Kelvinator Complaints & Reviews

I have bought a kelvinator cooler with product name, cooler kelvinator kdc 72 from h-69a, dilshad garden, delhi-110095 on 26.05.2018 with invoice no. 375 by name varun (Rahul kumar). Its not even 3 months since i bought this product, and it kept starting working improperly as its motor pump isn't working well due to which cooler not giving cool air. I have conplaint it before also 2, 3 times but no service provider came to rescue. Kindly fixx my problem.

I have online purchase ac by snapdeal 25 may 2016 invoice no is SA874F/16-17/5376 vardhman electronics but this time compressor is not working. compressor warranty is 5 years i have complent to kelvinator costumar care complent no is JAI[protected]. enginner visit to my home & total estimate of comressor changing is 3100. thats compressor is under warranty so i dont pay charges engenner is say to me that gas charges & visit charges you will pay but compressor is under warranty i am no paid charges

I am resident of house no. 308, old housing board colony rohtak, haryana. I have a kelvinator refrigerator in my house. About 4 days back, the bulb of the refrigerator begin to have some issues. I registered a complaint on your customer care number. Yesterday, your technician named manoj came for fixing the issue and instead of fixing or replacing the bulb the said that this abnormal working of the bulb is okay and there is no issue with it. And secondly, the broke the door of the freezer and later said, “adjust with the broken door”. This behavior is unacceptable from a brand like yours. Each and every member of our family are practicing advocates in the district courts, rohtak and we know our rights and also the rules under which your company and your labours should act. Therefore, i insist you to take necessary action in this regard otherwise i will be compelled to take a legal action against your company.

Dear team,

we purchased fridge from tambaram roja store on Feb 18 but its freezer not working .it not getting cool. we calling and tracking your service person last two months but no one response from your end . why this kind of service you doing please stop your service and especially our area service persons . we totally not satisfy to buy your properties .

I am from rajkot, gujarat. I had purchased kelvinator fridge 2 years back and it's compressor is not working which is under warranty. I had contacted to kelvinator service provider from rajkot he said he will replace it in a week. But it's been more than a month and now i have been denied that compressor cannot be changed due to its non production or transportation problem..
In that case what should i do. Please reply asap

Helo sir i have been purchased a kelvinator refrigerator from flipkart service on[protected] my od i'd :-od[protected] i have faced a problem regarding this product the compressor is not working that means it was gone there is no cooling at all i have a warranty on the compressor i want to claim my warranty on this so please help me to get warranty service please contact me for further death my contact number [protected], [protected] & email:- [protected]@gmail.com

Hlo sir/mam

I have bought kelvinator ac 3 years ago.. Now the compressor stoped working. I complaint in the nearest service centre. They ask for 3500 for charging the gas with changing the compressor
3500 rupees is much more than marketing price... If i request them that dont charge the gas just change the compressor they didnt agree with me.. No cooperation... Plz help n solve the matter immediately

I buy washing machine on 30 march 2016 after that there are many time of problem occursim machine and many of time mechanic remove the problem but after several days that problem again occur and today machine drain the water automatically when we fill the water in wash dub and it does not work properlythis type of problem before occur when i buy machine

The machine is not working. After calling so many time to customer care no one paid a visit. Very poor service assistance. When i called to this no [protected] its always ringed as busy. After calling so many time no ome responded. There is no alternate number i found on internet. I am facing this problem since last 16 months. Please get this problem solve. Mechanic paid visit 2 or 3 times but this problem is not solved. The timer of the machine is not working. I hope that this complain will get solved.

I am vajir alam and i have kalvinator freez before 4 year at this time created more problem. Please i am trying from 1 week and talk to many customers care but untill now not solve my problem. Please nowdays i am passing through to much problem because i am passing through fasting and at this time need cold water but not available. Please fix my issue.

