers have horrible time taking them out.in this process the bikes are damaged and scratched. There are even injuries to the customers. They should not allow more bikes to park than the capacity, but looks like they are only interested in making money, no matter if the customers face the inconvenience. Customers usually have no other choice to park the bikes in the vicinity and they take advantage of this. There attitude towards customer is very arrogant to say the least. I request you to do something about the matter. This is a regular feature at this facility.

Regards

Ramchandra