[Resolved]  Kelvinator — Complain

Address:

New Delhi, Delhi, 110025

Hi Sir,

I have bought Kelvinator Refrigerator from flipkart on 16 July 2015 whose detail is as below
FSN: RFRE6J29QFJZ24QX
WID: VJ17785
Kelvinator KPP202HG-FFA 190 L
Double Door Refrigerator
Serial No:[protected]

Flipkart bill is attached.

I was experiencing problem from March this year that refrigerator is not cooling. So I have registered a complain by calling[protected]. They have sent the technician and they have charged INR 2500/- and replaced some components and given the assurances cooling will work properly but nothing happen and I have called several time and I asking to sort out my issues and then I then again called on[protected] on 15 April 2017. They have sent the technician but the technician are inexperience and makes holes in the refrigerator and lot of cuts inside the refrigerator and they makes the refrigerator fully in bad condition and now the condition becomes bad and no cooling in the refrigerator. So technician destroys the refrigerator. and I have called several times and customer care number, Mr. Robin[protected] and twice Mr. Sachin([protected]). All are telling that we will resolve this issue but nothing happen. Now I ask the following question.

1. Is your refrigerator become garbage after warranty period over that is after 1 year ?
2. What your has done repairing after taking INR 2500 and nothing repaired ?
3. Why they make holes and lot of cuts in refrigerator and now it becomes look wise ugly it means your technician are tempered my refrigerator. For this I have told to Mr. Sachin.
4. Is your refrigerator are use and throw after 1 year?

Totally I have paid INR 13690 for buying refrigerator and INR 2500 in March 2017 means totally I have paid 16200.

I need your reply from your end.

Reference Number :
DEL[protected]
DEL[protected]

Regards
MD MANWARUL ABEDIN
[protected]