To whom it may concern

I would like to bring you a kind notice that my (Ref no. Hyd[protected]) have a problem with ac outdoor split unit fan motor rod as per your service provider the spare part is not available and it takes at least one week, that also there are informing me after i call them today they are least bothered to inform the customer, so i ask how it is possible that you are the official channel to provide me after sales service you people is not having spare parts and if at at all just assume will not get the spare parts after one week and maybe you will get after summer so what is the use o[censored]sing your product so he answered me i can't do anything if you want i will continue with your job you will have to wait until you get your spare parts or you can repair it any where you want then i ask your area in charge contact no, [protected] mr rajiv from him also i got the same reply and he talked to me in a tone that he's doing me a favor talking to me.

So why i am writing this mail because after i used it for one year i am very satisfied with your product i recommend to my brother and sister's we all together bought another five unit now when it broke down our trust shattered i am having bad experience of after sales service and the technician they came are not so professional with no proper tools and again went to bring the tools wasting our time.
I request the person concerned to do the needful at the earliest.

Thank's and best regards

I have bought a kelvinator fridge double door (Red colour) model in the month of may 2015. I have faced some cooling problem and noise since april 2018. I booked online call (Ref: che[protected] by durairaj [protected] svc point [protected] &[protected] dt.04.05.2018) to customer care they send service engineer and said fridge its in warranty coverage and service engineer checked the problem and asked to wait for week time to replace the compressor. The service engineer asked the original bill its also produced in the service provider office (Ref: che[protected] by durairaj [protected] svc point [protected] &[protected] dt.04.05.2018). Please support to provide the warranty service as per policy (5yrs warranty on compressor from the date of purchase).

But, the call center says the service call in pending for "bill not submitted" how it is happening? Again checked with the service center they says its pending due to compressor not received from the company. If not able to supply means system will update automatically as "bill not submitted".

I called several time after the week time they have not responding even over mail or in direct approach. Which is very much irritating. I also called the service manager in-charge his mobile is not reachable and one is out of order (Given by call center) the call center not attending my phone after words. It is almost two months i am suffering for service.

I request you take this matter very seriously otherwise i will go to the consumer court and claim all the damages.

If it is like that who blaming? Either company call center or company or service provider?

—
Dj​. Rameche ​ mobile:[protected],
[protected]@yahoo.com,
[protected]@gmail.com
... Try... Try... Until your goal is achieved...
...1% a day to achieve 100% in 100 days...

Dear sir,
I brought refrigerator on 12th march, 2016 (Invoice no. Del_lhr_03l[protected]. Since yesterday (20th may, 2018) my refrigerator is not working it seems that compressor is not working. As per owner's manual compressor has additional 4 years warranty. So please send a person to check the refrigerator as early as posible.

Rakesh jain
(+91-[protected])

Hi Team,

I have purchase a kelvinator fridge on dated 14th May 2017. I have faced some cooling problem since 10th May 2018. When I called to customer care they denied for warranty coverage. Please aligned Service engineer to check the problem. Please support to provide the warranty service as per policy(the 4yrs warranty on compressor will be continue even after the expiry of 1 yr period from the date of purchase.

Regards
Mohit Kumar
[protected]

Dear all,

We have purchased a refrigerator on 22.04.16 from dhanbad, but presently we were located at sikkim. Further we are facing problem of cooling in refrigerator on call to a local engineer, he checked & advice that the compressor is not working well and we have to change the compressor.

Please confirm whether the same has been covered under warranty and how we will get it repaired from company.

Product - kelvinator refrigerator - 170 ltr.

Sl-kn183ebr

Respecter sir/madam,
I have purchased kelvinator split ac because i trust kelvinator brand from 15 years, i am attaching the details of ac purchase it was dated 10 july 2016, and its compressor stop working in less then 2 years, but i am glad that your world class brand gives warranty for 4 years.
I have complaint about this on 5 may 2018 and within 24 hours the service man comes to check it.
During my call to customer...

Kelvinator washing machine is not working last 3months due to pcb. When i logged complaint, washing machine covered in warranty period but still my complaint has been not readdressed. Details of the product is kelvinator washing machine. Model number kt6012tr-fau. Serial number [protected]. Please help me. I am facing a lot of problems with this product. I request you to take care of my complaint immediately. Thanks

I am a user of your kelvinator refrigerator. None of any number exist. First of all send your right number with the packet of refrigerator. My problem is that my fridge is not working it smells and then after it is not reacting anymore.send anyone to see our Fridge's problem.it is in warranty. I think the problem is in compresser. I am sending photo of bill.

