Kelvinator Complaints & Reviews

Respected Sir,

I am from Anjar-Kutch, Gujarat, I had purchased Kelvinator fridge Model No. RECKRP185TWT-FDB Serial No.[protected] from your dealer Kunal Elcetronics Anjar-kutch, Gujarat as per Bill No. 174 dated[protected].
I had purchased kelvinator fridge 3 years back and it's compressor is not working which is under warranty period.
I had contected to kelvinator dealer Kunal Elctronics at Anjar-kutch.
He contected to us Mr. Nilambhai your company representative. He was visited at may home and replace compressor complain to you through mobile as on dated 27/07/2018 of your sms No. AHM[protected].
Mr. Nilambhai says to me as on dated 23/08/2018 your compressor reached at ahmedabad. your dealer and representative dose not answer to us proper way.
I also talking call with customer care as on dated[protected] he says to me waiting for 24 hrs. but after 24 hrs dose not from you any answer to me.
I request you take this matter very seriously otherwise I will go to the consumer court and claim all the damages.

Please early answer to me on my mail ID.

Jagdish Bhatt

[protected]@yahoo.in

I have bought a kelvinator cooler with product name, cooler kelvinator kdc 72 from h-69a, dilshad garden, delhi-110095 on 26.05.2018 with invoice no. 375 by name varun (Rahul kumar). Its not even 3 months since i bought this product, and it kept starting working improperly as its motor pump isn't working well due to which cooler not giving cool air. I have conplaint it before also 2, 3 times but no service provider came to rescue. Kindly fixx my problem.

I have online purchase ac by snapdeal 25 may 2016 invoice no is SA874F/16-17/5376 vardhman electronics but this time compressor is not working. compressor warranty is 5 years i have complent to kelvinator costumar care complent no is JAI[protected]. enginner visit to my home & total estimate of comressor changing is 3100. thats compressor is under warranty so i dont pay charges engenner is say to me that gas charges & visit charges you will pay but compressor is under warranty i am no paid charges

I am resident of house no. 308, old housing board colony rohtak, haryana. I have a kelvinator refrigerator in my house. About 4 days back, the bulb of the refrigerator begin to have some issues. I registered a complaint on your customer care number. Yesterday, your technician named manoj came for fixing the issue and instead of fixing or replacing the bulb the said that this abnormal working of the bulb is okay and there is no issue with it. And secondly, the broke the door of the freezer and later said, “adjust with the broken door”. This behavior is unacceptable from a brand like yours. Each and every member of our family are practicing advocates in the district courts, rohtak and we know our rights and also the rules under which your company and your labours should act. Therefore, i insist you to take necessary action in this regard otherwise i will be compelled to take a legal action against your company.

Dear team,

we purchased fridge from tambaram roja store on Feb 18 but its freezer not working .it not getting cool. we calling and tracking your service person last two months but no one response from your end . why this kind of service you doing please stop your service and especially our area service persons . we totally not satisfy to buy your properties .

I am from rajkot, gujarat. I had purchased kelvinator fridge 2 years back and it's compressor is not working which is under warranty. I had contacted to kelvinator service provider from rajkot he said he will replace it in a week. But it's been more than a month and now i have been denied that compressor cannot be changed due to its non production or transportation problem..
In that case what should i do. Please reply asap

Helo sir i have been purchased a kelvinator refrigerator from flipkart service on[protected] my od i'd :-od[protected] i have faced a problem regarding this product the compressor is not working that means it was gone there is no cooling at all i have a warranty on the compressor i want to claim my warranty on this so please help me to get warranty service please contact me for further death my contact number [protected], [protected] & email:- [protected]@gmail.com

Hlo sir/mam

I have bought kelvinator ac 3 years ago.. Now the compressor stoped working. I complaint in the nearest service centre. They ask for 3500 for charging the gas with changing the compressor
3500 rupees is much more than marketing price... If i request them that dont charge the gas just change the compressor they didnt agree with me.. No cooperation... Plz help n solve the matter immediately

I buy washing machine on 30 march 2016 after that there are many time of problem occursim machine and many of time mechanic remove the problem but after several days that problem again occur and today machine drain the water automatically when we fill the water in wash dub and it does not work properlythis type of problem before occur when i buy machine

The machine is not working. After calling so many time to customer care no one paid a visit. Very poor service assistance. When i called to this no [protected] its always ringed as busy. After calling so many time no ome responded. There is no alternate number i found on internet. I am facing this problem since last 16 months. Please get this problem solve. Mechanic paid visit 2 or 3 times but this problem is not solved. The timer of the machine is not working. I hope that this complain will get solved.

I am vajir alam and i have kalvinator freez before 4 year at this time created more problem. Please i am trying from 1 week and talk to many customers care but untill now not solve my problem. Please nowdays i am passing through to much problem because i am passing through fasting and at this time need cold water but not available. Please fix my issue.

