Kelvinator — Dealer delivered old model of Kelvinator refrigerator

Address:Ghaziabad, Uttar Pradesh

I purchased a refrigerator from New Karshini Electronics (Ghaziabad) on 24 May'2015. First of all they displayed me model of 2015 manufactured refrigerator, but they delivered refrigerator manufactured in year 2014. when i said the dealer to replace it then he refused to do so, and behaved rudely. He clearly said that i will not replace the refrigerator and always delivered the old ones first in future. He challenged me that you can do whatever you want but i will not replace the refrigerator. He don't scare of the Kelvinator company. Now i want my money back and don't want to hold this refrigerator anymore.
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Dear Varun2184

We are sorry for the experience you had. Please write to us about your problem with your complaint ID, at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
Videocon
Videocon Team

It is worst experience to purchase kelvinator refrigerator by your uncivilized dealer who doesn't know how to behave with consumers after sale. His behaviour shows that his motive is done just to earn money, this also shows that in future he never sort any problem related to refrigerator if any problem occurs.

i don't want to retain this refrigerator anymore and i want my money back.i am sending details at your mentioned ID.

Also i am also going to file a case in consumer court.


Regards
Varun
Dear Varun,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID, at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
Kelvinator
Dear Customer

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@vgmail.in.
Have a nice day.

Regards,
Online Team
kelvinator

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