I purchased kelvinator fridge model no. Is ksp254/2013 capacity 245ltr. This fridge is not cooling since last two days. Please check immediately at below address.
H. No. 1186/31 street no. 6 laxman vihar part 1 gurgaon 122001 haryana india
I shall be very thankful to you for the same.

Thanking you and best regards

Yours faithfully

Mukesh kumar

Best of all time kelvinator fridge/ want a replacement

Vip sin
11:12 am (2 minutes ago)
To marketing, customercare, institutionals., jonas. Samuelson, nch-ca
Dear all,
I hope most of the picture about the problems i faced and is currently facing due to your branded and esteemed company manufactured fridge and the service extraordinary service provided
By kelvinator is clear.

So in spite of writing again a long email about my trauma and agony i just want to make you aware about the situation as: - the day i bought that fridge from the very same day my problems started and its never ending like you can see fro my previous mail. Only one better thing happened that i shifted to delhi so winters saved me from your fridge trauma but again summers came and my trauma with your fridge started as again as usual no cooling.

So, despite i am in huge dissatisfaction and agony with kelvinator and i don't like to brief you again a bout the problems a man can face in summers with a faulty fridge.

So, in spite i would like to humbly request you to kindly replace the fridge as i again don't want the same mistake of calling your engineers who do no good job earlier also.
In spite of spending millions on ads you guys should really look into your customers problems for you its a unit you sold but for somebody is daily need essential.
So, i request you to change it at earliest.

Regards
Vipin singh
[protected]

Sin
8/29/16

To marketing, customercare
Dear,

By this mail i like to address the issues and problems i am facing with a kelvinator fridge i bought. I would like to mention that i bought kelvinator fridge model : kn183ebr on[protected] from bharat elctronics bhubaneshwar, orissa,

I registered a complain on[protected] ref no: bhu[protected] as fridge was not cooling but as the technician arrived it started cooling automatically while i switched it on/off, leaving no use of technician as he checked and went back.

Now i thought the problem finished but then again on[protected] fridge cooling again stopped so i then again filed a complain on your customer care ref no: bhu[protected] after which same technician visited again and after checking he came to a conclusion that there is gas choking problem with fridge for which he will come with some machine next day, but regrettably no next day cam yet so i then again called on[protected] again for which i received same message for service and same response telling somebody will visit.

I would like to highlight that being such a big brand name in the market, why wouldn't you be spending more time and devotion on your customer service as you can may be understand my agony of calling customer care again and again and also mental trauma i am facing because new fridge is not working which otherwise affecting my daily life as you can imagine.
Also which service will take 5 days and no response.

So if you can take up this issue and take a quick action to sort this issue out that would be grateful.

Vip sin
3/1/17

To jonas. Samuelson, nch-ca, marketing, customercare
Dear,

By this mail i like to address the issues i am facing with the kelvinator fridge i bought, by the earlier mail u can understand the agony and problems i faced earlier but that was resolved then.
Details shared in previous mail.

Now its pains me to write again and go through all the problems again as the fridge stopped cooling again. I want to raise few points by this mail and want you to look into the matter:

1. Why should a consumer buy a new product when it will act as an old one.

2. Why he should go through all the trauma because of the product failure time to time.

3. Daily routine is disturbed, all the things inside the fridge rot and would like to mention when somebody has a new born baby what problems parents has to face because of our product fail as maybe you know a baby needs milk every 2-3 hour and your product is not fit enough to do that.

4. Calling customer care and getting response from executive that system is slow and i should call after sometime and again calling after sometime and he as usual ask about fridge distance from the wall as if who keeps a fridge as center table and telling to defrost and wait for 3 hours and your cooling will be back.in my whole life i have traveled cities and lived in many cities and your fridge and customer care is acting like we are living in the third world and just been introduced to technology. As if in that 3 hours fridge will download some software for itself.

5. Now i don't want to call again customer care and share my sad story of non cooling of fridge and again hear some pathetic advice.
Instead i am writing this mail so as you can understand the frustration i am facing.