To whom it may concern

I would like to bring you a kind notice that my (Ref no. Hyd[protected]) have a problem with ac outdoor split unit fan motor rod as per your service provider the spare part is not available and it takes at least one week, that also there are informing me after i call them today they are least bothered to inform the customer, so i ask how it is possible that you are the official channel to provide me after sales service you people is not having spare parts and if at at all just assume will not get the spare parts after one week and maybe you will get after summer so what is the use o[censored]sing your product so he answered me i can't do anything if you want i will continue with your job you will have to wait until you get your spare parts or you can repair it any where you want then i ask your area in charge contact no, [protected] mr rajiv from him also i got the same reply and he talked to me in a tone that he's doing me a favor talking to me.

So why i am writing this mail because after i used it for one year i am very satisfied with your product i recommend to my brother and sister's we all together bought another five unit now when it broke down our trust shattered i am having bad experience of after sales service and the technician they came are not so professional with no proper tools and again went to bring the tools wasting our time.
I request the person concerned to do the needful at the earliest.

Thank's and best regards

I have bought a kelvinator fridge double door (Red colour) model in the month of may 2015. I have faced some cooling problem and noise since april 2018. I booked online call (Ref: che[protected] by durairaj [protected] svc point [protected] &[protected] dt.04.05.2018) to customer care they send service engineer and said fridge its in warranty coverage and service engineer checked the problem and asked to wait for week time to replace the compressor. The service engineer asked the original bill its also produced in the service provider office (Ref: che[protected] by durairaj [protected] svc point [protected] &[protected] dt.04.05.2018). Please support to provide the warranty service as per policy (5yrs warranty on compressor from the date of purchase).

But, the call center says the service call in pending for "bill not submitted" how it is happening? Again checked with the service center they says its pending due to compressor not received from the company. If not able to supply means system will update automatically as "bill not submitted".

I called several time after the week time they have not responding even over mail or in direct approach. Which is very much irritating. I also called the service manager in-charge his mobile is not reachable and one is out of order (Given by call center) the call center not attending my phone after words. It is almost two months i am suffering for service.

I request you take this matter very seriously otherwise i will go to the consumer court and claim all the damages.

If it is like that who blaming? Either company call center or company or service provider?

—
Dj​. Rameche ​ mobile:[protected],
[protected]@yahoo.com,
[protected]@gmail.com
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Dear sir,
I brought refrigerator on 12th march, 2016 (Invoice no. Del_lhr_03l[protected]. Since yesterday (20th may, 2018) my refrigerator is not working it seems that compressor is not working. As per owner's manual compressor has additional 4 years warranty. So please send a person to check the refrigerator as early as posible.

Rakesh jain
(+91-[protected])

Hi Team,

I have purchase a kelvinator fridge on dated 14th May 2017. I have faced some cooling problem since 10th May 2018. When I called to customer care they denied for warranty coverage. Please aligned Service engineer to check the problem. Please support to provide the warranty service as per policy(the 4yrs warranty on compressor will be continue even after the expiry of 1 yr period from the date of purchase.

Regards
Mohit Kumar
[protected]

Dear all,

We have purchased a refrigerator on 22.04.16 from dhanbad, but presently we were located at sikkim. Further we are facing problem of cooling in refrigerator on call to a local engineer, he checked & advice that the compressor is not working well and we have to change the compressor.

Please confirm whether the same has been covered under warranty and how we will get it repaired from company.

Product - kelvinator refrigerator - 170 ltr.

Sl-kn183ebr

Respecter sir/madam,
I have purchased kelvinator split ac because i trust kelvinator brand from 15 years, i am attaching the details of ac purchase it was dated 10 july 2016, and its compressor stop working in less then 2 years, but i am glad that your world class brand gives warranty for 4 years.
I have complaint about this on 5 may 2018 and within 24 hours the service man comes to check it.
During my call to customer care it was told that i have to pay service charge about 500-600rs, i agreed, but the service man said i have to pay 3500rs extra other than service charge for gas filling. (Which was usually about 800-1500rs in market)
I said to replace compressor but he denied and said customer have to pay both gas charge and service charge, then only compressor can be replace or do whatever you want to do in abusive manner. His name is saroj pandey and mobile number is [protected].
Now please sort out this matter as it is not my fault that compressor damage itself, why would i need to pay gas charges and all, service charge is acceptable, but any extra expanse is not justify kelvinator brand.
Hoping for your help
Your sincere loyal customer

Manish agarwal

Reference number luc[protected]

Kelvinator washing machine is not working last 3months due to pcb. When i logged complaint, washing machine covered in warranty period but still my complaint has been not readdressed. Details of the product is kelvinator washing machine. Model number kt6012tr-fau. Serial number [protected]. Please help me. I am facing a lot of problems with this product. I request you to take care of my complaint immediately. Thanks

I am a user of your kelvinator refrigerator. None of any number exist. First of all send your right number with the packet of refrigerator. My problem is that my fridge is not working it smells and then after it is not reacting anymore.send anyone to see our Fridge's problem.it is in warranty. I think the problem is in compresser. I am sending photo of bill.

I purchased kelvinator fridge model no. Is ksp254/2013 capacity 245ltr. This fridge is not cooling since last two days. Please check immediately at below address.
H. No. 1186/31 street no. 6 laxman vihar part 1 gurgaon 122001 haryana india
I shall be very thankful to you for the same.

Thanking you and best regards

Yours faithfully

Mukesh kumar