6. And more over how can i get a message that my issue has been resolved just by telling me to defrost fridge and wait for 3 hours. How confident they are that they know that no issue will be there afterwards.

This time ref no. Is tsbhu [protected].

I would like to request you to look into the issue and get the fridge repaired or changed, whatsoever you want to do but please do that asap.
Again i don't want to mention about company brand and customer satisfaction you guys should consider as i already mentioned in previous mail.

And moreover don't force anybody to go through different channels to address the issue.

Regards
Vipin singh
[protected]

Vip sin
3/1/17

To marketing, customercare, jonas. Samuelson, nch-ca

Email 3/2/17
Dear vipin, greetings from kelvinator! Thank you for sharing your recent expe...

Email [protected]@vgmail.in via onedirect.in
3/3/17

To me
Dear vipin,

Greetings from kelvinator!

We have checked your case details and found that your concern has been addressed by our team. We hope that we've taken a significant step to regain your trust with this resolution.

Wish you a great day ahead!

Warm regards,
Kelvinator team

On 03:13 pm mar 01, vip sin wrote:
Dear,

By this mail i like to address the issues i am facing with the kelvinator fridge i bought, by the earlier mail u can understand the agony and problems i faced earlier but that was resolved then.
Details shared in previous mail.

Now its pains me to write again and go through all the problems again as the fridge stopped cooling again. I want to raise few points by this mail and want you to look into the matter:

1. Why should a consumer buy a new product when it will act as an old one.

2. Why he should go through all the trauma because of the product failure time to time.

3. Daily routine is disturbed, all the things inside the fridge rot and would like to mention when somebody has a new born baby what problems parents has to face because of our product fail as maybe you know a baby needs milk every 2-3 hour and your product is not fit enough to do that.

4. Calling customer care and getting response from executive that system is slow and i should call after sometime and again calling after sometime and he as usual ask about fridge distance from the wall as if who keeps a fridge as center table and telling to defrost and wait for 3 hours and your cooling will be back.in my whole life i have traveled cities and lived in many cities and your fridge and customer care is acting like we are living in the third world and just been introduced to technology. As if in that 3 hours fridge will download some software for itself.

5. Now i don't want to call again customer care and share my sad story of non cooling of fridge and again hear some pathetic advice.
Instead i am writing this mail so as you can understand the frustration i am facing.

6. And more over how can i get a message that my issue has been resolved just by telling me to defrost fridge and wait for 3 hours. How confident they are that they know that no issue will be there afterwards.


This time ref no. Is tsbhu [protected].

I would like to request you to look into the issue and get the fridge repaired or changed, whatsoever you want to do but please do that asap.
Again i don't want to mention about company brand and customer satisfaction you guys should consider as i already mentioned in previous mail.

And moreover don't force anybody to go through different channels to address the issue.


Regards
Vipin singh
[protected]

On mon, aug 29, 2016 at 7:26 pm, vip sin wrote:
Dear,
By this mail i like to address the issues and problems i am facing with a kelvinator fridge i bought. I would like to mention that i bought kelvinator fridge model : kn183ebr on[protected] from bharat elctronics bhubaneshwar, orissa,
I registered a complain on[protected] ref no: bhu[protected] as fridge was not cooling but as the technician arrived it started cooling automatically while i switched it on/off, leaving no use of technician as he checked and went back.
Now i thought the problem finished but then again on[protected] fridge cooling again stopped so i then again filed a complain on your customer care ref no: bhu[protected] after which same technician visited again and after checking he came to a conclusion that there is gas choking problem with fridge for which he will come with some machine next day, but regrettably no next day cam yet so i then again called on[protected] again for which i received same message for service and same response telling somebody will visit.

I would like to highlight that being such a big brand name in the market, why wouldn't you be spending more time and devotion on your customer service as you can may be understand my agony of calling customer care again and again and also mental trauma i am facing because new fridge is not working which otherwise affecting my daily life as you can imagine.
Also which service will take 5 days and no response.

So if you can take up this issue and take a quick action to sort this issue out that would be grateful.

—
Regards
Vipin singh
[protected]

—
Regards
Vipin singh
[protected]